Closing a Case and Continuing the I/A in the CP’s Name

Below are the steps needed to close the case and continue the I/A in the CP’s name.

1. Zero out balances.
2. Leave the FVI in place if the case is flagged.
3. Close the case with 04/01, update office code to “SCR,” and switch pass-through to “Y” (Yes) on the CSCU screen.
4. Contact Center for Finance & Budget (CFB):
   1. If there are two or more cases that are a IV-D/Non-IV-D combination of cases, e-mail the UNDL Supervisor, CFB, to request a model note be set to log payments by FGN. This will avoid interruption of payments to the family.

Issue a CSS Termination of our CSS IWO and create an IWO in the CP’s name (not in the name of CSS) and send both documents to the Employer.  The termination is on ALC, but you will need to create the IWO for the CP using a WORD or Adobe version of the IWO.  I would recommend sending both documents at the same time to the employer.

**do not end date the obligation.

IWO Form