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OHCA Agency View Overview

The OHCA Agency View allows CSS to view the application completed by the applicant. It also allows updates to the case. CSS staff is only authorized to update the following information in Agency View:

  1. Correct identifying information (Name spelling, Dates of Birth, Social Security Numbers, Gender)
  2. Update address information
  3. Enter a new alleged father if the one listed on the application has been excluded
  4. Level of service request when verified by the applicant the information  does not match his/her request for services

Specific information CSS is prohibited from updating in Agency View:

  1. Household composition
  2. Choosing a primary care provider
  3. Any data elements that change the eligibility of the applicant or a member of the household

Access Agency View

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