Consistent Excellence Mission: To identify, document and continually improve best practices and implement them as CSS Standard Operating Procedures through a uniform business model.
Consistent Excellence Vision: CSS customers receive quality services in the same way across the state.
For further information about this program, review the OCSS 11-03 Division Memo about this program. If you have CE subject matter topics for consideration, questions about approved or pending processes, or any comments or concerns about the CE program please send them to Brittney Maeen.
Below is a list of the approved Consistent Excellence business process documents. To access the actual documents, please go to Center for Business Excellence and Customer Service.
The CE Governance document is also found within the Center’s page.
General
- Please see the CBECS Consistent Excellence page on the InfoNet to access the Hearing Entries in OSIS Consistent Excellence document
Case Initiation & Case Closure
Please see the CBECS Consistent Excellence page on the InfoNet to access the following Case Initiation Consistent Excellence documents:
- Child Support Applications
- AFS Referrals
- OHCA Referrals
- Unknown NCPs
Enforcement
Please see the CBECS Consistent Excellence page on the InfoNet to access the following Enforcement Consistent Excellence documents:
- Civil Contempt
- Right-Sizing Orders
Finance & Budget
Please see the CBECS Consistent Excellence page on the InfoNet to access the following Finance and Budget Consistent Excellence documents:
- Arrears Computation
- Interest
- Juvenile Finance
- Overpayments
- Unreimbursed Assistance
- Updating OSIS Screens
Incarcerated Abatement
Please see the CBECS Consistent Excellence page on the InfoNet to access the Incarcerated Abatement Consistent Excellence document.
Intergovernmental
Please see the CBECS Consistent Excellence page on the InfoNet to access the following Intergovernmental Consistent Excellence documents:
- Registration of Foreign Order Administrative Court
- Registration of Foreign Order District Court
- CE Executive Summary RFO Administrative and District Courts
Paternity
Please see the CBECS Consistent Excellence page on the InfoNet to access the following Paternity Consistent Excellence documents:
- Acknowledgement of Paternity
- Paternity Legal Review Process Summary
- Paternity Legal Review Process
Service of Process
Please see the CBECS Consistent Excellence page on the InfoNet to access the Service of Process Consistent Excellence document.