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Making WebFocus Work for You

What is WebFOCUS?

This software tracks your CSS caseload according to various performance measures and can help you manage your cases.  CSS caseloads can be viewed at the state, office, or worker level.  Your cases can be sorted by multiple criteria to help you identify cases that need action.

If you have every wondered…how can I easily find a list of cases with orders but no collections?…what about cases with judgment payments over $500?…or, what about cases where we have a verified employer, but no IWO?   WebFocus can help! 

To see an overview of WebFocus and some of its screens, go to the article titled Elements of WebFocus.

WebFocus has a “dashboard” which shows statewide data for a variety of information.  You will also see information tabs regarding performance measures reports, CSS 157 federal data reports, and special reports titled Super reports, and Right-Sizing Orders reports.

While a lot of reports within WebFocus are ad hoc, there are also some special reports, i.e. Super Report and Right-Sizing Orders reports that are available and are described below.  Any report can be downloaded to Excel if needed.

You may also want to view the Active Reports List on the CBECS General Information InfoNet page for a listing of all reports, CMOD and WebFocus.

NOTE: When running reports you need to be aware of ‘Prime Time Restrictions’ which is defined as 8 am to 6 pm. Prime Time was instituted several years ago to restrict running of regional and statewide reports because of the report size and bandwidth needed to run the report. Because of upgrades to available bandwidth and the DHS network, this restriction has been lifted for all but a few reports. If you are attempting to run one of these few reports with an HTML output, WebFocus will generate an error message:

Error Message-Super Report Error 1-Because of the large size of this report and selected output type (HTML) this report cannot be run. Please submit your request again and choose a different output type. Thank you for your patience.

If you receive this error message, you will need to select either Active Reports or Excel as the output and then run the report again. If you encounter any issues, please email OCSS.WebFocusSupportQ&A.

PACTS DESCRIPTION

First it would be helpful to know about the PACTS Category Descriptions & Hierarchy.  PACTS is an acronym of several techniques for a holistic approach to case management. PACTS stands for Predictive Analytics, Contempt (predictor), TEMPO (another acronym for Techniques for Effective Management of Program Operations), and Stratification.

Predictive analytics is analyzing current and historical facts to make predictions about the future, such as how likely the NCP is to pay.

Contempt predictor was a model that the state of Washington was using but did not work in our state.

TEMPO is a case management tool that involved six elements: Engaging in Cyclical Strategic Planning, Setting Targets for Goals, Allocating Program Resources, Measuring Performance, Monitoring Progress, and Improving Processes.

Stratification is the process of dividing cases of the caseload into like categories or groups for a recommended next step.

PACTS Category Descriptions & Hierarchy

CATEGORY

TITLE

CATEGORY DESCRIPTION

1

Paying Cases NCP has paid 80% of current support for the last 3 months

2A

Likely Payor – Income > $2000 NCP has not paid 80% of current support for the last 3 months

2B

Likely Payor – Paying Some Support NCP has not paid 80% of current support for the last 3 months but has paid something for the last 9 out of 12 months

3

Unlikely Payor NCP has not paid 80% of current support for the last 3 months and income is between $1000 – $1999

4

Very Unlikely Payor NCP has not paid 80% of current support for the last 3 months and has low to no income < $1000

5A

Future Hearing NCP has not paid 80% of current support for the last 3 months and has a future hearing listing on HEARL

5B

Outgoing Interstate NCP has not paid 80% of current support for the last 3 months and has an active outgoing interstate referral

5C

CP is Non-cooperative NCP has not paid 80% of current support for the last 3 months and CP is showing as non-coop on CCPU

5D

TANF NCP has not paid 80% of current support for the last 3 months and status is 10 with reason code of 18 on CSCI

5E

SSI NCP has not paid 80% of current support for the last 3 months and NCP is currently receiving SSI on FCRL/FCRLSSA

5F

NCP is Incarcerated NCP has not paid 80% of current support for the last 3 months and the NCP is showing as incarcerated on CSCI

5G

Case is in Priority 6 (NCP-Unknown) NCP has not paid 80% of current support for the last 3 months and case priority code must be 6 on CSCI

5H

MEO Cases NCP has not paid 80% of current support for the last 3 months and the reporting period is >= to the CSMEOBDT and <= the CSMEOBDT dates for all non-deleted CP’s on CCPI

PACTS HIERARCHY for Management of Case

At any given month a case will fall into one category.

  1. If a case meets the criteria for multiple categories then the following hierarchy should be used.
    1. Category 1
    2. Category 5
    3. Category 2
    4. Category 3
    5. Category 4

For Category 5

  1. Cases will only appear in one of the sub categories.
    1. Future Hearings
    2. Active outgoing interstate referral
    3. CP is non-cooperative
    4. TANF
    5. SSI
    6. NCP is incarcerated
    7. Cases in priority 6 (NCP unknown)
    8. MEO cases

Super Report Descriptions

Note: New reports can be included in the Super Report at any time so check back every so often.  The WebFocus power point within this article has a few more reports than those listed below.

GENERAL REPORTS

  • All Cases with Last Month Category Compared to This Month Category – This report is a list of all cases with their current stratification category compared to the prior month’s category.  This report can be used to identify the movement of a case from one stratification category to a different one.  The presence of the FGN and the Prior Category only on the detail line indicates that this case has either been closed or it is a resolved duplicate.
  • All Check for Last Payment Date – This report is a list of all cases with a payment date and that date is in a specific number of month’s category. The user may select the timeframe from a drop-down of months (30 – 59 days, 60 – 89 days, 90 – 119 days, 120 days to 365 days or more than 365 days.  The category is based on the passage of months instead of calculating a number of days), specify the office and the stratification category in addition to the date range for the payment date.  This report can be used to identify if a payment occurred on a case in a certain number of month range.  This WebFOCUS report uses data from the stratification report, which is produced around the 20th of each month.
  • All Verified NCP Address Cases – This report is a list of all cases for which the NCP has a verified address.  The user may specify the office and the stratification category.  This report can be used to identify which cases in which the NCP is located (case is not in Priority 5).
  • Priority 5 Over 24 Months – This report is a list of all cases that have been in Priority 5 for 24 months or longer.  This may indicate the case is eligible for closure if all appropriate locate actions have been taken and the NCP’s location has been unverified for at least 24 months.  The user may specify the office code and stratification category, or review the cases at the statewide level.
  • CP Non Coop with Priority Selection – This report is a list of all cases where the CP is listed as non-cooperative.  The user may specify the office and the stratification category in addition to selecting a specific case priority.  This report can be used to identify cases in which the CP is not cooperating with CSS and may be eligible for closure when the CP is required for the next case action (establishment of a court order, preparation for an intergovernmental referral or collection of current support) and is not currently receiving state assistance.
  • All Case Status – This report is a list of all cases and includes the case status, whether there is a verified address for the NCP and/or whether there is a verified employer for the NCP.  The user may specify the office and the Stratification Category.  This report may be used to create large lists of NCP’s with verified addresses and/or employers.
  • Outstanding Bench Warrants – This report provides a method in WebFOCUS to identify cases that have an outstanding bench warrant.  All FGNs are included for NCPs who have at least one bench warrant sequence on the AAPI screen with a blank disposition.  Both open and closed cases are included and the report is segregated into sections of closed cases, Status 10 cases, and open cases for each office.  This information may be used to notify the local CSS office of the existence of a bench warrant and helps to identify if a bench warrant should be recalled when the case is closed.

ESTABLISHMENT REPORTS

  • Establishment – Employer Verified – This report is a list of cases that need a court order and the NCP employer is verified.  The user may specify the office and the stratification category.  This report is used to identify cases in which no order has been established and the NCP has a verified employer which indicates the NCP may have the ability to pay child support.
  • Cases in Priority 3 or 4 Less than 3 Months – This report is a list of establishment cases that have recently opened and the NCP is located or the NCP has recently been located.  The user may specify the office and the stratification category.  This report may be used to create lists of NCP’s with verified addresses and/or employers who need a court order established on the case and that the information concerning the NCP’s location is recent.
  • Establishment Cases Pending Closure – This report is a list of establishment cases with a pending closure date.  The pending closure dates may be in the past.  The user may specify the office and the stratification category.  This report is used to identify establishment cases that are about to close or should have closed.
  • Establishment Cases with Verified NCP Address – This report is a list of all establishment cases for which the NCP has a verified address. The user may specify the office and the stratification category.  This report can be used to identify which cases in which the NCP is located.
  • Establishment Cases that Need an Order – This report is a list of all establishment cases and their status.  The user may specify the office and the stratification category.  This report can be used to identify which cases in which the NCP has not yet been ordered to pay child support.  It is helpful in identifying cases that may not otherwise come to the attention of the case worker.
  • Establishment Cases with a Future Hearing Set – This report is a list of all establishment cases with a future hearing set.  The user may specify the office and the stratification category.  This report can be used to identify all establishment cases on the office’s court docket and can be sorted for the specific court date.
  • Establishment Cases with NCP Paying on Another Case – This report is a list of establishment cases in which the NCP has multiple cases and is paying child support on at least one case that has a court order.  The user may specify the office and the stratification category.  This report may be used to identify either the ability for the NCP to pay child support or to identify a need for right sizing an order between multiple cases.
  • NCP Unknown (and Priority 6 over 6 Months) – This report is a list of cases that have been in Priority 6 for more than 6 The user may specify the office or view a statewide list.  This report may be used to identify cases that may be eligible for closure if the NCP has been unidentified for more than 6 months and no new information can be obtained from the CP through an interview.
  • Establishment Cases and NCP is Incarcerated – This report is a list of establishment cases and the NCP is incarcerated based upon information updated on the DCN of the NCP.  The user may specify the office and the stratification category.  This report may be used to identify a need for right sizing an order.
  • Establishment Cases with Open Date, Household Type & CP Coop Status – This report is a list of establishment cases for a specific Household Type.  The user may specify the office and the stratification category plus can select a particular Household Type (Current Assistance, Former Assistance or Never Assistance).  This report may be used to identify cases that need a court order established and filtered according to Household Type.  It also includes the date the case was opened and the CP cooperation code.
  • NCP Multiple Cases – 1 Est & 1 Enf – This report is a list of NCPs with at least one establishment case and one enforcement case.  The user may specify the office and the stratification category.  This report may be used to identify a need for right sizing an order.
  • Status 10 No CS Inquiry – This report is a list of establishment cases in Status 10.  The user may specify the office and the stratification category.  This report may be used to identify cases that may be uncollectable and a review may be necessary to determine if the case is still uncollectable.

ENFORCEMENT REPORTS

  • NCP Incarcerated and CS Greater than Zero – This report is a list of enforcement cases where the NCP is incarcerated (based upon information updated on the NCP’s DCN) and has child support due.  The user may specify the office and the stratification category.  This report may be used to identify cases that may be uncollectable or a modification of the court order may be appropriate.
  • Case in Priority 2 less than 3 Months – This report is a list of enforcement cases that have been in Priority 2 (current payments not being made) for less than 3 months.  The user may specify the office and the stratification category.  This report may be used to identify cases that have recently opened, have a court order and the NCP has been located or that they have a court order and the NCP has been recently located.
  • Enforcement Pending Closure Cases – This report is a list of enforcement cases with a pending closure date.  The pending closure dates may be in the past.  The user may specify the office and the stratification category.  This report is used to identify enforcement cases that are about to close or should have closed.
  • Enforcement Self-employed Cases without Payments – This report is a list of enforcement cases where the NCP’s income source is self-employed and there are no payments being made on the case.  The user may specify the office and the stratification category.  This report is used to identify the income source of the NCP, the NCP’s income level, the last payment amount, the last payment date and the percentage paid by the NCP for the previous month.  This report may help identify cases for alternative enforcement methods to be used.
  • Enforcement Cases with Zero Judgment Payment – This report is a list of enforcement cases with no judgment payment.  The user may specify the office and the stratification category.  This report is used to identify cases in which a judgment payment may need to be set for cases with first time arrears.
  • Enforcement Cases with Zero Paid Last Month and CS Due on Case – This report is a list of enforcement cases in which no payment was received in the prior month (No Payment List of Cases).  The user may specify the office and the stratification category.  This report is used to identify cases in which the NCP failed to pay in the previous month.
  • Enforcement Verified Employer – No IWO – This report is a list of enforcement cases with a verified NCP employer but there is no active Income Withholding Order.  The user may specify the office and the stratification category.  This report is used to identify cases in which the NCP has a verified employer but there is not an IWO.  This could indicate the employer is not complying with the IWO or the NCP is no longer employed.
  • Enforcement Priority 5 Cases that are Paying – This report is a list of enforcement cases with unlocated NCPs and payments are being received.  The user may specify the office and the stratification category.  This report is used to identify cases in which the no location is known for the NCP but payments are being received.
  • Enforcement Outgoing Interstate and Case Not Paying – This report is a list of enforcement cases with a verified employer in which the NCP lives out-of-state and no payments are being received.  The user may specify the office and the stratification category.  This report is used to identify cases in which the outgoing interstate referral may need to be terminated enforced from Oklahoma using long-arm jurisdiction.
  • Enforcement Incoming Interstate and Case Not Paying – This report is a list of enforcement cases with a verified employer in which Oklahoma is the responding state and no payments are being received.  The user may specify the office and the stratification category.  This report is used to identify cases in which the NCP has a verified employer but there is not an IWO.  This could indicate the employer is not complying with the IWO or the NCP is no longer employed.
  • Current Support Amount of $X – This report is a list of cases with current support above an amount specified by the user.  The user may also specify the office and the stratification category plus the Household Type and a current support amount between two values.  This report is used to identify specific demographic information about the NCP including factors that may impact the NCP’s ability to pay such as whether the case is interstate, the last payment amount, last payment date, the percentage paid in the previous month, the NCP income level, the NCP income source, the amount of the NCP’s income and the number of cases the NCP has.
  • Judgment Payment over $X – This report is a list of cases with a judgment payment due above an amount specified by the user.  The user may also specify the office and the stratification category plus the judgment payment amount between two values.  This report is used to identify specific demographic information about the NCP including factors that may impact the NCP’s ability to pay such as whether the case is interstate, the last payment amount, last payment date, the percentage paid in the previous month, the NCP income level, the NCP income source and the amount of the NCP’s income.
  • Enforcement NCP Incarcerated and Paying – This report is a list of enforcement cases in which the NCP shows as incarcerated but is submitting current support payments.  The user may specify the office.  This report is used to identify cases that may need to be reviewed for a modification or the NCP’s locate information needs to be updated.
  • Enforcement View All Cases by Stratification – This report is a list of all cases with orders and provides the user the ability to select stratification categories for viewing cases within each category.  The user may specify the office and the stratification category.  This report is used to generate large lists of cases based upon a specific stratification category.
  • Status 10 No OBL – No CS Query – This report is a list of cases in Status 10 with no child support due.  The user may specify the office and the stratification category.  This report may be used to identify cases that may be uncollectible and a review may be necessary to determine if the case is still uncollectible.

Right-Sizing Order Report Descriptions

GENERAL REPORTS 

  • All Check for Last Payment Date – This report is a list of all cases with a payment date and that date is in a specific number of months category.  The user may select the timeframe from a drop-down of months(30 – 59 days, 60 – 89 days, 90 – 119 days, 120 days to 365 days or more than 365 days.  The category is based upon the passage of months instead of calculating a number of days), specify the office and the stratification category in addition to the date range for the payment date.  This report can be used to identify if a payment occurred on a case in a certain number of months range.
  • All Cases by NCP Income Amount – This report is a list of all cases with and without orders plus the NCP’s income along with the source of that income.  The user may specify the office and the stratification category.  This report is used to identify the level of income for the NCP and the source of income.
  • All Case Status – This report is a list of all cases and includes the case status, whether there is a verified address for the NCP and/or whether there is a verified employer for the NCP.  The user my specify the office and the Stratification Category.  This report may be used to create large lists of NCP’s with verified addresses and/or employers.

ESTABLISHMENT REPORTS

  • Establishment Cases and NCP is Incarcerated – This report is a list of establishment cases and the NCP is incarcerated based upon information updated on the DCN of the NCP.  The user may specify the office and the stratification category.  This report may be used to identify a need for right sizing an order.
  • Establishment Cases NCP Receives SSI – This report is a list of establishment cases in which the NCP receives SSI.  The user may specify the office and the stratification category.  This report may be used to identify cases that may be uncollectible and only cash medical support (possibly in the amount of $0) may be appropriate.
  • Establishment Cases that Need an Order – This report is a list of all establishment cases and their status.  The user may specify the office and the stratification category.  This report can be used to identify which cases in which the NCP has not yet been ordered to pay child support.  It is helpful in identifying cases that may not otherwise come to the attention of the case worker.
  • Establishment Cases with NCP Paying on Another Case – This report is a list of establishment cases in which the NCP has multiple cases and is paying child support on at least one case that has a court order.  The user may specify the office and the stratification category. This report may be used to identify either the ability for the NCP to pay child support or to identify a need for right sizing an order between multiple cases.
  • NCP Multiple Cases – 1 Est & 1 Enf – This report is a list of NCPs with at least one establishment case and one enforcement case.  The user may specify the office and the stratification category.  This report may be used to identify a need for right sizing an order.

ENFORCEMENT REPORTS

  • NCP Incarcerated and CS Greater than Zero – This report is a list of enforcement cases where the NCP is incarcerated (based upon information updated on the NCP’s DCN) and has child support due.  The user may specify the office and the stratification category.  This report may be used to identify cases that may be uncollectible or a modification of the court order may be appropriate.
  • Enforcement Cases by ROTI – This report is a list of cases with orders that list the NCP’s Ratio of Order to Income.  The user may specify the office.  This report is used to identify cases that may need to be eligible for a right sized order.  It includes information about factors that may impact the NCP’s ability to pay child support such as if the NCP is paying, the last payment amount, the last payment date, the percent paid last month, the NCP’s income and the Ratio of Order to Income.
  • Enforcement Cases NCP Receives SSI and CS Greater than Zero – This report is a list of enforcement cases in which the NCP actively receives SSI and the current support is greater than zero.  The user may specify the office.  This report may be used to identify cases that need to be modified since the NCP receives SSI.
  • Enforcement Cases with Zero Judgment Payment – This report is a list of enforcement cases with no judgment payment.  The user may specify the office and the stratification category.  This report is used to identify cases in which a judgment payment may need to be set for cases with first time arrears.
  • Enforcement Cases with Zero Paid Last Month and CS Due on Case – This report is a list of enforcement cases in which no payment was received in the prior month (No Payment List of Cases).  The user may specify the office and the stratification category.  This report is used to identify cases in which the NCP failed to pay in the previous month.
  • Enforcement Verified Employer – No IWO – This report is a list of enforcement cases with a verified NCP employer but there is no active Income Withholding Order.  The user may specify the office and the stratification category.  This report is used to identify cases in which the NCP has a verified employer but there is not an IWO.  This could indicate the employer is not complying with the IWO or the NCP is no longer employed.
  • Enforcement Self-employed Cases without Payments – This report is a list of enforcement cases where the NCPs income source is self-employed and there are no payments being made on the case.  The user may specify the office and the stratification category.  This report is used to identify the income source of the NCP, the NCP’s income level, the last payment amount, the last payment date and the percentage paid by the NCP for the previous month.  This report may help identify cases for alternative enforcement methods to be used.
  • Enforcement Cases Where NCP is Not Paying 100% – This report is a list of enforcement cases where the NCP is paying less than 100% of the current support (or not paying at all).  The user may specify the office and the stratification category.  This report is used to identify the income source of the NCP, the NCP’s income level, the last payment amount, the last payment date and the percentage paid by the NCP for the previous month.  This report may help identify that are not receiving the full amount of current support and may be good candidates for right sized order.
  • Judgment Payment Over $X – This report is a list of cases with a judgment payment due above an amount specified by the user.  The user may also specify the office and the stratification category plus the judgment payment amount between two values.  This report is used to identify specific demographic information about the NCP including factors that may impact the NCP’s ability to pay such as whether the case is interstate, the last payment amount, last payment date, the percentage paid in the previous month, the NCP income level, the NCP income source and the amount of the NCP’s income.
  • Enforcement View All Cases by Stratification – This report is a list of all cases with orders and provides the user the ability to select stratification categories for viewing cases within each category.  The user may specify the office and the stratification category.  This report is used to generate large lists of cases based upon a specific stratification category.