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Mastering DDUP

You should take these steps to research, confirm, and correct duplicate DCNs.

  1. The DDUP Process requires research and an understanding of how case data is entered into OSIS
  2. Before using DDUP workers should know how to:
    • Conduct thorough and accurate research on DCNs using DCNH and DP;
    • Understand and analyze how DCN changes affect data for IV-A and IV-D cases;
    • Recognize the appropriate circumstances to use DDUP;
    • Practice the appropriate resolution of duplicate DCNs using DDUP;
    • Interpret, prevent, and resolve error codes from DDUP transactions.
  3. The first step includes researching the cases to verify that they really are the same person
  4. DCNH displays history for records with a date, user ID, and transaction.
  5. DP is used to view client data and DHS program status in which the person is known.
  6. CMC displays a listing of all active and removed members in a PS2 case.
  7. PY performs a search of the data exchange database and provides a list of all data exchange information available on a person.
  8. Whether research shows that there are actually two different people, or the same person, you must use DCHG to correct the erroneous changes after establishing the correct information
  9. DXV shows whether a given SSN has been verified for a case member.
  10. *Not available for newer SSNs.
  11. ENU shows whether an SSN has been verified by SSA, or, if not, the correct SSN for the party as received by SSA.
  12. DCHG is used to obtain a menu of update screens.  Selecting from the menu accesses another screen to make the updates, then returns to DCHG.
  13. Once all of the research and updates are complete, DDUP is used to resolve duplicate client numbers on the database.
  14. There are several common errors when using DDUP
    • CL066M16A: DOB DOES NOT MATCH. REFER TO FSSD HELP DESK.
    • CL066M17A: FIRST NAME DOES NOT MATCH. VERIFY FAMILY INFORMATION.
    • CL066M18A: SSN DOES NOT MATCH. VERIFY FAMILY INFORMATION.
    • CL066M19A: NAME, AKA, OR SSN DOES NOT MATCH. VERIFY FAMILY INFORMATION

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