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OK Benefits Citizen Portal Status Messages

When customers view their case through the OK Benefits Portal they can view the status of their child support case.

Customers will access the database and logon to the portal. They would click on the View My Services link.

An image of the OK Benefits website Home Page

Each service they have will have a card. The customer would then click on the card for Child Support Services.

An image of the My Services page of the OK Benefits website with an arrow pointing to the Child Support Services card.

This will lead to the Child Support Dashboard where they can select which case they want to view.

An image of the Child Support Services Dashboard on the OK Benefits website with an arrow pointing to one of the case number cards.

Once the case is accessed it will display the Case Status.

An image of the Case Details screen on the OK Benefits website with an arrow pointing to the area of the screen that displays the case status message.

The following chart provides examples from different messages for different statuses. The lowest number message is the highest priority. Example if a case qualifies for OSIS Message No. 20 and No. 53 the case status will show No. 20.

OSIS Message No. Status Type Message Displayed
10 Default message For any cases not meeting one of the other messages
NCP Call 405-522-2273 or 918-295-3500 for more information.
CP Call 405-522-2273 or 918-295-3500 for more information.
20 Tribal (numeric office codes or ADA)
NCP Contact your tribe.
CP Contact your tribe.
30 Non IV-D Pass Thru Cases (Status 04 or Status 01, with a Pass Thru Indicator of Y)
NCP CSS only sends and records payments made to the custodial person. CSS does not perform enforcement actions or keep balances. To open a full-service case, complete a CSS application.
CP CSS only sends and records payments made to the custodial person. CSS does not perform enforcement actions or keep balances. To open a full-service case, complete a CSS application.
40 Status 04, Reasons 16 & 17
NCP Closed. Call 405-522-2273 or 918-295-3500 if you think the closure is in error.
CP Closed due to non-cooperation. To reopen your case, call 405-522-2273 or 918-295-3500 to learn which actions you can take.
50 Status 01 and 04 Cases – Except Reason 16 and 17
NCP Closed. Call 405-522-2273 or 918-295-3500 if you think the closure is in error.
CP Closed. Call 405-522-2273 or 918-295-3500 if you think the closure is in error.
53 Multiple CP’s on case Case status is 02, 06, 08 or 10, case is full service, more than one
non-deleted CP with a DCN exists on the case.
NCP Call 405-522-2273 or 918-295-3500 for more information.
CP Call 405-522-2273 or 918-295-3500 for more information.
56 Children in DHS custody Case is 02, 06, 08 or 10 statuses, case is full service, at least one non-deleted, non-removed child on the case is in DHS custody.
NCP Call 405-522-2273 or 918-295-3500 for more information
CP Call 405-522-2273 or 918-295-3500 for more information
60 Cases Pending Closure
NCP Pending closure. If you believe this to be in error, call 405-522-2273 or 918-295-3500.
CP Pending closure. If you believe this to be in error, call 405-522-2273 or 918-295-3500.
70 Outgoing Status 02, Priority 03
NCP A child support order has NOT yet been established. Another child support agency is involved in your case. Call 405-522-2273, 918-295-3500, or the other child support agency for more information.
CP A child support order has NOT yet been established. Another child support agency is involved in your case. Call 405-522-2273, 918-295-3500, or the other child support agency for more information.
80 Outgoing Status 02, Priority 04
NCP Paternity and child support have NOT yet been established. Another child support agency is involved in your case. Call 405-522-2273, 918-295-3500, or the other child support agency.
CP Paternity and child support have NOT yet been established. Another child support agency is involved in your case. Call 405-522-2273, 918-295-3500, or the other child support agency.
90 Outgoing Intergovernmental  Enforcement status 02 06 08 10,
priority 1 or 2.
NCP Eligible for child support collections. Another child support agency is involved in your case. To provide new information, call 405-522-2273, 918-295-3500, or the other child support agency.
CP Eligible for child support collections. Another child support agency is involved in your case. To provide new information, call 405-522-2273, 918-295-3500, or the other child support agency.
100 Incoming Status 02, Priority 03 Case is outgoing interstate. Case is priority 5 6 or 7, or, case is status 06, 08 or 10 and priority is 3 or 4.
NCP Call 405-522-2273 or 918-295-3500 for more information.
CP Call 405-522-2273 or 918-295-3500 for more information.
110 Incoming Status 02, Priority 03
NCP A child support order has NOT yet been established. Another child support agency is involved in your case. Call 405-522-2273, 918-295-3500, or the other child support agency for more information.
CP A child support order has NOT yet been established. Another child support agency is involved in your case. To provide new information, call 405-522-2273 or 918-295-3500, or the other child support agency.
120 Incoming Status 02, Priority 04
NCP Paternity and child support have NOT yet been established. Another child support agency is involved in your case. Call 405-522-2273, 918-295-3500, or the other child support agency for more information.
CP Paternity and child support have NOT yet been established. Another child support agency is involved in your case. Call 405-522-2273, 918-295-3500, or the other child support agency for more information.
130 Incoming Intergovernmental Enforcement Case status is status 02 06 08 10, full service, active incoming referral, priority 1 or 2.
NCP Eligible for child support collections. Another child support agency is involved in your case. To provide new information, call 405-522-2273, 918-295-3500, or the other child support agency.
CP Eligible for child support collections. Another child support agency is involved in your case. To provide new information, call 405-522-2273, 918-295-3500, or the other child support agency.
140 Incoming Intergovernmental Enforcement Case is incoming interstate.  Case is priority 5 6 or 7, or, case is status 06, 08 or 10 and priority is 3 or 4.
NCP Call 405-522-2273 or 918-295-3500 for more information.
CP Call 405-522-2273 or 918-295-3500 for more information.
150 MEO Cases Case MEO indicator is Y or P.
NCP Enforcing medical support only. To provide new information about health insurance coverage, call 405-522-2273 or 918-295-3500.
CP Enforcing medical support only. To provide new information about health insurance coverage, call 405-522-2273 or 918-295-3500.
160 Status 10 (all reasons) Case is full service and status 10
NCP Unable to currently establish and/or enforce a child support order. To provide new information, call 405-522-2273 or 918-295-3500.
CP Unable to currently establish and/or enforce a child support order. To provide new information, call 405-522-2273 or 918-295-3500.
170 FGNs with Differing Legal Status Case is full service, status 02, priority 1 2 or 3, non-deleted non-removed children with different legal status values. For this edit, the following legal status values are considered the same: B H I and P.
NCP Case is open. Call 405-522-2273 or 918-295-3500 for more information.
CP Case is open. Call 405-522-2273 or 918-295-3500 for more information.
180 Status 02, Reasons 01 and 02 (No MEO)
NCP Eligible for child support collections. To provide new information, call 405-522-2273 or 918-295-3500.
CP Eligible for child support collections. To provide new information, call 405-522-2273 or 918-295-3500.
190 Status 02, Priority 03 Case is full service, status 02, priority 3, not MEO.
NCP Paternity is established. A child support order has NOT yet been established. Call 405-522-2273 or 918-295-3500 for more information.
CP Paternity is established. A child support order has NOT yet been established. Call 405-522-2273 or 918-295-3500 for more information.
200 Status 02, Priority 04
NCP Paternity and child support have NOT yet been established. Call 405-522-2273 or 918-295-3500 for more information.
CP Paternity and child support have NOT yet been established. Call 405-522-2273 or 918-295-3500 for more information.
210 Status 02, Priority 05
NCP Click below to update your address or employer information.
CP Click below to update your address or employer information.
220 Status 02, Priority 06
NCP Blank
CP We need information on the identity of the noncustodial parent. Call 405-522-2273 or 918-295-3500 to provide their name, address and/or employer.
230 Status 02, Priority 07
NCP To provide more information, call 405-522-2273 or 918-295-3500.
CP To provide more information, call 405-522-2273 or 918-295-3500.
240 Status 06 and 08 (no priority 05)
NCP Eligible for past due child support and interest collections only. To provide more information, call 405-522-2273 or 918-295-3500.
CP Eligible for past due child support and interest collections only. To provide more information, call 405-522-2273 or 918-295-3500.
250 Status 06 and 08, Priority 05
NCP Click below to update your address or employer information.
CP Click below to update the Non-Custodial Parent address or employer information.

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