Oklahoma Department of Human Services (DHS) Child Support Services (CSS) acts as an economic advocate for the children of Oklahoma; ensuring parents financially support their children. It helps families become self-sufficient, and for those who are not receiving public assistance to remain self-sufficient.
CSS State Office (STO) serves CSS district offices through many vital functions.
Under the leadership of CSS Director Renee Banks, the STO is organized with 5 centers which cover the following areas:
- Center for Business Excellence & Customer Service – Center Head Brittany Thompson
- Center for Coordinated Programs – Center Head Anthony Jackson
- Center for Finance and Budget – Center Head Andrea Giezentanner;
- Center for Professional Development – Center Head Victoria Harrison; and
- Center for Operations – Center Head Elizabeth Wilson.
The above configuration is reflected in the accompanying bubble chart.
CSS Executive Office
The CSS Executive Office oversees Child Support Services for the State of Oklahoma. It provides efficient, effective and coordinated services through CSS State Office Centers to Oklahoma DHS, CSS district offices, CSS partners, and all Oklahoma citizens.
The functions of the five Centers are described below
Business Excellence & Customer Service
Under Brittany Thompson’s leadership, this center’s name has changed to incorporate its new functions. The Center for Business Excellence & Customer Service (CBECS) continues to manage OSIS, Document Generation and Testing as well as Customer Relations, Consistence Excellence, and monitoring CARE.
Under Anthony (Tony) Jackson’s leadership, the Center for Coordinated Programs (CCP) continues to do Special Collections (FIDM, AEI, federal and state tax offset, lottery, passport denial, unemployment, crime victims, offsets for workers compensation & personal injury, credit bureau), monitor the Employer Services Center (and assist with SSA offsets, Income Withholding and eIWO issues) and the Case Initiation Center (which includes case initiation, the Intergovernmental Central Registry and AOP processing). CCP also assists with Fleet Management and reviewing the Most Wanted Program and Centralized Programs. CCP and the Center for Operations continue to work together to identify key business functions which can be centralized as well as projects CCP can accomplish to assist CSS district offices.
Finance & Budget
Under Andrea Giezentanner’s leadership, the Center for Finance & Budget (CFB) continues to complete finance tasks to process Collections (cash management, adjustments, finance reviews, SDU monitor) and Budget (budget & claims, business analysis) functions as well as Human Resources and Invoices, Purchasing, Facilities and State Vehicles.
Under Victoria Harrison’s leadership, the Center for Professional Development continues to carry out training including monitoring the OU CPM SATTRN budget, education Infonet content and accessibility compliance materials and LMS development and maintenance, CSS Certification Program, CSQuest content and quality control as well as On-boarding, and Audit.
Under Elizabeth (Liz) Wilson’s leadership, the Center for Operations continues to oversee the district offices under the leadership of our three Regional Administrators, and is responsible for Office of Policy and Research and Office of Impact Advocacy and Legal Outreach (which does OK Co. Juvenile work, Appeals, Trial Advocacy, Legal Research, Pleadings, Legal Partnerships/Internships, CLE Training and Pro Se/Pro Bono development) as well as Contracts and Service of Process.