The Child Support Employer Services Center (ESC) was created to be a single point of contact between employers and Child Support Services. The Employer Services Center opened in February of 2008 as a resource to assist employers as well as to process all documentation that involves CSS and employers. It provides assistance to all Oklahoma businesses, including answering questions about new hire reporting, income withholding orders and medical support.
Functions
The Oklahoma Employer Services Center (ESC) provides a variety of services including direct employer contact regarding medical support, income withholding orders, new hire reporting and general child support program assistance.
- Employer Inquiries
The ESC serves as a central point of contact for all employers on all topics within the child support program. The ESC includes a call center with employer service representatives available to take employer inquiries. - Medical Support Functions
The ESC’s medical support functions include contacting non-custodial parents (NCPs) or custodial persons (CPs) who have been ordered to provide medical support for their child(ren), contacting employers to establish the availability of employer insurance for children, contacting health insurance plan administrators to enroll children in insurance plans, ensure medical benefits cards are provided and documented in OSIS (Oklahoma State Information System) information on the status and type of coverage for each child. OSIS is an application used by CSS to create, log and track child support cases. - Income Withholding Orders
The ESC answers employer questions about proper child support withholding,
lump sum payments, employee termination, multiple cases, bonuses, and other various topics. The ESC also updates OSIS with information about NCP employment. - Maintaining Employer Data Base in OSIS
The ESC gathers and documents Federal Employer Identification Number (FEIN), address and contact information from employers. The employer information is maintained in OSIS.
What ESC Will Do For You
Employer Education and Compliance
ESC will educate and contact employers on how to process and follow instructions on forms and provide information/options on how to remit payments and/or amounts. These requests can be emailed to OCSS.ESCMgmt@okdhs.org.
- ESC will attempt to contact employers who are not following the IWO process.
- Criteria- payments have stopped or it has been at least 45 days since IWO was sent and no payments have been received or employer is sending in a different amount than listed on the IWO and you are unable to determine why. These requests can be emailed to ESCMgmt@okdhs.org.
- Can send ECL1 (employer compliance letter) when employer is not complying with IWO and we are unable to contact them. These requests can be emailed to ESCMgmt@okdhs.org.
Adding Employers to Cases
ESC will research employers by any piece of information given (name, address, FEIN) and update the case with the information. The more information we are given, the more accurately and quickly we can attempt to locate the employer. These requests can be emailed to EmployerAddressRequest@okdhs.org.
Process Forms
ESC will process certain forms sent to your office in error (IWO, Med5, M05, M01, M04, L05, Medical Cards). These forms can be emailed to ESCMgmt@okdhs.org or OCSS.Contact.ESC@okdhs.org.
Employer Address and FEIN Corrections
- ESC will research employers using various tools to find correct mailing addresses and FEINs. This ensures the IWO’s get to the correct place the first time and avoid a delay in payments. These requests can be emailed to EmployerAddressRequest@okdhs.org.
- ESC will update employer records in OSIS/DSD/Reflections if new contact information for employer is found. These requests can be emailed to EmployerAddressRequest@okdhs.org.
IWO/EIWO Generation
ESC will generate IWO/EIWO to employers if requested. We can email, fax, or snail mail the documents. These requests can be emailed to ESCMgmt@okdhs.org.
Lump Sum Assistance
ESC will respond to lump sum inquiries from employers and generate lump sum IWOs if needed. These requests can be emailed to oklalumpsum@okdhs.org.
NCP Locate Reports
ESC will run locate (Clear) reports on NCPs. These requests can be emailed to CSS.CentralLocate@okdhs.org.
If you can’t remember all the email addresses or are not sure if it is something ESC can do, just email OCSS.ESCMgmt@okdhs.org and we can get it where it needs to go or attempt to find an answer for you. If it is employer-related, we can most likely assist with it.
ESC Documents Key
The following table is a list of all the types of documents which the Oklahoma Employer Services Center processes. The abbreviation and purpose of each document are also identified in the table.
| Document ID | Document Name | Purpose |
|---|---|---|
| Checks | These are payments sent to the ESC by either employers or local child support offices requiring routing to the State Disbursement Unit. | |
| Custom Correspondence | These are documents received which are not in any other category. | |
| ECL1 | Employer Compliance
Courtesy Letter |
This letter is to remind the employer the child support payments have not yet been received pursuant to the Income Withholding Order. These letters were sent by a local child support office and then returned to the ESC usually due to address issues. |
| ECL2 | Employer Compliance Demand Letter | This letter explains the sanctions the employer can incur if child support payments are not remitted as specified in the Income Withholding Order. This letter is more strongly worded than the ECL1. These letters were sent by a local child support office and then returned to the ESC usually due to address issues. |
| IWO (NOIA) | Income Withholding Order | The Income Withholding Order informs the employer of the child support order, the amount to withhold and provides instructions on how to remit payments. There is a response section in the IWO to inform CSS when a payment cannot be withheld or the CCPA limits have been reached. There are also instances when the IWO is returned due to address issues and termination notices. |
| L05 | Employer Letter | This letter is a questionnaire sent to an employer to verify whether the non-custodial parent is employed, to verify the identifying information for the individual, determine their wages/salary and inquire about the availability of medical insurance. |
| M01 | NCP Medical Insurance Survey | This letter is a questionnaire sent to the non-custodial parent to inquire about the availability of medical insurance for the child(ren) on the case. |
| M03 | Notification of Insurance Availability | This letter is sent to the custodial person informing him/her CSS has received information indicating the child(ren) have been enrolled in medical insurance. |
| M03T | Notification of Insurance Termination | This letter is sent to the custodial person informing him/her CSS has received information indicating the child(ren)’s insurance enrollment has terminated. |
| M04 | CP Medical Insurance Survey | This letter is a questionnaire sent to the custodial person to inquire about the availability of medical insurance for the child(ren) on the case. |
| M05 | Employer Medical Insurance Survey | This letter is a questionnaire sent to the non-custodial parent’s employer to inquire about the availability of medical insurance for the child(ren) on the case. |
| M06 | Request for CDIB Card | This letter can be sent to the custodial or non-custodial parent to inquire about the availability of Indian Health Services for the child(ren) on the case. |
| MED5/MED5A | National Medical Support Notice | This notice informs the employer and/or plan administrator of the existence of a child support order to cover the child(ren) on medical insurance. It also instructs the employer and/or plan administrator to enroll the child(ren) if enrollment has not previously occurred. |
| MED6 | Employer Medical Compliance Notice | This notice reiterates the employer’s responsibilities concerning enrollment of the child(ren) in medical insurance when the National Medical Support Notice has been issued. |
| MED8 | Notice of Medical Eligibility Status Change | This notice advises the employer that insurance coverage of the child(ren) is no longer required. The notice advises the employer they need to consult with their employee to determine if the ordered party chooses to continue the medical coverage on the child(ren). |
| Medical Cards | Employers, plan administrators and non-custodial parents send benefit cards to the ESC to forward to the custodial person. | |
| Misrouted Mail | Correspondence which should have been sent to a different location. | |
| SDU | Correspondence received from the State Disbursement Unit. Some correspondence received with payments has relevant information concerning employment verification or employer information. | |
| Unidentifiable | Correspondence which cannot be identified as to the source, its appropriate destination or its relevance to the ESC. |
Employer Services Center Contact Information:
- CSS.CentralLocate@okdhs.org
- This used by CSS field personnel to request a CLEAR report be ran to assist to assist offices with locating a party on a case. ESC responds to the local CSS office via email with the CLEAR report.
- OCSS.ESCMgmt@okdhs.org
- General mail box for offices to send any questions regarding cases or ESC activity, also for offices to send copies of scanned forms or request help on a case.
- OCSS.Contact.ESC@okdhs.org
- Mail box to allow email contact from external customers (employers, NCPs, CPs). Forms can be attached and submitted via email to this address from external clients. Also, any questions from external clients can be submitted here as well.
- OKLALumpSum or OKLALumpSum@okdhs.org
- Employers use this address to report lump sums to CSS. ESC responds to the employer advising them how CSS wants to proceed with the lump sum request.
- OKLAeIWO@okdhs.org
- Employers use this email to report e-IWO changes and to ask ESC questions regarding the e-IWO process.
- CSS.ESC.AddingEmployerstoCases@okdhs.org
- Mail box only for CARE representatives to send new employer information to. Only CARE reps should send info to this email address.
- OCSS.EmployerSC@okdhs.org
- This is the internal Mail box for ESC use only. This email address should not be used by CSS office staff.
- EmployerAddressRequest@okdhs.org
- For District offices. ESC will research employers by any piece of information given (name, address, FEIN) and update the case with the information. The more information we are given, the more accurately and quickly we can attempt to locate the employer.