Do not submit a Finance Action Request (FAR) for the following scenarios:
- Obligation adjustment request with same custodial person (CP), “like” case type, different obligations
- Adjustment request is for Undistributed (UNDL)/Pended (PNDL) receipts (use online UNDL/PNDL processes)
- Allocation issues (unless the receipt was retained)
- Request for Cash Medical or Retained Support overpayments (OPR) (build OPR via OVPA)
- Parties in the same household (will not send money into the same household twice):
- CP and non-custodial parent (NCP) in same household, or
- Two CPs in the same household
- Overpayment occurred due the party’s failure to notify Child Support Services (CSS) of:
- Custody changes
- New orders
- Private modifications
- Custody orders
- Overpayment occurred during Non IV-D time period
- Overpayment occurred prior to CSS collecting (direct payments)
- IV-A gave CP credit for current support (EBHL)
- Payments issued under order that was later modified or vacated
- CSS was collecting under a court order and the child was adopted
- Non IV-D payment received prior to receiving Summary of Support Order (SOSO) and applied to NCP’s IV-D case
- Rolling payments forward to following month when balances due