Finance  Overpayments

Provides instructions for building a cash medical overpayment.

Links to the approved Overpayments CE documents and links to relevant CS Quest articles.

Employers & Income Withholding Orders (IWOs) There are some circumstances where employer errors may result in a Child Support Services […]

Covers and provides guidance on when and how to submit OIG referrals.

Gives the steps to take when a bad debt is present.

Defines OSIS overpayment transactions (both general use and state office).

Covers scenarios and whether they are overpayments, and if so what type.

Debit Cards While the following are not necessarily considered overpayments, the scenarios do occur and may require action. Custodial Person […]

CSS Initiated Modifications When a Child Support Services (CSS) initiated downward modification is effective back to the date the motion […]

Cash Medical Erroneous Overpayments A cash medical erroneous overpayment (EP CM) occurs when a custodial person (CP) receives payments issued […]

High-level overview of overpayments.

A cash medical erroneous overpayment (EP CM) occurs when a custodial person (CP) receives payments issued by Child Support Services […]

This Guide shows what action should be taken to create an overpayment that involves the Oklahoma Health Care Authority. OHCA […]

How to build a retained support overpayment in OSIS.

Provides a definition for a bad debt overpayment.

Covers the overpayment administrative review process.

Outlines the offline (not-in-OSIS) work necessary prior to building a retained support obligation in OSIS.

Discusses what to do if the CP accepts direct payments while on TANF during the establishment time period.

Covers what to do when proof of direct payments are made when the balances are paid in full.

Discusses the impact of the URA on retained support overpayments.

Covers and provides guidance for duplicate FGNs and overpayments.

Lists scenarios when a Finance Action Request is returned for sender.

Provides a definition for a retained support overpayment.

Covers what to do when the overpayment is less than $3.

Covers and provides guidance for various scenarios that are not overpayments.

Discusses CSS processes when there is a bad debt due to a SDU error.

Covers when a retained support obligation is necessary.

Lists scenarios when a Finance Action Request is not necessary.

Covers the overpayment recovery process.

Describes the overpayment process prior to the online implementation of 2005.

Defines and outlines the process for overpayments due to other types of orders.

Describes the overpayment recovery process over time.

Discusses CSS processes when there is a Non IV-D bad debt.

Covers and provides guidance for various foster care overpayment scenarios.

Defines a Finance Action Request and lists its requirements.

Describes non-cash medical erroneous overpayments.

Discusses CSS processes when there is a miscellaneous bad debt.

Discusses CSS processes when there is an interstate bad debt.

Discusses CSS processes when there is a bad debt due to a refund being made in error.

Discusses CSS processes when there is a bad debt due to the NCP overpaying the amount due.

Discusses CSS processes when there is a bad debt due to incorrect SSN.

Discusses CSS processes when a receipt is returned (both NCPs and employers).

Discusses CSS processes when there is a bad debt due to an IRS takeback.

Discusses CSS processes when there is a bad debt due to incorrect NCP.

Discusses CSS processes when there is a bad debt due to incorrect CP/obligation.

Discusses CSS processes when there is a bad debt due to incorrect balances.

Discusses CSS processes when there is a bad debt due to money issuing instead of retaining.