Duties of the Processing Office in a Multiple Case Action

This checklist is designed to help caseworkers throughout the multiple case modification process.

1. Determine if the case will be transferred:
   • Check the CLAP screen to verify if a noncustodial parent (NCP) has multiple CSS cases.
   • The Managing Attorney (MA) or designee contacts other offices to coordinate multiple case processing. Within 3 business days they will decide which office will complete the multiple case actions.
2. Review OnBase and/or request necessary documents from the original office. These documents may include:
   • District court orders that OAH doesn’t have in their file;
   • Parents’ income evidence;
   • Medical and child care costs information;
3. Update OBLRV
   • Send financial statements to parties, if needed per the RSO User Guide. If not returned, proceed with best information available.
   • Update OBLRV with dates NCP/CP returned paperwork.
4. Run guidelines. Individual guidelines for each FGN and a COMBO CP set of guidelines.
5. Prepare for hearing.
   • Set court date on open OAH docket date.
   • Prepare Motions to Modify. Attach individual guidelines, COMBO CP guidelines kept in file and not attached.
   • Review the judgment payment on each case and if appropriate include a lower judgment payment in the pleadings.
   • Update HEARL with hearing information.
   • Serve all parties with Motions to Modify through waiver of service or certified restricted mail. Use personal process for service as last resort.
   • Hearing date: Sign order either through Agreement, Default, or Hearing.
   • Update OBLRV and HEARL.
6. When the court action is complete:
   • Update OBLU screens with the modified order amounts and ensure an income assignment is generated within 3 business days.
   • Send copy of the order to the original office’s MA and OM by fax or email within one business day of the entry of the order.
   • Send a copy of the order to the CPs and NCP involved in the multiple case action within 3 business days and complete the certificate of service process.
   • Change office code to the original office.
   • Complete a new OAH Notice of Transfer, if necessary, to the original office(s).