This article provides troubleshooting guidance when a worker’s Arrearage Computation (A/C) is not balancing to OSIS.
Tips for Reconcilement Issues
If the A/C does not reconcile with OSIS, try the following troubleshooting tips:
- Go through past months on CRSF or CFRB to see if there were any balance adjustments. If there were adjustments, go to caselog for the adjustment month for clarification.
- Check the receipts again. Do they reconcile with the totals posted on KR20, CFRRP, and CFPL? If there are KR20 receipts, make sure there is not a data entry error. Has a page of CFRRP or CFPL been missed? Has a page been double pasted into the A/C?
- If CFPL has not been updated with direct payments, caselog might be the only place these might be mentioned.
- Check CSHL to see if the case was ever closed. Balances may have been removed at that time.
- Double check assistance time periods to make sure the current child support posted in the correct column on the A/C.
- The A/C does not differentiate between C and Z balances. If there is a case with Z time periods, they must be charged as Permanently Assigned months. Payments applied to C and Z balances will automatically credit to permanently assigned balances. Both C and Z balances will display in the permanently assigned summary section.
It is very important to separate C and Z principle balance types on OSIS (interest for these types are combined). See the article “Hierarchies, Buckets, and Balances” for additional information.
Tip: Separating C and Z principle balances:
- On the BaseCsi tab, unprotect the sheet
- Bold the appropriate months (to make the Z timeframes stand out)
- Immediately protect the sheet again
- Sum the bolded cells and prior ZC judgments
- Subtract the total Z/ZC payments (last page of CFRRP)
- Make sure there are no additional orders causing the A/C to have incorrect information.
- If you see some “UNC” payments on CRSF, but they are not on CFPL, check CFRB for that month (designated with the ZI, ZO, and ZT payment types).
- Go through the file to review previous A/Cs. These may have explanations or adjustments that could provide insight into why the A/C is not balancing.
See CSQuest article Arrearage Computation Legal Authorities.