This desk reference guide is designed to help child support professionals navigate conversations with parents in a way that keeps safety at the forefront. It provides guiding principles for discussing the child support process while being mindful of the potential impact of domestic violence. The guide also helps staff recognize when a situation may be outside their role, respond with empathy and transparency, and connect parents to domestic violence (DV) resources when specialized support is needed.
Please remember that this is just a tool and that your PATHS team is always here to consult and help navigate these difficult customer conversations with you. Just reach out!