Ensuring the safety of staff and customers is a top priority for Child Support Services. This guide provides clear instructions on handling threats received directly from customers, whether by phone, email, or in person within district offices. It establishes a consistent protocol to assess risk, respond appropriately, and document incidents effectively. Please note that threats reported through CARE follow a separate process and are not covered under this protocol. By following these guidelines, staff can respond quickly and effectively to ensure safety while handling situations with confidence and care.