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Debit Cards and Family Violence

Often times Conduent will state that they cannot send a new debit card on a case that has a family violence indicator. Conduent is unable to view addresses in their system, if a case is marked with a family violence indicator. This means they cannot generate a card for our customers with family violence. In these situations please send an email to *OCSS.PFRs. In the body of the email please provide the correct address for the debit card to be mailed to and the reason for the request. This will then be forwarded by the PFR’s to a team in the Finance department to handle the request.