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Child Support Services Customers’ Resources List

The United States Census Bureau finds that over 15% of Oklahomans live in poverty. Working for a state agency almost ensures that we will work with those in the most need. The following is a list of resources available to our customers, and it includes a brief synopsis of what these resources can offer as well as a link to their websites.

Three Access and Visitation (A&V) Grantees (Tulsa, Norman, Shawnee)

Parent Education, Counseling, and Visitation Services

Although Child Support does not provide any visitation services, we do have resources that can help our customers. CSS has contracted with not-for-profit organizations in Tulsa, Norman and Shawnee to provide many visitation services.  These services are free of charge to families with minor children and an open child support case.  The supervised visitation services are available in person in Claremore, Norman, and Shawnee.  Counseling, parenting classes, and mediation services are available by telephone, online, and in person.

Work Ready Oklahoma

Work Ready Oklahoma

Work Ready is a resource available to those in Oklahoma County that prepares Oklahomans for jobs that allow them to be in control of their future. This organizations provides training that brings hope for the future and self-confidence in the ability to find the right job. Eligible candidates must:

  1. Live in Oklahoma County
  2. Be currently underserved or underemployed
  3. Receive public assistance, such as SNAP or TANF

Check out the website to learn more.

Be A Neighbor

Be A Neighbor is a continually updated online resource for state employees to help customers – or “seekers” – find resources. This innovative platform seeks to identify and strengthen collaboration among Oklahoma’s non-profits, faith-based groups, and community organizations across the state’s 77 counties.

  • This platform works as a referral tool for customers that are in need of different types of resources, allowing our customers to search resources available in their county and to make contact at their convenience.
  • We can use this tool to become an advocate and help collect and enter customer information into the platform, allowing us to help customers search for much needed resources and to follow up on cases that are in need.

Advocates enter customer information into the system, which generates an email to the customer that confirms consent for their information to be used by providers to offer resources to the customer. The advocate can enter resources that the customer is currently needing and add additional resources as the need arises. The system automatically removes resource requests once the customer receives the services or items requested. This will allow our advocates to monitor and follow up on cases that need additional support in their journey to obtain resources that their family needs.

To be a Be A Neighbor advocate, you must complete the course on the OKDHS learning management system (BAN). After viewing the training video on LMS, you will request access by emailing *OCSS.ITSecurity. The ITSecurity group will email a Be A Neighbor representative for approval and creation of credentials.

Forge Your Trail

This is a joint program from Oklahoma Human Services Child Support and the University of Oklahoma Center for Public Management. Its aim is to help our customers find a better future for themselves and their families.

The customer gains a coach who walks them through the steps to find and hold a job. Coaches help with paperwork, resumes, setting goals, and more. Coaches encourage customers and celebrate success with them, as well as the following:

  • Work one-on-one with the customer to create a personalized plan
  • Connect customers with resources that will support their journey
  • Schedule appointments at convenient times
  • No costs to the customer!
  • Meetings are private and can be held in-person or by phone. Child Support Services will know that customers are part of this program and are working to meet their obligations!

If customers are interested in having a coach contact them with more information, they will need to email cpmsurvey@ou.edu.

988 Nationwide Mental Health Hotline

Lifeline (988lifeline.org)

Telephone: dial ‘988’

The 988 Suicide & Crisis Lifeline is a national network of local crisis centers that provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, in the United States.  They are committed to improving crisis services and advancing suicide prevention by empowering individuals, advancing professional best practices, and building awareness.

The website offers options for receiving help if you or someone you know are in crisis. This includes a list of providers and professionals, best practices, resources, and more. These resources can be accessed by going to their website, or calling 988 if you are in crisis and needing immediate assistance. The website offers the option of a live chat and offers instructions if the user has hearing impairments.

In addition to all the information and resources for those in crisis, there are also opportunities available to learn more about suicide prevention, and ways everyone can get involved.

211 Oklahoma

211 Oklahoma

Call or text ‘211’

211 is a 24/7 free service available to all Oklahomans across 77 counties operated by two nonprofit organizations: Heartline, Inc. for the western half of our state, and the Community Service Council for the eastern half. Through a direct phone call, live chat, text message, or online search, certified resources specialists connect people who need help to social services in their area that can help. The database is monitored continuously for accuracy, and also serves as a clearinghouse for disaster resources during community emergencies.

To contact these resource specialists, customers can text or call 211. They  can also visit 211 Oklahoma to access the links for live chat and a resource directory.

Grow With Google

Interested in a career in tech?

Oklahoma Department of Human Services is excited to now offer our clients free access to Google Career Certificates through the “Grow with Google” program.

The program, which is self-paced and 100% virtual, provides

training, tools and expertise to fast track an individual into

careers in the following fields:

  • UX Design
  • Data Analytics
  • IT Support
  • Digital Marketing and E-commerce
  • Project management

Two ways to make a client referral:

  1. Make a referral through the Be A Neighbor website
  2. Email Gise@okdhs.org directly

Be sure to include the email address of the client when possible. If the client does not have an existing email address, Emily will help them create a gmail account for free.

Safeline

1-800-522-SAFE

Assistance with safety planning, crisis intervention, emergency shelter, and advocacy to victims of domestic violence, sexual assault, and stalking.

DHS Purple Ribbon Website

Purple Ribbon

Information on domestic abuse in Oklahoma, including dating violence, available resources, and other information.

Palomar – Oklahoma City’s Family Justice Center

A group of service-oriented agencies providing comprehensive, multidisciplinary service to coordinate services to victims of domestic violence, sexual assault, elder abuse, bullying, and human trafficking.

YWCA

Provides help and hope to victims of domestic violence, sexual assault, and stalking in central Oklahoma.

Tulsa Family Safety Center

Provides one location that effectively combines civil, criminal, health, and social services to victims of domestic violence with the goal of reducing unreported domestic violence cases, providing help and resources to victims and children exposed to domestic violence, offering appropriate legal assistance to victims of domestic violence and other resources.

Native Alliance Against Violence

Oklahoma’s tribal domestic violence and sexual assault coalition committed to increasing awareness about domestic violence, sexual assault, dating violence, stalking, and sex trafficking, and providing technical assistance to coalition members and tribal communities to enhance access to services to victims of domestic and sexual violence.

Cardinal Point – Canadian County’s Family Justice Center

Cardinal Point brings together services into one central location, improving collaboration and coordination, in an effort to remove the challenges survivors face when they would otherwise have to travel from location to location to access these services.

Hotlines:

24 Hr Domestic Violence Hotline

405-917-9922

24 Hr Sexual Assault Hotline

405-943-7273

24 Hr State Safeline

800-522-7233

24 Hr Child Abuse and Neglect Hotline

800-522-3511

24 Hr Latino Hotline La Luz

405-812-0762

StrongHearts Native Helpline

1-844-7NATIVE

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