General Reference  Problem Solving

The Bright Ideas program gives CSS Staff a voice to offer suggestions of opportunity for all improvements – OSIS and other systems improvements, as well as ideas regarding budget savings and program efficiency.

The Bright Ideas program gives CSS Staff a voice to offer suggestions of opportunity for all improvements – OSIS and other systems improvements, as well as ideas regarding budget savings and program efficiency.

Brief guide on how to create a PIT, roles of members, creating a team charter, roles and responsibilities, and more

The Bright Ideas program gives CSS Staff a voice to offer suggestions of opportunity for all improvements – OSIS and other systems improvements, as well as ideas regarding budget savings and program efficiency.

If you need a printer, this article shows you how to print to any County office.

How to scan or photograph documents using your phone and sending documents to CSS

The “annotation” and “format” tools in the tool bar allows you to make redactions and annotations.

Detailed listing of Bright Ideas implemented January through June 2020

How to navigate through the Document Image Retriever to access OAH folders, ESC documents, and the AOP database.

How to add annotations to your draft document (e.g. OAH order) using ApplicationXtender Web Access.NET in OAH Workflow and OAH polling.

What to do when you have a CP who was placed in non-cooperation status for not pinning the card prior to the COVID19 change for non-cooperation, the case was set to close but those CP’s have been placed back in cooperation status and now we have money on UNDL.

How to set up for Multiple Monitors

If you find yourself locked out of your DHS network account and cannot log on, here is the way to fix it without having to call OMES helpdesk.

Instructions for Teleworking with a Personal Computer

Detailed listing of Bright Ideas implemented January through March 2020

Step-by-step guide on how to opt out of Yammer.

Detailed listing of Bright Ideas that were implemented October – December 2019

Want a hands-free phone? See these instructions for using Mitel phones with your existing headset.

The “ACs” folder contains individual folders where ACs and other documents can be saved. This article shows you how to map your computer to the drive where this folder lives.

This short How-To article shows you the steps in mapping the State Office P: drive from your computer.

Learn how to use the Office of Administrative Hearings Workflow System, from signing to redirecting or reassigning documents.

Learn how to use the Office of Administrative Hearings Workflow System, from populating fields and adding signatures, to scheduling hearings.

Learn how to scan documents, access them on the document server, and remove them when you are finished. Includes a downloadable version of the article.

Steps to save a link to the Office of Administrative Hearings (OAH) eFile Polling Folder where you can access it from your desktop or File Explorer program.

Learn how to use the Reflection program interface with OSIS. This article includes downloadable information sheets.

The Bright Ideas program is the direct link to the state office for suggestions from the field

The simple 8 question problem co-worker quiz

This article lists seven positive customer service habits

Problem-solving is a tool, skill, and a process. Child Support Services has special groups dedicated to solving problems with this process.