The Child Support Employer Services Center (ESC) was created to be a single point of contact between employers and Child Support Services. They can contact employers regarding Income Withholding Orders (IWOs)/e-IWOs and payments.
This contact can happen when:
- Employers were previously making payments, but it has been at least 30 days since the last payment and no information has been received from the employer showing the NCP has terminated,
OR
- The IWO/e-IWO was sent 45 or more days prior and there has been no response or payments from the employer.
If ESC cannot reach the employer or the employer does not cooperate with the request, ESC will generate an Employer Compliance Letter (ECL1) and send it to the employer.
Please reach out to ESC first before generating an ECL1 to an employer, as this should only be sent when certain criteria on cases are met.
Please allow 30 days for the employer to respond to the ECL1. In the event the employer continues to not respond, your office may want to review to see if the next step is for your office to send the ECL2.
If you are ever unsure what can be done regarding employer compliance, please reach out to ESC at OCSS.ESCMgmt@okdhs.org and they will be happy to assist or provide you with more information.
The list below outlines the criteria for contacting the ESC. Please ensure the case meets these criteria before emailing them.
Ask yourself:
- Was the correct IWO/e-IWO sent and has it been 45 days since the employer received it?
- Was an ECL1 already sent? This can be found in the case logs, DOCL/NL, or APEDI. If it was sent at least 30 days prior, please review the case to see if sending an ECL2 is the next step for your case.
- Has it been 30 days since CSS received the last payment from the employer? This can be found on CFRN or CFRRX.
- Does the required amount on the IWO match on CSPAYI? If the CP is reporting that they are not receiving the correct amount, please check CSPAYI to see if the amount being received from the employer matches the most current IWO/e-IWO the employer received last from CSS. If the amount on CSPAYI does not match the current IWO/e-IWO on file with the employer, please generate an Amended IWO/e-IWO to the employer to get the amount corrected.
For more information, see the CSQuest article Employers & IWOs.