Learning Opportunities and Upcoming Events

Child Support Academy Week 2
(9 to 12 every day)

This is the 2nd week of Academy and is held for 3 hours per day. It is a continuation of the overview of child support policies and processes for new workers

Understanding Our Customers
(9:00 a.m. to 12:00 p.m.)

This is an immersive experience of what it is to live in poverty and have limited access to resources. This class covers theories about poverty and real world experiences of people who are stereotyped as poor.

Fireside Chat
(1:30 p.m. to 2:30 p.m.)

Fireside Chat is an event featuring various topics. The focus of this Fireside Chat is on the OTC process including injured spouse claims, the hearing process, federal offsets, and more.

Review and Adjust
(9:00 a.m. to 12:00 p.m.)

This class covers how to analyze individual cases for right sizing and modifying support orders, identifying cases that need modification for current support and/or medical support; collecting and categorizing modification data located in OSIS, DRA compliance using the RAMENU, CMOD and WebFocus, how modifications effect Performance Measures, and how to properly update the OBLRV screen.

Recording and Managing Overpayments
(9:00 a.m. to 12:00 p.m.)

This course discusses what types of overpayments there are and parts of overpayment recovery, as well as how to read overpayment obligations. OSIS process of building an overpayment, and how to navigate through OSIS overpayment screens including how to use them will be covered. Review of the overpayment recovery process will also be discussed.

Paternity & Establishment Part 1
(9:00 a.m. to 11:30 a.m.)

This course discusses what types of overpayments there are and parts of overpayment recovery, as well as how to read overpayment obligations. OSIS process of building an overpayment, and how to navigate through OSIS overpayment screens including how to use them will be covered. Review of the overpayment recovery process will also be discussed.

Paternity & Establishment Part 2
(1:00 p.m. to 3:00 p.m.)

This first part of Paternity and Establishment covers the Uniform Parentage Act, Parentage Questionaire (204), and Noncooperation.

Paternity & Establishment Part 3
(9:00 a.m. to 11:00 a.m.)

The third part of Paternity and Establishment covers child support right sizing, multiple alleged fathers, and multi-cases.

Paternity & Establishment Part 4 (1:00 p.m. to 3:00 p.m.)
(1:00 p.m. to 3:00 p.m.)

The 4th and final session of Paternity and Establishment’s topics include True North and how to find information about meeting the True North goals, and Paternity Pre-Audit.

Paternity & Establishment Part 2 Extra Session
(9:00 a.m. to 12:00 p.m.)

This is a follow-up question review of the Paternity & Establishment Part 2 Pre-Session work for people who enrolled and attended Paternity & Establishment Part 2.

Managing Undistributed Payments (UNDL)
(9:00 a.m. to 11:00 a.m.)

This is a basic class and is needed to access the UNDL screens. The session reviews the analysis of undistributed payments, including a discussion of reasons for undistributed payments and how to resolve payments.

Juvenile
(9:00 a.m. to 12:00 p.m.)

This is a basic class and is needed to access the UNDL screens. The session reviews the analysis of undistributed payments, including a discussion of reasons for undistributed payments and how to resolve payments.

Case Closure Part 1
(9:00 a.m. to 12:00 p.m.)

This topics are discussed on both days in an integration of the concepts: training reviews case information to know appropriate closure codes, demonstrates correct procedures to close a case and when not to close a case, and discusses updating the Auto Bypass Indicator.

Case Closure Part 2
(9:00 a.m. to 12:00 p.m.)

Part 2 is a continuation of topics discussed in Part 1 including reviews case information to know appropriate closure codes, demonstrates correct procedures to close a case and when not to close a case, and discusses updating the Auto Bypass Indicator.

Supervisory Leadership Institute

SLI is a two (2) day supervisory training that includes comments from the Director and issues relevant to SLI members, as determined by the committee with input from the entire SLI membership. SLI consists of supervisors and managers and/or their designee from any CSS office or center. SLI meets at least three times per year or as required to meet the needs of the program. Varied topics.

Enforcement Basics 2
(1:00 p.m. to 3:00 p.m.)

This second of a three part basic class will cover required legal pleadings, Administrative or District Court, and ANOL License Hunting/Fishing Report.

Administrative Assistants Quarterly Meeting
(1:00 p.m. to 3:00 p.m.)

This is an opportunity to learn helpful tips about work and life. Topics vary.

Enforcement Basics 3
(1:00 p.m. to 3:00 p.m.)

This third of a three part basic class will cover Service of Process and types of service, Performance Measures, automated and manual processes, and withholding and intercepts.

Attorney Training

Child Support Academy Week 1 (Zoom)
(9:00 a.m. to 12:00 p.m.)

This 10-day event, held for 3 hours per day, is an overview of child support policies and processes for new workers.

CS Quest Summit
(1:00 p.m. to 4:00 p.m.)

This is a first-ever-meeting-of-minds on CS Quest that includes discussions of ideas to improve CS Quest, problems, and similar topics.

Core Certification Assessment

• Communications – 9:00 a.m. to 11:30 a.m.
• Case Fundamentals – 1:30 p.m. to 3:30 p.m.

Core Certification Assessment

• Medical – 9:00 a.m. to 11:30 a.m.
• Ethics – 1:30 p.m. to 3:30 p.m.

Child Support Academy Week 2 (Zoom)
(9:00 a.m. to 12:00 p.m.)

This is the 2nd week of Academy and is held for 3 hours per day. It is a continuation of the overview of child support policies and processes for new workers

Functional Certification/Recertification Assessment

• Enforcement – 9:00 a.m. to 12:00 p.m.
• Finance – 9:00 a.m. to 12:00 p.m.
• Recertification: 1:00 p.m. to 4:00 p.m.

Functional Certification Assessment

• Intergovernmental – 9:00 a.m. to 12:00 p.m.
• Establishment – 1:00 p.m. to 4:00 p.m.

Medical
(9:00 a.m. to 12:00 p.m. both days)

This 2-day class is comprehensive and covers medical support basics, fixed medical, cash medical, MEO, OHCA research, OSIS policy screens, and more.

Office Managers and Managing Attorneys (OM/MA) (Zoom)

This is a learning event to enhance supervisory coordination between Managing Attorneys and Office Managers through training and shared experience.

Guidelines Part 1*
(9:00 a.m. to 12:00 p.m.)

Guidelines Part 1 is an overview of Guidelines, OSIS screens and the Excel version.
*Must be enrolled in and attend Part 1 to attend Parts 2 and 3.

Guidelines Part 2*
(1:30 p.m. to 2:30 p.m.)

Part 2 of Guidelines involves going over several scenarios and calculating guidelines based on the case information.
*Must be enrolled in and attend Part 1 to attend Part 2.

Core Certification Assessment

• Ethics – 9:00 a.m. to 11:30 a.m.
• Medical – 1:30 p.m. to 3:30 p.m.

PNDL (Pended Receipts and EBS)
9:00 a.m. to 11:00 a.m.

This Class will review the pended receipts screens and the EBS screens. We will review how to read/interpret the screens as well as work our Pended worklists. This class is intended for Finance Specialists who will need access to work PND and is a great basic course for new employees.

Guidelines Part 3*
(9:00 a.m. to 10:00 a.m.)

This Part 3 is a trouble-shooting, question and answer session. Attendees are encouraged to send questions or guidelines issues, if possible, for discussion and resolution.
*Must be enrolled in and attend Part 1 to attend Part 3

Core Certification Assessment

• Case Fundamentals – 9:00 a.m. to 11:30 a.m.
• Communications – 1:30 p.m. to 3:30 p.m

Outgoing Intergovernmental
(9:00 a.m. to 12:00 p.m. both days)

This is an intermediate level class that builds on the information in the Intergovernmental Basics class. Focus is on how to process Outgoing Intergovernmental Referrals, OSIS screens, documents associated with Outgoing Intergovernmental cases as well as OSIS and non-OSIS Tribal Programs. Duties for the initiating and responding agencies and Central Registry will also be covered. At the end of this class, participants will understand the outgoing intergovernmental referrals process, how to locate and complete OSIS screens, and the documents necessary for outgoing intergovernmental cases.

Family Violence
(1:00 p.m. to 4:00 p.m.)

This course covers how to recognize family violence, how to respond to family violence when identified, ways to refer customers to resources, approaches to working child support cases with family violence, OK VINE (Oklahoma’s Criminal Tracking and Victim Notification System) and how to update the Family Violence Indicator (FVI) and Address of Record (AOR) in OSIS.

Annual Notice
(1:00 p.m. to 3:00 p.m.)

This Session will review the legal authorities of the Annual Notice and its function. The criteria and triggers for the Annual Notice. OSIS screens associated with this process and ALC document generation.

Notice of Intent to Revoke (NOIR)
(1:00 p.m. to 3:00 p.m.)

Covers the License Revocation (NOIR) processes, including OSIS system’s ability to identify NCPs eligible for license suspension and the automated document distribution.

Contempt
(9:00 a.m. to 12:00 p.m.)

This is a review of the legal authorities and function of the contempt process. Also provides training in the screening process, court proceedings, judgment, sentencing, and the appeal process.

Finance for Finance Part 1
(9:00 a.m. to 12:00 p.m.)

This is a basic overview of the wonderful world of Finance. This class is for Finance workers with Finance access and is offered in two parts. Part 1 covers building obligations including codes and dates.

Finance for Finance Part 2
(9:00 a.m. to 12:00 p.m.)

A basic overview of the wonderful world of Finance. This class is for Finance workers with Finance access and is offered in two parts. Part 2 covers adjustment screens including CFAR, CFAD, CFAJ, and INTADJ (INTQ)

Intergovernmental Tools – PORTAL
(9:00 a.m. to 11:00 a.m.)

Discussion and demonstration of using the Child Support Portal.

CSS Academy Week 1
(9:00 a.m. to 12:00 p.m. each day)

This 10-day event, held for 3 hours per day, is an overview of child support policies and processes for new workers.

Core Certification Assessment

• Communications – 9:00 a.m. to 11:30 a.m.
• Case Fundamentals – 1:30 p.m. to 3:30 p.m.

Core Certification Assessment

• Medical – 9:00 a.m. to 11:30 a.m.
• Ethics – 1:30 p.m. to 3:30 p.m.

Child Support Academy Week 2
(9 to 12 every day)

This is the 2nd week of Academy and is held for 3 hours per day. It is a continuation of the overview of child support policies and processes for new workers.