Learning Opportunities and Upcoming Events

Enrollment open for Core Certification Assessment to be held on November 3^rd and 5^th.

Enrollment Open (CSS LMS)

Use the 2026 Certification Study Guide. The November 3^rd and 5^th assessment schedule is as follows:

November 3^rd

• Medical – 9:00 a.m. to 11 a.m.
• Ethics – 1:30 p.m. to 3:30 p.m.

November 5^th

• Communications – 9:00 a.m. to 11:00 a.m.
• Case Fundamentals – 1:30 p.m. to 3:30 p.m.

Order Up! Negotiations Training
(9:00 a.m. to 10:30 a.m.) (MS Teams)

Presented by Duncan Marshall, Mediation Programs Manager discussing negotiation tools for child support specialists.

OnBase Boost
(1:00 p.m. to 2:00 p.m.) (MS Teams)

Get OnBase help, tips and tricks, and upcoming OnBase features.

Paternity & Establishment: Uniform Parentage Act (UPA)

This presentation covers UPA types of fathers, forms used with the UPA, and disestablishment of paternity or parentage.

Admin Quarterly Training
(1:00 p.m. to 4:00 p.m.) (MS Teams)

This quarterly meeting is an opportunity to learn, network, and share knowledge and experience in Child Support Services.

Attorney Training
(9:00 a.m. to 4:00 p.m.) (Oklahoma History Center, Oklahoma City)

Attorney Training provides a forum for discussion on the consensus of legal issues or topics affecting CSS business practices. Attorney Training attendees are CSS attorneys, Admin Law Judges, retired CSS attorneys and judges within DHS. Varied topics.

Core Certification Assessments
(Zoom)

• Medical (9:00 a.m. to 11:00 a.m.)
• Ethics (1:30 p.m. to 3:30 p.m.)

Case Closure Day 1
(9:00 a.m. to 12:00 p.m.) (MS Teams)

This training covers federal closure criteria, OSIS programming processes for automatic and manually initiated closure, what to do when closure is not appropriate, and which codes result in non IV-D cases.

Case Closure Day 2
(9:00 a.m. to 12:00 p.m.) (MS Teams)

Today’s class takes up where we left off the day before, continuing with OSIS, codes, and what to do.

Core Certification Assessments
(Zoom)

• Communications (9:00 a.m. to 11:00 a.m.)
• Case Fundamentals (1:30 p.m. to 3:30 p.m.)

Contempt
(9:00 a.m. to 12:00 p.m.) (MS Teams)

This is a review of the legal authorities and function of the contempt process. Also provides training in the screening process, court proceedings, judgment, sentencing, and the appeal process.

DV Microlearning Session
(2:00 p.m. to 3:00 p.m.) (MS Teams)

This quarter’s session is on Recognize, Respond, & Refer. Everyday interactions can support safer, more responsive, and hope centered services. In this Microlearning Session, CSS staff will learn to recognize signs of domestic violence, and understand how customer safety and access to services may be affected by abuse. Attendees will learn the appropriate protections and resources that are available for these situations.

P&E Research, Documents, & Prior Support
(9:00 a.m. to 11:00 a.m.) (MS Teams)

This class covers researching paternity and establishment cases to establish legal paternity and child support, documents used in working these cases, and what to do about support for a prior period, including how to calculate it.

Know and Go – Noncooperation
(1:00 p.m. to 2:00 p.m.) (MS Teams)

Know and Go is a microlearning experience on specific topics. This offering is a special presentation about noncooperation.

Supervisory Leadership Institute
(9:00 a.m. to 12:00 p.m. both days) (MS Teams)
Day 1 November 12
Day 2 November 13

SLI is a two (2) day supervisory training that includes comments from the Director and issues relevant to SLI members, as determined by the committee with input from the entire SLI membership. SLI consists of supervisors and managers and/or their designee from any CSS office or center. SLI meets at least three times per year or as required to meet the needs of the program. Varied topics.

Intergovernmental – Portal
(9:00 a.m. to 12:00 p.m.) (MS Team)

Discussion and demonstration of using the Child Support Portal.

Quarterly Hope Huddle
(2:00 p.m. to 3:30 p.m.) (MS Teams)

The topic for this Quarterly Hope Huddle is Hope in Hard Seasons.

OnBase Boost
(10:00 a.m. to 11:00 a.m.) (MS Teams)

Get OnBase help, tips and tricks, and upcoming OnBase features.

Finance for Finance
(9:00 a.m. to 12:00 p.m.) (MS Teams)

This is a basic/ beginner overview of the wonderful world of Finance. This class is for Finance workers with Finance access.

CSS Academy Week 1
(9:00 a.m. to 12:00 p.m. each day) (MS Teams)

This 10-day event held for 3 hours per day is an overview of child support policies and processes for new workers

CSS Academy Week 1
(9:00 a.m. to 12:00 p.m. each day) (MS Teams)

This 10-day event held for 3 hours per day is an overview of child support policies and processes for new workers

Functional Certification Assessments
(Zoom)

• Enforcement (9:00 a.m. to 12:00 a.m.)
• Finance (1:00 p.m. to 4:00 p.m.)

Functional Certification Assessments
(Zoom)

• Establishment (9:00 a.m. to 12:00 a.m.)
• Intergovernmental (1:00 p.m. to 4:00 p.m.)

Recertification Assessment
(1:00 p.m. to 4:00 p.m.) (Zoom)

Legal Leadership Institute (LLI)

(9:00 a.m. to 1:45 p.m.) (MS Teams)
LLI provides a forum for CSS Attorneys to discuss and form consensus on legal issues affecting CSS business practices. LLI assists CSS attorneys in addressing ethical issues and in defining their roles in the CSS Program. LLI consists of CSS attorneys from the District Attorney, Contracts, and Oklahoma Human Services District and State Offices. Varied topics.

CSS Academy Week 2
(9:00 a.m. to 12:00 p.m. each day) (MS Teams)

This is the 2nd week of Academy, and is held for 3 hours per day. It is a continuation of the overview of child support policies and processes for new workers.

Right Sizing/Multi-Mods
(9:00 a.m. to 12:00 p.m.) (MS Teams)

Discussion of cases on an individual bases for right-sizing a child support amount. How to Identify cases that need a modification for current support. Includes information on how to collect and categorize data for right-sizing. Discusses when a multi-modification (Multi-mod) should be done, which office will do it, and responsibilities for the office doing the Multi-mod.

OnBase Boost
(1:00 p.m. to 2:00 p.m.) (MS Teams)

Get OnBase help, tips and tricks, and upcoming OnBase features.

Domestic Violence Specialized Training
(1:00 p.m. to 4:00 p.m.) (MS Teams)

This course will enhance your knowledge and strengthen your skills in handling child support cases involving domestic violence. A comprehensive overview of key topics, including Domestic Violence 101, the Family Violence Indicator (“D” Indicator), Address of Record protections, Good Cause determinations, and best practices for responding to customers experiencing domestic violence. Participants will also explore available resources to support survivors and ensure a trauma-informed approach to case management. Whether you are new to this area or looking to refine your skills, this training will equip you with the essential tools to navigate these complex cases effectively

P & E Intergovernmental and Multiple Alleged Fathers
(9:00 a.m. to 11:00 a.m.) (MS Teams)

This class covers frequently asked questions about intergovernmental paternity and establishment, and what to do when there are multiple alleged fathers.

Administrative Assistants Quarterly Training
(1:00 p.m. to 4:00 p.m.) (MS Teams)

This training experience is an opportunity to learn and network.

CS Quest Question Writing Summit
(9:00 a.m. to 3:00 p.m. each day) (MS Teams)

By invitation only. A two-day event to reviewing certification questions and writing new ones.

Annual Notice Policy & Procedures
(9:00 a.m. to 10:00 a.m.) (MS Teams)

This Session reviews the legal authorities criteria and triggers for the Annual Notice and OSIS screens.

Annual Notice: Document Review
(9:00 a.m. to 10:00 a.m.)

This Session is a review of the process of annual notice and ALC document review.

Domestic Violence Microlearning Session
(2:00 p.m. to 3:00 p.m.)

This is an opportunity to learn more about domestic violence/family violence. Topics vary.

Finance for Finance
(9:00 a.m. to 12:00 p.m.) (MS Teams)

This is a basic/ beginner overview of the wonderful world of Finance. This class is for Finance workers with Finance access.

CSS Academy Week 1
(9:00 a.m. to 12:00 p.m. each day Week 1) (MS Teams)

This 8-day event held for 3 hours per day on MS Teams the first week and 3 days in person the second week is an overview of child support policies and processes for new workers

CSS Academy In-Person
(10:00 a.m. to 4:00 Monday, 9:00 a.m. to 4:00 p.m. Tuesday & Wednesday) (OKDHS Training Center, Norman)

This is an opportunity to meet the PFRs and others face-to-face, practice practical skills, and learn more about Child Support.

Pre-Audit and Performance Measures
(9:00 a.m. to 11:00 a.m.) (MS Teams)

This course covers pre-audit and the associated report(s) and performance measures and the effect they have on Oklahoma Child Support.

Enforcement Basics – Automated Enforcement Day 1
(9:00 a.m. to 10:00 a.m.) (MS Teams)

This is one of 4 classes that cover basic enforcement actions. This session covers automated and combination processes, OSIS screens, and ALC documents. Day 1 covers actions such as Income Withholding Order, Credit Bureau Referrals, and Tax intercepts.

Enforcement Basics – Automated Enforcement Day 2
(9:00 a.m. to 10:00 a.m.) (MS Teams)

This is one of 4 classes that cover basic enforcement actions. This session covers automated and combination processes, OSIS screens, and ALC documents. Day 1 covers actions such as Passport Denials, Personal Injury, and FIDM.

Finance Research
(9:00 a.m. to 12:00 p.m.) (MS Teams)

This session covers how to use the Foster Care Inquiry Tool, conducting TANF research, and using eKIDS and iCE.

Enforcement Basics – Manual Enforcement Day 1
(9:00 a.m. to 10 a.m.) (MS Teams)

This is one of 4 classes that cover basic enforcement actions. This session covers required legal pleadings, OSIS screens, and criteria for Modification and Annual Notice.

Review and Adjust Microsession 1
(9:00 a.m. to 10:00 a.m.) (MS Teams)

This class covers how to analyze individual cases for right sizing and modifying support orders,  and how modifications effect Performance Measures

Enforcement Basics – Manual Enforcement Day 2
(9:00 a.m. to 10:00 a.m.) (MS Teams)

This is one of 4 classes that cover basic enforcement actions. This session covers required legal pleadings, OSIS screens, and criteria for NOIR and Contempt.

Case Closure Day 1
(9:00 a.m. to 12:00 p.m.) (MS Teams)

This training covers federal closure criteria, OSIS programming processes for automatic and manually initiated closure, what to do when closure is not appropriate, and which codes result in non IV-D cases.

Case Closure Day 2
(9:00 a.m. to 12:00 p.m.) (MS Teams)

This second day is a continuation of Day 1, beginning where the course left off the day before and covering your questions.

Review and Adjust Microsession 2
(9:00 a.m. to 10:00 a.m.) (MS Teams)

This microsession identifies cases that need modification for current support and/or medical support.

Review and Adjust Microsession 3
(9:00 a.m. to 10:00 a.m.) (MS Teams)

This session illustrates collecting and categorizing modification data located in OSIS, DRA compliance using the RAMENU, CMOD and WebFocus, , and how to properly update the OBLRV screen.

Managing Child Support Undistributed Payments
(9:00 a.m. to 10:00 a.m.) (MS Teams)

This is a basic class and is needed to access the UNDL screens. The session reviews the analysis of undistributed payments, including a discussion of reasons for undistributed payments and how to resolve payments.

Juvenile 101
(9:30 a.m. to 10:30  a.m.) (MS Teams)

Juvenile 101 introduces child support specialists to what Juvenile cases are and the difference in the 2 types

FIDM Policy & Procedure
(1:00 p.m. to 2:00 p.m.) (MS Teams)

This course covers how to process automated and manual FIDMs, how to proceed with FIDM disputes, and the ins and outs of the OSIS analyzer

FIDM Documents Review
(9:00 a.m. to 10:00 a.m.) (MS Teams)

FIDM Document Review: Focused session to review key documents, clarify important points, and identify any questions. Participants will have time to discuss the materials, share perspectives, and make sure they understand the information before moving forward.

Supervisory Leadership Institute
(9:00 a.m. to 12:00 p.m. both days)

Juvenile 201
(9:30 a.m. to 10:30 a.m.) (MS Teams)

Juvenile 101 introduces child support specialists to what Juvenile cases are and the difference in the 2 types

Genetic Testing
(9:00 a.m. to 10:00 a.m.) (MS Teams)

Genetic Testing for Paternity and Establishment will discuss the process of using IdentiLink to make an appointment, and how to instruct customers for self-collecting. Also discussed will be who, what, when, where, and why these procedures exist and dealing with issues as they arise.

Juvenile 301
(9:30 a.m. to 10:30 a.m.) (MS Teams)

Juvenile 301 discusses how to use OSIS, PS2, and research tools for juvenile cases.

Admin Quarterly Training
(1:00 p.m. to 4:00 p.m.) (MS Teams)

This quarterly meeting is an opportunity to learn, network, and share knowledge and experience in Child Support Services.

Guidelines Microsession 1
(9:00 a.m. to 10:00 a.m.) (MS Teams)

This microsession is an introduction to Guidelines, including legal authorities.