Learning Opportunities and Upcoming Events

Domestic Violence
(1:00 p.m. to 4:00 p.m.) (MS Teams)

This course will enhance your knowledge and strengthen your skills in handling child support cases involving domestic violence. A comprehensive overview of key topics, including Domestic Violence 101, the Family Violence Indicator (“D” Indicator), Address of Record protections, Good Cause determinations, and best practices for responding to customers experiencing domestic violence. Participants will also explore available resources to support survivors and ensure a trauma-informed approach to case management. Whether you are new to this area or looking to refine your skills, this training will equip you with the essential tools to navigate these complex cases effectively.

Outgoing Intergovernmental
(9:00 a.m. to 12:00 p.m. both days) (MS Teams)

This is an intermediate level class that builds on the information in the Intergovernmental Basics class. Focus is on how to process Outgoing Intergovernmental Referrals, OSIS screens, documents associated with Outgoing Intergovernmental cases as well as OSIS and non-OSIS Tribal Programs. Duties for the initiating and responding agencies and Central Registry will also be covered. At the end of this class, participants will understand the outgoing intergovernmental referrals process, how to locate and complete OSIS screens, and the documents necessary for outgoing intergovernmental cases.

P & E UPA (Uniform Parentage Act)
(9:00 a.m. to 11:00 a.m.) (MS Teams)

This class covers the types of fathers under the UPA; paternity, establishment and disestablishment procedures, as well as the forms used, and various activities. This class is suitable for beginners or experienced case workers who need a refresher.

NOIR (Notice of Intent to Revoke)
(9:00 a.m. to 11:00 a.m.) (MS Teams)

This class covers the License Revocation (NOIR) processes, including OSIS system’s ability to identify NCPs eligible for license suspension and the automated document distribution.

Administrative Quarterly Meeting
(1:00 p.m. to 4:00 p.m.) (MS Teams)

This quarterly meeting is an opportunity to learn, network, and share knowledge and experience in Child Support Services.

Attorney Training
(9:00 a.m. to 4:00 p.m.) (10800 North 137^th East Avenue, Owasso, OK 73055)

Attorney Training provides a forum for discussion on the consensus of legal issues or topics affecting CSS business practices. Attorney Training attendees are CSS attorneys, Admin Law Judges, retired CSS attorneys and judges within DHS. Varied topics.

OnBase Boost
(10:00 a.m. to 11:00 a.m.)  (MS Teams)

Get OnBase help, tips and tricks, and upcoming OnBase features.

Contempt
(9:00 a.m. to 11:00 a.m.) (MS Teams)

This is a review of the legal authorities and function of the contempt process. Also provides training in the screening process, court proceedings, judgment, sentencing, and the appeal process.

Do you know how to keep customer information safe? Everything you want to know about protecting information
(9:00 a.m. to 12:00 p.m.) (MS Teams)

Keeping customer’s personal and tax information safe is one of Child Supports duties. In this class learn what to do to keep information safe, what to do if a mistake happens, penalties for intentionally revealing vulnerable information, and ways this information can be compromised.

Core Certification Assessment (Zoom)

• Medical (9:00 a.m. to 11:00 a.m.)
• Ethics (1:30 p.m. to 3:30 p.m.)

Domestic Violence Microlearning Session
(2:00 p.m. to 3:00 p.m.) (MS Teams)

This session focuses on the Family Violence Indicator (FVI) in OSIS.

P & E research, Documents, and Prior support
(9:00 a.m. to 11:00 a.m.)  (MS Teams)

This class covers researching paternity and establishment cases to establish legal paternity and child support, documents used in working these cases, and what to do about support for a prior period, including how to calculate it.

Intergovernmental, Portal
(9:00 a.m. to 12:00 p.m.)  (MS Teams)

Discussion and demonstration of using the Child Support Portal.

Core Certification Assessment (Zoom)

• Communications (9:00 a.m. to 11:00 a.m.)
• Case Fundamentals (1:30 p.m. to 3:30 p.m.)

CS Academy Week 1
(9:00 a.m. to 12:00 p.m. daily)  (MS Teams)

This 10 day event held for 3 hours per day is an overview of child support policies and processes for new workers.

CSS Academy Week 2
(9:00 a.m. to 12:00 p.m. daily)  (MS Teams)

This is the 2nd week of Academy, and is held for 3 hours per day. It is a continuation of the overview of child support policies and processes for new workers.

OnBase Boost
(1:00 p.m. to 2:00 p.m.) (MS Teams)

Get OnBase help, tips and tricks, and upcoming OnBase features.

Quarterly Hope Huddle
(2:00 p.m. – 3:30 p.m.)  (MS Teams)

How the science of hope can enrich your life and work every day. Sessions offer an opportunity to connect, share ideas, and increase your level of hope.

Recording and Managing Child Support Overpayments
(9:00 a.m. to 12:00 p.m.) (MS Teams)

This course discusses what types of overpayments there are and parts of overpayment recovery, as well as how to read overpayment obligations. OSIS process of building an overpayment, and how to navigate through OSIS overpayment screens including how to use them will be covered. Review of the overpayment recovery process will also be discussed.

Medical
(9:00 a.m. to 12:00 p.m. both days) (MS Teams)

** Must attend both days to get credit on LMS **
This 2-day class is comprehensive and covers medical support basics, fixed medical, cash medical, MEO, OHCA research, OSIS policy screens, and more.

Functional Certification Assessment (Zoom)

• Enforcement (9:00 a.m. to 12:00 p.m.)
• Finance (1:00 p.m. to 4:00 p.m.)

Managing Child Support Undistributed Payments (UNDL)
(9:00 a.m. to 12:00 p.m.) (MS Teams)

This is a basic class and is needed to access the UNDL screens. The session reviews the analysis of undistributed payments, including a discussion of reasons for undistributed payments and how to resolve payments.

Functional Certification Assessment (Zoom)

• Establishment (9:00 a.m. to 12:00 p.m.)
• Intergovernmental (1:00 p.m. to 4:00 p.m.)

Recertification Assessment
(9:00 a.m. to 12:00 p.m.) (Zoom)

Right sizing / Multi-Mods
(9:00 a.m. to 12:00 p.m.) (MS Teams)

Discussion of cases on an individual bases for right-sizing a child support amount. How to Identify cases that need a modification for current support. Includes information on how to collect and categorize data for right-sizing. Discusses when a multi-modification (Multi-mod) should be done, which office will do it, and responsibilities for the office doing the Multi-mod.

Administrative Professional Summit
(9:00 a.m. to 4:00 p.m. both days) (Norman training Center)

This training experience is an opportunity to learn and network.

P&E Intergovernmental and Multiple Alleged Fathers
(9:00 a.m. to 11:00 a.m.) (MS Teams)

This class covers frequently asked questions about intergovernmental paternity and establishment, and what to do when there are multiple alleged fathers.

OnBase Boost
(1:00 p.m. to 2:00 p.m.) (MS Teams)

Get OnBase help, tips and tricks, and upcoming OnBase features.

Core Certification Assessment

• Case Fundamentals (9:00 a.m. to 11:00 a.m.)
• Communications (1:30 p.m. to 3:30 p.m.)

Supervisor Leadership Institute (SLI)
(9:00 a.m. to 4:00 p.m. both days) (In Person)

SLI is a two (2) day supervisory training that includes comments from the Director and issues relevant to SLI members, as determined by the committee with input from the entire SLI membership. SLI consists of supervisors and managers and/or their designee from any CSS office or center. SLI meets at least three times per year or as required to meet the needs of the program. Varied topics.

Core Certification Assessment

• Ethics (9:00 a.m. to 11:00 a.m.)
• Medical (1:30 p.m. to 3:30 p.m.)

Order Up! Locate
(9:00 a.m. to 11:00 a.m.) (MS Teams)

This is an introductory course describing how to utilize the CSS locate resources, including federal locate regulations and automated and manual search procedures for addresses, employment and NCPs assets. Also covered is how to show verified, unverified and last known responses on OSIS; tracking of locate efforts; the Federal Case Registry (FCR); tools for additional locate activities; and reports or lists that provide identifying or confirming information. Participants will complete the class with tools to assist with their daily work.

Annual Notice
(9:00 a.m. to 11:00 a.m.) (MS Teams)

This Session will review the legal authorities of the Annual Notice and its function. The criteria and triggers for the Annual Notice. OSIS screens associated with this process and ALC document review.

Finance for Finance
(9:00 a.m. to 12:00 a.m.) (MS Teams)

This is a basic/ beginner overview of the wonderful world of Finance. This class is for Finance workers with Finance access and is offered in two parts – you may enroll in one session or both sessions.

OnBase Boost
(10:00 a.m. to 11:00 a.m.) (MS Teams)

Get OnBase help, tips and tricks, and upcoming OnBase features.

CSS Academy Week 1
(9:00 a.m. to 12:00 p.m. each day) (MS Teams)

This 10-day event held for 3 hours per day is an overview of child support policies and processes for new workers

CSS Academy Week 2
(9 a.m. to 12:00 p.m. each day) (MS Teams)

This is the 2^nd week of Academy, and is held for 3 hours per day. It is a continuation of the overview of child support policies and processes for new workers.

Legal Leadership Institute
(9:00 a.m. to 4:00 p.m.) (In Person. Location TBD)

LLI provides a forum for CSS Attorneys to discuss and form consensus on legal issues affecting CSS business practices. LLI assists CSS attorneys in addressing ethical issues and in defining their roles in the CSS Program. LLI consists of CSS attorneys from the District Attorney, Contracts, and Oklahoma Human Services District and State Offices. Varied topics.

Paternity & Establishment PreAudit and Performance Measures
(9:00 a.m. to 12:00 p.m.) (Teams)

This course covers pre-audit and the associated report(s) and performance measures and the effect they have on Oklahoma Child Support.

Recording and Managing Child Support Overpayments (Overpayments)
(9:00 a.m. to 12:00 p.m.) (MS Teams)

This course discusses what types of overpayments there are and parts of overpayment recovery, as well as how to read overpayment obligations. OSIS process of building an overpayment, and how to navigate through OSIS overpayment screens including how to use them will be covered. Review of the overpayment recovery process will also be discussed.

Core Certification Assessments
(Zoom)

• Medical (9:00 a.m. to 11 a.m.)
• Ethics (1:30 p.m. to 3:30 p.m.)

Review and Adjust
(9:00 a.m. to 12:00 p.m.) (MS Teams)

This class covers how to analyze individual cases for right sizing and modifying support orders, identifying cases that need modification for current support and/or medical support; collecting and categorizing modification data located in OSIS, DRA compliance using the RAMENU, CMOD and WebFocus, how modifications effect Performance Measures, and how to properly update the OBLRV screen

Quarterly Hope Huddle
(2:00 p.m. to 3:30 p.m.) (MS Teams)

How the science of hope can enrich your life and work every day. Sessions offer an opportunity to connect, share ideas, and increase your level of hope.

OnBase Boost
(11:00 a.m. to 12:00 p.m.) (MS Teams)

Get OnBase help, tips and tricks, and upcoming OnBase features.

Domestic Violence Microlearning Session
(2:00 p.m. to 3:00 p.m.) (MS Teams)

Topic to be announced.

Core Certification Assessments
(Zoom)

• Communications (9:00 a.m. to 11:00 a.m.)
• Case Fundamentals (1:30 p.m. to 3:30 p.m.)

Enforcement Basics 2
(9:00 a.m. to 11:00 a.m.) (MS Teams)

This second of three part basic class covers getting organized, common OSIS screens, applying modification criteria, service of process, automated and manual remedies and criteria.

Enforcement Basics 3
(9:00 a.m. to 11:00 a.m.) (MS Teams)

This third of a three part basic class covers Service of Process and types of service, Performance Measures, automated and manual processes, and withholding and intercepts.

Functional Certification Assessments
(Zoom)

• Intergovernmental (9:00 a.m. to 12:00 p.m.)
• Establishment (1:00 p.m. to 4:00 p.m.)

Functional Certification Assessments
(Zoom)

• Finance (9:00 a.m. to 12:00 p.m.)
• Enforcement (1:00 p.m. to 4:00 p.m.)

Recertification Assessment
(Zoom)

1:00 p.m. to 4:00 p.m.

Juvenile Court Cases
(9:00 a.m. to 12:00 p.m.) (MS Teams)

This course introduces child support specialists to what Juvenile cases are and the difference in the 2 types. The course will also discuss how to navigate the child support process in juvenile cases in cooperation with Child Welfare, and OSIS, PS2, and research tools for juvenile cases will be presented.

Managing Child Support Undistributed Payments
(9:00 a.m. to 12:00 p.m.) (MS Teams)

This is a basic class and is needed to access the UNDL screens. The session reviews the analysis of undistributed payments, including a discussion of reasons for undistributed payments and how to resolve payments.

Office Manager/Managing Attorney (OMMA)
(9:00 a.m. to 12:00 a.m. both days) (MS Teams)

This is a learning event to enhance supervisory coordination between Managing Attorneys and Office Managers through training, and shared experience.

Paternity & Establishment Genetic Testing
(10:00 a.m. to 11:00 a.m.) (MS Teams)

Genetic Testing for Paternity and Establishment will discuss the process of using IdentiLink to make an appointment, how to instruct customers for self-collecting, and how to update OSIS. Also discussed will be who, what, when, where, and why these procedures exist and dealing with issues as they arise.

Caseworker Summit
(9:00 a.m. to 4:00 p.m. both days) (Training Center in Norman)

This two-day event is an opportunity for Child Support case workers to come together for networking, and learning the latest in case work procedures.

Financial Institution Data Match (FIDM)
(9:00 a.m. to 11:00 a.m.) (MS Teams)

This course covers how to process automated and manual FIDMs, how to proceed with FIDM disputes, and the ins and outs of the OSIS analyzer.

CSS Academy Week 1
(9:00 a.m. to 12:00 p.m. each day) (MS Teams)

This 10-day event held for 3 hours per day is an overview of child support policies and processes for new workers

On Base Boost
(1:00 p.m. to 2:00 p.m.) (MS Teams)

Get OnBase help, tips and tricks, and upcoming OnBase features.

Admin Quarterly Training
(1:00 p.m. to 4:00 p.m.) (MS Teams)

This quarterly meeting is an opportunity to learn, network, and share knowledge and experience in Child Support Services.

CSS Academy Week 2
(9:00 a.m. to 12:00 p.m. each day) (MS Teams)

This is the 2^nd week of Academy, and is held for 3 hours per day. It is a continuation of the overview of child support policies and processes for new workers.