Learning Opportunities and Upcoming Events

Core Certification Assessments Enrollment

Participants eligible to take Core assessments:

• Must submit a CSS Certification Program Application
• Be in the Child Support Specialist Classification *
• Must have one year of Child Support service experience

Participants are allowed to take one or more assessment during this two day offering. To enroll in multiple assessments please contact the Help Desk at help@oucpm.org.

The Core area assessments are:

November 2 – Ethics and Medical
October 14 – Communications and Case Fundamentals

To prepare use the 2021 Study Guide

If you have any questions please contact the Core Certification Program Manager.

*If you are not in the Child Support Specialist classification, but wish to take Core Assessments please send a request for more information to the Core Certification Program Manager or CSS.CertFormsRequest@okdhs.org.

Family Violence (Zoom)
(1:00 p.m. to 4:00 p.m.)

This course covers how to recognize family violence, how to respond to family violence when identified, ways to refer customers to resources, approaches to working child support cases with family violence, OK VINE (Oklahoma’s Criminal Tracking and Victim Notification System) and how to update the Family Violence Indicator (FVI) and Address of Record (AOR) in OSIS.

Enforcement Basics, Part 2
(1:00 p.m. to 3:00 p.m.)

This second of a three part basic class will cover case review, legal pleading criteria, and required legal pleadings (Administrative and District Court).

Victims Compensation
(10:00 a.m. to 11:00 a.m.)

Oklahoma Crime Victims Compensation may be available for you or someone you love has been the victim of violent crime in Oklahoma. This information can be helpful to office management in assisting staff, who may be victims of a violent crime. Also discussed will be the intersection of child support and paid out victims compensation claims.

Caseworker Summit (Zoom)
(9:00 a.m. to 12:00 p.m. both days)

This two day virtual training event is an opportunity for Child Support Specialist to come together to network and learn new skills.

Enforcement Basics 3
(1:00 p.m. to 3:00 p.m.)

This third of a three part basic class will cover Service of Process and types of service, Performance Measures, automated and manual processes, and withholding and intercepts.

Fireside Chat
(2:00 p.m. to 3:00 p.m.)

Topics vary

Legal Leadership Institute
(9:00 a.m. to 11:00 a.m.)

LLI provides a forum for CSS Attorneys to discuss and form consensus on legal issues affecting CSS business practices. LLI assists CSS attorneys in addressing ethical issues and in defining their roles in the CSS Program. LLI consists of CSS attorneys from District Attorney, contract, and Department of Human Services district and state offices. Varied topics.

Interstate Tools – Child Support Portal
(9:00 a.m. to 11:00 a.m.)

Discussion and demonstration of using the Child Support Portal.

Core Certification Assessment

Ethics (9:00 a.m. to 11:30 a.m.)
Medical (1:30 p.m. to 3:30 p.m.)

Managing Undistributed Payments
(9:00 a.m. to 11:00 a.m.)

This is a basic class and is needed to access the UNDL screens. The session reviews the analysis of undistributed payments, including a discussion of reasons for undistributed payments and how to resolve payments.

Core Certification Assessment

Communications (9:00 a.m. to 11:30 a.m.)
Case Fundamentals (1:30 p.m. to 3:30 p.m.)

Paternity and Establishment
(9:00 a.m. to 4:00 p.m. on the 8th, 9:00 a.m. to 3:00 p.m. on the 9th)

This 2- day class covers the process of establishing paternity, establishing a support order, True North Goals and performance measures, and managing cases.

Adobe Acrobat DC Part I
(9:00 a.m. to 11:00 a.m.)

An introduction to many of the Acrobat tools and their locations. In this hands-on training, you will be able to work along with the facilitator and try out many of the tools. It will cover topics that including location of tools, how to edit and export a PDF; scanned documents; scan and OCR, and organize pages.

Contempt
(9:00 a.m. to 12:00 p.m.)

This is a review of the legal authorities and function of the contempt process. Also provides training in the screening process, court proceedings, judgment, sentencing, and the appeal process.

Adobe Acrobat DC Part II
(1:00 p.m. to 3:00 p.m.)

This second part of Adobe Acrobat provides training on tools frequently used on the job. In this hands-on training, you will be able to work along with the facilitator and try out many of the tools, covering add a signature; forms and signatures; redact; share and review; comment; add a stamp; drawing tools, and protect.

Supervisor Leadership Institute (SLI)
(9:00 a.m. to 12:00 p.m. both days)

SLI is a two (2) day supervisory training that includes comments from the Director and issues relevant to SLI members, as determined by the committee with input from the entire SLI membership. SLI consists of supervisors and managers and/or their designee from any CSS office or center. SLI meets at least three times per year or as required to meet the needs of the program. Varied topics.

Child Support Academy

This 10 day event held for 3 hours per day is an overview of child support policies and processes for new workers.

Recording & Managing Overpayments
(9:00 a.m. to 11:00 a.m.)

This class will cover what an overpayment is and what types of overpayments there are. It will explain the parts of overpayment recovery and how to read overpayment obligations.

Finance for Finance Part 1
(1:00 p.m. to 3:00 p.m.)

A basic overview of the wonderful world of Finance. This class is for Finance workers with Finance access and is offered in two parts. Part 1 covers building obligations including codes and dates.

Functional and Recertification assessment

Recertification (9:00 a.m. to 12:00 p.m.)
Establishment (1:00 p.m. to 4:00 p.m.)

Functional and Recertification assessment

Intergovernmental (9:00 a.m. to 12:00 p.m.)
Finance ( 9:00 a.m. to 12:00 p.m.)
Enforcement (1:00 p.m. to 4:00 p.m.)

Finance for Finance Part 2
(1:00 p.m. to 3:00 p.m.)

A basic overview of the wonderful world of Finance. This class is for Finance workers with Finance access and is offered in two parts. Part 2 covers adjustment screens including CFAR, CFAD, CFAJ, and INTADJ (INTQ).

Child Support Academy
(9:00 a.m. to 12:00 p.m.)

This is the 2nd week of Academy, and is held for 3 hours per day. It is a continuation of the overview of child support policies and processes for new workers.

Right Sizing
(9:00 a.m. to 12:00 p.m.)

This class is a discussion of cases on an individual bases for right-sizing a child support amount including how to Identify cases that need a modification for current support, information on how to collect and categorize data for right-sizing, when a multi-modification (Multi-mod) should be done, which office will do it, and responsibilities for the office doing the Multi-mod.

Back to Basics (B2B) Training
(1:00 p.m. to 4:00 p.m.)

This course is for anyone would like a refresher and update on various CSS topics.

Guidelines
(1:00 p.m. to 4:00 p.m.)

This course explains how the child support guidelines are calculated. The various methods of researching and determining income are examined. Participants are exposed to the tools for calculating child support (e.g. Excel Spreadsheet and the OSIS screens-GLS).

Case Closure
(9:00 a.m. to 12:00 p.m.)

This training covers federal closure criteria, OSIS programming processes for automatic and manually initiated closure, what to do when closure is not appropriate, and which codes result in non IV-D cases.

Excel I
(9:00 a.m. to 11:00 a.m.)

This is a basic training on navigating Excel, with topics including editing and formatting data, using styles, formula basics, auto sum, custom lists, and more!

CSS Certification Question Writing Summit
(9:30 a.m. to 4:30 p.m. on the 15th, 9:00 a.m. to 4:00 p.m. on the 16th)

The 2-day session will focus on writing questions to increase the bank of questions used for certification program. Includes revising and editing current questions to reflect changes in policy, statues, and laws.

Understanding Our Customers (Zoom)
(1:00 p.m. to 4:00 p.m.)

This is an immersive experience of what it is to live in poverty and have limited access to resources. This class covers theories about poverty and real world experiences of people who are stereotyped as poor.

Finance for Finance 1
(9:00 a.m. to 11:00 a.m.)

A basic overview of the wonderful world of Finance. This class is for Finance workers with Finance access and is offered in two parts. Part 1 covers building obligations including codes and dates.

Finance for Finance 2
(9:00 a.m. to 11:00 a.m.)

A basic overview of the wonderful world of Finance. This class is for Finance workers with Finance access and is offered in two parts. Part 2 covers adjustment screens including CFAR, CFAD, CFAJ, and INTADJ (INTQ).

Annual Notice
(1:00 p.m. to 3:00 p.m.)

This Session will review the legal authorities of the Annual Notice and its function. The criteria and triggers for the Annual Notice. OSIS screens associated with this process and ALC document generation.

Managing Child Support Undistributed Payments
(9:00 a.m. to 11:00 a.m.)

This is a basic class and is needed to access the UNDL screens. The session reviews the analysis of undistributed payments, including a discussion of reasons for undistributed payments and how to resolve payments.

Pended Receipts and EBS
(9:00 a.m. to 11:00 a.m.)

This Class will review the pended receipts screens and the EBS screens. We will review how to read/interpret the screens as well as work our Pended worklists. This class is intended for Finance Specialists who will need access to work PND and is a great basic course for new employees.

Virtual Caseworker Summit
(9:00 a.m. to 12:00 p.m.)

Topics vary and are geared towards the caseworker.

Child Support Academy
(9:00 a.m. to 12:00 p.m. each day)

This 10 day event held for 3 hours per day is an overview of child support policies and processes for new workers.

Legal Leadership Institute (LLI)
(9:00 a.m. to 2:00 p.m.)

LLI provides a forum for CSS Attorneys to discuss and form consensus on legal issues affecting CSS business practices. LLI assists CSS attorneys in addressing ethical issues and in defining their roles in the CSS Program. LLI consists of CSS attorneys from District Attorney, contract, and Department of Human Services district and state offices. Varied topics.

Child Support Academy Week 2
(9:00 a.m. to noon each day)

This is the 2^nd week of Academy, and is held for 3 hours per day. It is a continuation of the overview of child support policies and processes for new workers

Recording and Managing Overpayments Part 1
(9:00 a.m. to 11:00 a.m.)

This part of the overpayments class will cover what an overpayment is and what types of overpayments there are. It will explain the parts of overpayment recovery and how to read overpayment obligations.

Paternity and Establishment Part 1
(9:00 a.m. to 11 p.m.)

This session covers the Uniform Parentage Act and establishing paternity.

Paternity and Establishment Part 2
(1:00 p.m. to 4:00 p.m.)

This second part covers Courts and Pleadings.

Paternity and Establishment Part 3
(9:00 a.m. to 11:00 p.m.)

Part 3 of Paternity and Establishment covers case management and updating OSIS screens.

Paternity and Establishment Part 4
(1:00 p.m. to 3:00 p.m.)

This 4th part of Paternity and Establishment covers Child Support True North goals, audit and Child Support Performance Measures.

Enforcement Basics Part 2
(1:00 p.m. to 3:00 p.m.)

This second of a three part basic class will cover case review, legal pleading criteria, and required legal pleadings (Administrative and District Court).

Review and Adjust
(9:00 a.m. to 12:00 p.m. both days)

This class covers how to analyze individual cases for right sizing and modifying support orders, identifying cases that need modification for current support and/or medical support; collecting and categorizing modification data located in OSIS, DRA compliance using the RAMENU, CMOD and WebFocus, how modifications effect Performance Measures, and how to properly update the OBLRV screen.

Enforcement Basics 3
(1:00 p.m. to 3:00 p.m.)

This third of a three part basic class will cover Service of Process and types of service, Performance Measures, automated and manual processes, and withholding and intercepts.