Menu Help & How To Video Simulation Game Document & Resources Training Link Tag Search clock thumbs-up angle-up

Learning Opportunities and Upcoming Events

If you have any questions please contact Child Support Programs Field Representatives at *OCSS.PFRs@okdhs.org

October

October 11th through 22nd

CSS Certification Program: Promoting Experience Abilities Knowledge and Skills

Core Certification Assessments Enrollment

Enrollment in LMS is available October 11th to October 22nd for Core Certification Assessments to be conducted on November 2nd and 5th

Participants eligible to take Core assessments:

  • Must submit a CSS Certification Program Application
  • Be in the Child Support Specialist Classification *
  • Must have one year of Child Support service experience

Participants are allowed to take one or more assessment during this two day offering. To enroll in multiple assessments please contact the Help Desk at help@oucpm.org.

The Core area assessments are:

November 2 – Ethics and Medical
October 14 – Communications and Case Fundamentals

To prepare use the 2021 Study Guide

If you have any questions please contact the Core Certification Program Manager.

*If you are not in the Child Support Specialist classification, but wish to take Core Assessments please send a request for more information to the Core Certification Program Manager or CSS.CertFormsRequest@okdhs.org.

October 19th

Family Violence (Zoom)
(1:00 p.m. to 4:00 p.m.)

This course covers how to recognize family violence, how to respond to family violence when identified, ways to refer customers to resources, approaches to working child support cases with family violence, OK VINE (Oklahoma’s Criminal Tracking and Victim Notification System) and how to update the Family Violence Indicator (FVI) and Address of Record (AOR) in OSIS.

October 20th

Enforcement Basics, Part 2
(1:00 p.m. to 3:00 p.m.)

This second of a three part basic class will cover case review, legal pleading criteria, and required legal pleadings (Administrative and District Court).

October 21st

Victims Compensation
(10:00 a.m. to 11:00 a.m.)

Oklahoma Crime Victims Compensation may be available for you or someone you love has been the victim of violent crime in Oklahoma. This information can be helpful to office management in assisting staff, who may be victims of a violent crime. Also discussed will be the intersection of child support and paid out victims compensation claims.

October 25th and 26th

Caseworker Summit (Zoom)
(9:00 a.m. to 12:00 p.m. both days)

This two day virtual training event is an opportunity for Child Support Specialist to come together to network and learn new skills.

October 27th

Enforcement Basics 3
(1:00 p.m. to 3:00 p.m.)

This third of a three part basic class will cover Service of Process and types of service, Performance Measures, automated and manual processes, and withholding and intercepts.

October 28th

Fireside Chat
(2:00 p.m. to 3:00 p.m.)

Topics vary

October 29th

Legal Leadership Institute
(9:00 a.m. to 11:00 a.m.)

LLI provides a forum for CSS Attorneys to discuss and form consensus on legal issues affecting CSS business practices. LLI assists CSS attorneys in addressing ethical issues and in defining their roles in the CSS Program. LLI consists of CSS attorneys from District Attorney, contract, and Department of Human Services district and state offices. Varied topics.

November

November 2nd

Interstate Tools – Child Support Portal
(9:00 a.m. to 11:00 a.m.)

Discussion and demonstration of using the Child Support Portal.

CSS Certification Program: Promoting Experience Abilities Knowledge and Skills

Core Certification Assessment

Ethics (9:00 a.m. to 11:30 a.m.)
Medical (1:30 p.m. to 3:30 p.m.)

November 4th

Managing Undistributed Payments
(9:00 a.m. to 11:00 a.m.)

This is a basic class and is needed to access the UNDL screens. The session reviews the analysis of undistributed payments, including a discussion of reasons for undistributed payments and how to resolve payments.

November 5th

CSS Certification Program: Promoting Experience Abilities Knowledge and Skills

Core Certification Assessment

Communications (9:00 a.m. to 11:30 a.m.)
Case Fundamentals (1:30 p.m. to 3:30 p.m.)

November 8th and 9th

Paternity and Establishment
(9:00 a.m. to 4:00 p.m. on the 8th, 9:00 a.m. to 3:00 p.m. on the 9th)

Must Attend Both Days

This 2- day class covers the process of establishing paternity, establishing a support order, True North Goals and performance measures, and managing cases.

November 10th

Adobe Acrobat DC Part I
(9:00 a.m. to 11:00 a.m.)

An introduction to many of the Acrobat tools and their locations. In this hands-on training, you will be able to work along with the facilitator and try out many of the tools. It will cover topics that including location of tools, how to edit and export a PDF; scanned documents; scan and OCR, and organize pages.

November 16th

Contempt
(9:00 a.m. to 12:00 p.m.)

This is a review of the legal authorities and function of the contempt process. Also provides training in the screening process, court proceedings, judgment, sentencing, and the appeal process.

Adobe Acrobat DC Part II
(1:00 p.m. to 3:00 p.m.)

This second part of Adobe Acrobat provides training on tools frequently used on the job. In this hands-on training, you will be able to work along with the facilitator and try out many of the tools, covering add a signature; forms and signatures; redact; share and review; comment; add a stamp; drawing tools, and protect.

November 18th and 19th

Supervisor Leadership Institute (SLI)
(9:00 a.m. to 12:00 p.m. both days)

SLI is a two (2) day supervisory training that includes comments from the Director and issues relevant to SLI members, as determined by the committee with input from the entire SLI membership. SLI consists of supervisors and managers and/or their designee from any CSS office or center. SLI meets at least three times per year or as required to meet the needs of the program. Varied topics.

November 29th to December 3rd and December 6th to December 10th

Child Support Academy

This 10 day event held for 3 hours per day is an overview of child support policies and processes for new workers.

December

December 1st

Recording & Managing Overpayments
(9:00 a.m. to 11:00 a.m.)

This class will cover what an overpayment is and what types of overpayments there are. It will explain the parts of overpayment recovery and how to read overpayment obligations.

Finance for Finance Part 1
(1:00 p.m. to 3:00 p.m.)

A basic overview of the wonderful world of Finance. This class is for Finance workers with Finance access and is offered in two parts. Part 1 covers building obligations including codes and dates.

CSS Certification Program: Promoting Experience Abilities Knowledge and Skills

Functional and Recertification assessment

Recertification (9:00 a.m. to 12:00 p.m.)
Establishment (1:00 p.m. to 4:00 p.m.)

December 2nd

CSS Certification Program: Promoting Experience Abilities Knowledge and Skills

Functional and Recertification assessment

Intergovernmental (9:00 a.m. to 12:00 p.m.)
Finance ( 9:00 a.m. to 12:00 p.m.)
Enforcement (1:00 p.m. to 4:00 p.m.)

Finance for Finance Part 2
(1:00 p.m. to 3:00 p.m.)

A basic overview of the wonderful world of Finance. This class is for Finance workers with Finance access and is offered in two parts. Part 2 covers adjustment screens including CFAR, CFAD, CFAJ, and INTADJ (INTQ).

December 6th to 10th

Child Support Academy
(9:00 a.m. to 12:00 p.m.)

This is the 2nd week of Academy, and is held for 3 hours per day. It is a continuation of the overview of child support policies and processes for new workers.

December 7th

Right Sizing
(9:00 a.m. to 12:00 p.m.)

This class is a discussion of cases on an individual bases for right-sizing a child support amount including how to Identify cases that need a modification for current support, information on how to collect and categorize data for right-sizing, when a multi-modification (Multi-mod) should be done, which office will do it, and responsibilities for the office doing the Multi-mod.

Back to Basics (B2B) Training
(1:00 p.m. to 4:00 p.m.)

This course is for anyone would like a refresher and update on various CSS topics.

December 8th

Guidelines
(1:00 p.m. to 4:00 p.m.)

This course explains how the child support guidelines are calculated. The various methods of researching and determining income are examined. Participants are exposed to the tools for calculating child support (e.g. Excel Spreadsheet and the OSIS screens-GLS).

December 13th

Case Closure
(9:00 a.m. to 12:00 p.m.)

This training covers federal closure criteria, OSIS programming processes for automatic and manually initiated closure, what to do when closure is not appropriate, and which codes result in non IV-D cases.

December 14th

Excel I
(9:00 a.m. to 11:00 a.m.)

This is a basic training on navigating Excel, with topics including editing and formatting data, using styles, formula basics, auto sum, custom lists, and more!

December 15th to 16th

CSS Certification Question Writing Summit
(9:30 a.m. to 4:30 p.m. on the 15th, 9:00 a.m. to 4:00 p.m. on the 16th)

The 2-day session will focus on writing questions to increase the bank of questions used for certification program. Includes revising and editing current questions to reflect changes in policy, statues, and laws.

December 16th

Understanding Our Customers (Zoom)
(1:00 p.m. to 4:00 p.m.)

This is an immersive experience of what it is to live in poverty and have limited access to resources. This class covers theories about poverty and real world experiences of people who are stereotyped as poor.

January 2022

January 5th

Finance for Finance 1
(9:00 a.m. to 11:00 a.m.)

A basic overview of the wonderful world of Finance. This class is for Finance workers with Finance access and is offered in two parts. Part 1 covers building obligations including codes and dates.

January 6th

Finance for Finance 2
(9:00 a.m. to 11:00 a.m.)

A basic overview of the wonderful world of Finance. This class is for Finance workers with Finance access and is offered in two parts. Part 2 covers adjustment screens including CFAR, CFAD, CFAJ, and INTADJ (INTQ).

January 13th

Annual Notice
(1:00 p.m. to 3:00 p.m.)

This Session will review the legal authorities of the Annual Notice and its function. The criteria and triggers for the Annual Notice. OSIS screens associated with this process and ALC document generation.

January 19th

Managing Child Support Undistributed Payments
(9:00 a.m. to 11:00 a.m.)

This is a basic class and is needed to access the UNDL screens. The session reviews the analysis of undistributed payments, including a discussion of reasons for undistributed payments and how to resolve payments.

January 20th

Pended Receipts and EBS
(9:00 a.m. to 11:00 a.m.)

This Class will review the pended receipts screens and the EBS screens. We will review how to read/interpret the screens as well as work our Pended worklists. This class is intended for Finance Specialists who will need access to work PND and is a great basic course for new employees.

January 21st

Virtual Caseworker Summit
(9:00 a.m. to 12:00 p.m.)

Topics vary and are geared towards the caseworker.

January 24th to 28th and 31st to February 4th

Child Support Academy
(9:00 a.m. to 12:00 p.m. each day)

This 10 day event held for 3 hours per day is an overview of child support policies and processes for new workers.

January 28th

Legal Leadership Institute (LLI)
(9:00 a.m. to 2:00 p.m.)

LLI provides a forum for CSS Attorneys to discuss and form consensus on legal issues affecting CSS business practices. LLI assists CSS attorneys in addressing ethical issues and in defining their roles in the CSS Program. LLI consists of CSS attorneys from District Attorney, contract, and Department of Human Services district and state offices. Varied topics.

February 2022

January 31st to February 4th

Child Support Academy Week 2
(9:00 a.m. to noon each day)

This is the 2nd week of Academy, and is held for 3 hours per day. It is a continuation of the overview of child support policies and processes for new workers

February 9th

Recording and Managing Overpayments Part 1
(9:00 a.m. to 11:00 a.m.)

This part of the overpayments class will cover what an overpayment is and what types of overpayments there are. It will explain the parts of overpayment recovery and how to read overpayment obligations.

February 10th

Paternity and Establishment Part 1
(9:00 a.m. to 11 p.m.)

This session covers the Uniform Parentage Act and establishing paternity.

Paternity and Establishment Part 2
(1:00 p.m. to 4:00 p.m.)

This second part covers Courts and Pleadings.

February 11th

Paternity and Establishment Part 3
(9:00 a.m. to 11:00 p.m.)

Part 3 of Paternity and Establishment covers case management and updating OSIS screens.

Paternity and Establishment Part 4
(1:00 p.m. to 3:00 p.m.)

This 4th part of Paternity and Establishment covers Child Support True North goals, audit and Child Support Performance Measures.

February 15th

Enforcement Basics Part 2
(1:00 p.m. to 3:00 p.m.)

This second of a three part basic class will cover case review, legal pleading criteria, and required legal pleadings (Administrative and District Court).

February 17th and 18th

Review and Adjust
(9:00 a.m. to 12:00 p.m. both days)

Must attend both days

This class covers how to analyze individual cases for right sizing and modifying support orders, identifying cases that need modification for current support and/or medical support; collecting and categorizing modification data located in OSIS, DRA compliance using the RAMENU, CMOD and WebFocus, how modifications effect Performance Measures, and how to properly update the OBLRV screen.

February 24th

Enforcement Basics 3
(1:00 p.m. to 3:00 p.m.)

This third of a three part basic class will cover Service of Process and types of service, Performance Measures, automated and manual processes, and withholding and intercepts.