The goal of the New Worker Teleworking Tools training guide is to assist the manager and the new employee by giving that employee a basic training overview in CSS as well as offer some helpful tips and resources. See the Onboarding InfoNet page for the New Worker Teleworking Training Guide PDF, as well as other Onboarding resources.
In this guide, there are links to information in three main areas: General, Targeted Training, and Additional Resources.
General:
- Onboarding CSQuest articles
- Onboarding Handbook
- Individual Learning Plan (ILP)
- Navigating CSQuest
- Microsoft Teams
- SharePoint
Targeted Training:
- CSS Training Matrix
- CSS Training Universe Table
- Learning Opportunity and Upcoming Events
Additional Resources:
- Glossary of Child Support Terms
- Caselog Notes and Court Minute Abbreviations
- CARE Scripts
- State Policy
- OSIS Help
- T-User
- OIL
- OSIS Screen Books (in Outlook Public Folders)
- Adobe LiveCycle (ALC)
- OCSE
- Child Support Portal
- NCSEA
- Whois
- CSS District Office Information
- Child Support Regions and Offices Map
- CSS State Office – Centers and Regions
- Publications for Local Offices
- Additional Contacts for help.