There are times when the State Disbursement Unit (SDU) makes a mistake when processing payments. Below are SDU scenarios and how to handle them:
- Model note is missed– Worker will send a Finance Action Request (FAR) to correct the distribution. If an overpayment results, it will be created automatically when the receipts are adjusted.
For example, a model note was set (RUBLNA) instructing SDU to log all payments to the 001 case, but the receipt(s) were logged at the non-custodial parent (NCP) level instead.
- Special Processing Form is missed – Worker will send an FAR to correct the distribution. If an overpayment results, it will be created automatically when the receipts are adjusted.
- Incorrect payment type is used (logged as F/PC and should have been K/WA) – If SDU logs a payment using the incorrect payment type the worker will send an FAR. The Center for Finance and Budget (CFB) worker will determine whether a receipt adjustment is necessary based on whether the allocation or distribution results would change. Even if a receipt adjustment is not completed, it is necessary to send an FAR so that an SDU error is charged.