Type
Title
Date
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December 8, 2025 Best Practice Deleting an Address of Record (AOR)
Instructions on what to do if an AOR needs to be deleted. -
May 11, 2026 Help & How To Address of Record: Storing an old address in History
These are the steps used while updating the Address of Record to place the prior address into History. -
September 19, 2025 Help & How To Add or Remove Authorized Representative (POA)
How to add or remove authorized representatives in the POA (Power of Attorney) field to insure that information is not provided to an unauthorized person. -
September 14, 2026 5-Minute Overview Legal Authority for Release of DHS Records
Case information may only be disclosed when specifically authorized by federal regulation and state law and policy. -
September 14, 2026 5-Minute Overview Family Violence (FV/DV) Overview
Overview of family violence (FV/DV); see the risks specific to child support and learn about the measures we can take to help our customers.