Add or Remove Authorized Representative (POA)

To help CARE assure information is not provided to an unauthorized person; district office staff should enter the approved Authorized Representative’s first initial, last name and an*A*to indicate ‘added’ or an*R*to indicate ‘removed’ in the POA f field on the appropriate screen of the case along with the month and year of the update. A corresponding case log with the full name of the AR should be entered on the same date an AR is added to or removed from the cases that CARE or anyone else accessing the case can verify the full name of the caller. The POA field has 34 characters and is a free-form field, so names and dates can be entered.

When CARE receives calls from a customer shown as an approved AR on one case who is also a CP on that or another case, an FYI message with ‘CP AR on case’ in the Subject line is posted to the district office CARE folder. The district office determines whether it is appropriate for that person to continue as the AR and updates the CIRI POA field information and case log as stated above.

Removing or Adding an Authorized Representative

Enter on CCPU for the CP or on CSCU for the NCP/alleged father or BP:

1. The first initial and last name
2. *A*for‘added’
3. *R*for ‘removed’
4. The month and year(example –05/15)

Legal Authority:

OAC 340:25-5-1-3.1