Type
Title
Date
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April 27, 2026 Training Using Relay Oklahoma to Make Phone Calls to Individuals that are Deaf, Hard of Hearing, DeafBlind, or Difficulty Speaking
Information on Relay Oklahoma -
July 6, 2026 5-Minute Overview Mastering Professional Communication: How to Leave Effective Voicemails and Respond to Emails
Step-by-step guides for writing a professional email and leaving a professional voicemail. -
May 9, 2024 Help & How To How to Use the Translation Button on the External DHS Website
Learn where the translation button is on the external DHS website and how to use it. -
March 7, 2025 Help & How To Closing the Conversation: Scripts for Terminating Customer Interactions in Person or on the Phone
How to manage dissatisfied and upset customers in person or on phone calls. -
March 7, 2025 Help & How To De-escalating the Upset Customer
What to do when communicating with an upset customer -
March 7, 2025 Help & How To The 5050 Line
Every day, Oklahomans in counties across the state apply for benefits including SNAP food assistance, child support, child care subsidy or TANF. If child support customers have difficulty using the online website(s), tell them about the 5050 line as well as the Child Support CARE lines. -
September 19, 2025 Training Interpreter and Translation Services
Translation Services are available and how to access them -
April 24, 2024 5-Minute Overview Working for Oklahoma Human Services (OKDHS) / Child Support Services (CSS): It’s More than Just a Job
Brief overview of OKDHS / CSS “big picture”, human aspect contributions, culture, and missions. -
March 21, 2024 Help & How To Body Language, Vocal Patterns and Word Choice in Interviews or Conferences
Information on how to conduct yourself with customer interaction. -
March 28, 2024 Help & How To Telephonic Communications
Learning how to communicate well on the telephone is one of the top priorities for effective oral communications and learning common phrases used on the telephone helps you know what to expect.