Menu Help & How To Video Simulation Game Document & Resources Training Link Tag Search clock thumbs-up angle-up arrow-up

What to Do if Case Information Does Not Show in Agency View

Agency View does not always pull up the information on an Oklahoma Health Care Authority (OHCA) case. To be able to view the information in Agency View follow these steps.

  1. Access iCE (this is the OHCA case management system).
  2. Click on Eligibility in the top toolbar. Then click on Search.

Image of the iCE home page with the eligibility and search buttons highlighted.

  1. Enter information in the search box to find the OHCA member and click the search button.

Image of the search screen on the iCE website.

  1. The information for the OHCA member will open. Click on the Open this Case button.

Image of the Open this Case button on the iCE website.

  1. Agency View will open. Click on the CONTINUE button.

Image of the home page of Agency View.

  1. You are now able to continue as usual in Agency View.

Search results in Agency View

For related articles, try clicking one of the tags at the bottom of this page.