Agency View does not always pull up the information on an Oklahoma Health Care Authority (OHCA) case. To be able to view the information in Agency View follow these steps.
- Access iCE (this is the OHCA case management system).
- Click on Eligibility in the top toolbar. Then click on Search.
- Enter information in the search box to find the OHCA member and click the search button.
- The information for the OHCA member will open. Click on the Open this Case button.
- Agency View will open. Click on the CONTINUE button.
- You are now able to continue as usual in Agency View.
For related articles, try clicking one of the tags at the bottom of this page.