Case Management  Case Fundamentals

This brief article explains how to handle Non-IV-D or Pass Through Cases

This brief article explains the difference between full service child support cases and pass-through child support cases.

How to verify income and employment information using The Work Number

We are digitizing CSS Offices’ case files using OnBase. When a case qualifies for a case file transfer, we no longer mail physical case files to the receiving office. This article describes the digital case transfer process.

These articles describe methods and suggestions for working with OnBase

How to create Teams meeting, let a guest into meeting, remove a guest, mute participants, share a screen

How to create an electronic digital file for offices.

Use Document Image Retriever to find and download OAH documents

This article shows the step-by-step process of adding documents to OAH Workflow

CSS cooperation is no longer required, and as a result day care assistance research must be performed by Child Support Specialists.

A helpful guide when teleworking, presenting relevant OSIS screens and useful websites that will help your search for existing orders.

OSIS programming completed March 27, 2020

Cooperation with CSS no longer required for Child Care Subsidy applicants and Recipients

Quick reference for how to read an order and complements the required LMS online course How to Read a Court Order

Explanation and Navigation of the eKIDS Services Menu

Explanation and Navigation of Court Menu in eKIDS

Explanation of the contact screen in eKIDS

An overview on how to navigate the eKIDS client screen

How to navigate the Collateral Information Screen in eKIDS

Explanation and Navigation of the Case Plan Menu in eKIDS

An overview on how to access the eKIDS Case Screens

eKIDS is an information system provided by the Children and Family Services Division of DHS that allows authorized users to […]

What to do when a minor parent visits the child support office, has a settlement conference, or court hearing.

The OSIS Hearing screen codes, which were changed in the fall of 2019, generated questions from Child Support Specialists. Here are the questions and answers to those questions.

The OSIS FCRLVA screen has a PMTS SUSPEND MESSAGE, but that does not mean the payments are suspended

Professionalism, Information Disclosure, and Guidelines for Confidentiality

The Federal Child Support Portal is helpful in finding information about other state’s paternity and establishment processes, and there’s a fund to help pay for legal document requests.

When information may be released to OHA

Discussion of how to use OSIS EPOC screen Secondary Alleged Father data field to manage multiple alleged fathers.

This article addresses the guidelines and procedures for removing old case file documents.

Application signed by Public Guardian of NCP

Guardianship and office assignment

This article shows the OAH Hearing Request process.

This is the process for setting a hearing with the Office of Administrative Hearings (OAH), and completing the final order.

This process is used for updating/adding international address.

This article clarifies some questions about the procedures for the Office of Administrative Hearings: Child Support (OAH). This Office within DHS Legal Services is the administrative court in Oklahoma that establishes and enforces child support orders by conducting child support hearings.

How to add or remove authorized representatives in the POA (Power of Attorney) field to insure that information is not provided to an unauthorized person.

The following checklist is due three days after the hearing.

Use this to review prior to your next hearing date.

Overview of eKIDS for CSS specialists

OSIS Codes with their meanings