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March 2, 2023

Add or Remove Authorized Representative (POA)

How to add or remove authorized representatives in the POA (Power of Attorney) field to insure that information is not provided to an unauthorized person.

November 25, 2019

Common Questions about OSIS HEARA/L/I/U Screen Codes

The OSIS Hearing screen codes, which were changed in the fall of 2019, generated questions from Child Support Specialists. Here are the questions and answers to those questions.

August 19, 2021

How to Read an Order

Quick reference for how to read an order and complements the required LMS online course How to Read a Court Order

September 7, 2023

Ethics and Confidentiality

Professionalism, Information Disclosure, and Guidelines for Confidentiality

April 10, 2023

Legal Authority for Release of DHS Records

Case information may only be disclosed when specifically authorized by federal regulation and state law and policy.

January 15, 2021

Searching for Existing Orders

A helpful guide when teleworking, presenting relevant OSIS screens and useful websites that will help your search for existing orders.

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