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February 3, 2020

Add or Remove Authorized Representative (POA)

How to add or remove authorized representatives in the POA (Power of Attorney) field to insure that information is not provided to an unauthorized person.

September 13, 2022

OnBase: Digital Case File Transfer Procedures

This article describes the digital case transfer process and should be reviewed when transferring cases.

September 13, 2022

OnBase Procedures and Suggestions

These articles describe methods and suggestions for working with OnBase

August 19, 2021

Case File Destruction Process

This article addresses the guidelines and procedures for removing old case file documents.

November 25, 2019

Common Questions about OSIS HEARA/L/I/U Screen Codes

The OSIS Hearing screen codes, which were changed in the fall of 2019, generated questions from Child Support Specialists. Here are the questions and answers to those questions.

August 31, 2021

WKPT OSIS Codes Handout

OSIS Codes with their meanings

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