Case Management  Case Fundamentals

An explanation of how to update OSIS to let CARE know that a transfer call is authorized.

This article will help you determine if a case needs to be CRESed, how to prep a case, and the process to complete the CRES.

Translation Services are available and how to access them

This brief article explains how to handle Non-IV-D or Pass Through Cases

This brief article explains the difference between full service child support cases and pass-through child support cases.

CSS cooperation is no longer required, and as a result day care assistance research must be performed by Child Support Specialists.

A helpful guide when teleworking, presenting relevant OSIS screens and useful websites that will help your search for existing orders.

Cooperation with CSS no longer required for Child Care Subsidy applicants and Recipients

Quick reference for how to read an order and complements the required LMS online course How to Read a Court Order

What to do when a minor parent visits the child support office, has a settlement conference, or court hearing.

The OSIS Hearing screen codes, which were changed in the fall of 2019, generated questions from Child Support Specialists. Here are the questions and answers to those questions.

Professionalism, Information Disclosure, and Guidelines for Confidentiality

The Federal Child Support Portal is helpful in finding information about other state’s paternity and establishment processes, and there’s a fund to help pay for legal document requests.

When information may be released to OHA

Application signed by Public Guardian of NCP

Guardianship and office assignment

How to add or remove authorized representatives in the POA (Power of Attorney) field to insure that information is not provided to an unauthorized person.

The following checklist is due three days after the hearing.

Use this to review prior to your next hearing date.

Case information may only be disclosed when specifically authorized by federal regulation and state law and policy.