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April 25, 2025

Searching for Existing Orders

A helpful guide when teleworking, presenting relevant OSIS screens and useful websites that will help your search for existing orders.

August 19, 2021

How to Read an Order

Quick reference for how to read an order and complements the required LMS online course How to Read a Court Order

September 21, 2021

The Difference Between Full-service Support Cases and Pass-through Support Cases

This brief article explains the difference between full service child support cases and pass-through child support cases.

April 17, 2025

Add or Remove Authorized Representative (POA)

How to add or remove authorized representatives in the POA (Power of Attorney) field to insure that information is not provided to an unauthorized person.

November 25, 2019

Common Questions about OSIS HEARA/L/I/U Screen Codes

The OSIS Hearing screen codes, which were changed in the fall of 2019, generated questions from Child Support Specialists. Here are the questions and answers to those questions.

September 7, 2023

Ethics and Confidentiality

Professionalism, Information Disclosure, and Guidelines for Confidentiality

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