Returned Receipts
When a remitter submits a payment via paper check, EFT, debit or credit card, etc. that is later returned unpaid (e.g. check bounces), the Center for Finance and Budget (CFB) receives notification and the receipt is removed from OSIS and an overpayment is automatically created.
If the remitter notifies CSS that a receipt will return prior to issuance, CFB will prevent the issuance and no action will be taken against the remitter. In order for this to occur, the worker must call the CFB Finance Liaison (or in their absence, anyone in CFB) to flex the case to force the receipt to UNDL.
If an issuance has already occurred, the following procedures take place.
-
NSF Returns –
The remitter is asked to replace the returned receipt by sending a money order or cashier’s check directly to STO/CFB at PO Box 248822, OKC, OK 73124, (instead of to SDU).
In addition, the remitter must submit all future payments via money order, cashier’s check, BancFirst or MoneyGram for twelve consecutive months, at which time they may request a one-time removal of this sanction from the CFB Finance Liaison.
-
Other Return Reasons –
The remitter is asked to replace the returned receipt by sending a money order or cashier’s check directly to STO/CFB at PO Box 248822, OKC, OK 73124, (instead of to SDU).
Only money order, cashier’s check, BancFirst or MoneyGram payments will be accepted until the payment is replaced. Once the replacement has been received, the remitter may request a one-time removal of this sanction from the CFB Finance Liaison.
If the remitter states the error is not their fault (e.g. bank error), the worker will ask for documentation support their claim. If received, the worker will submit to the CFB Finance Liaison.
If a remitter has another returned payment, sanctions are permanent.