General Reference  Oral Communication

5 topics to discuss with your boss to improve your relationship and communication with others

Discusses one of the best ways to become a better listener.

Information on how to conduct yourself with customer interaction.

Learning how to communicate well on the telephone is one of the top priorities for effective oral communications. Learning common […]

Tips for developing negotiation skills to use during the settlement conference and ending the meeting.

Tips for handling difficult customers during interviews and settlement conferences and how to end the meeting.

During the interview or conference you will definitely receive questions and you need to have a plan to handle any […]

Information on how to prepare for and conduct a settlement conference.

Overview for interacting or negotiating with customers in large and small situations

For proper oral communications, different types of interviews require different preparation. These questions may be helpful to prepare for interviewing […]

Process for turning on and using your USB headset for virtual meetings

Different types of interviews require different preparation. These questions may be helpful to prepare for interviewing custodial persons.