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March 10, 2020

Body Language, Vocal Patterns and Word Choice in Interviews or Conferences

Information on how to conduct yourself with customer interaction.

March 16, 2017

Preparing for and Conducting Settlement Conferences

Information on how to prepare for and conduct a settlement conference.

March 16, 2017

Oral Communications Overview

Overview for interacting or negotiating with customers in large and small situations

March 16, 2017

Telephonic Communications

Learning how to communicate well on the telephone is one of the top priorities for effective oral communications. Learning common …

March 16, 2017

Interviewing NCP’s directly and Third Party Interviews

For proper oral communications, different types of interviews require different preparation. These questions may be helpful to prepare for interviewing …

March 16, 2017

Negotiation Skills for Settlement conferences

Tips for developing negotiation skills to use during the settlement conference and ending the meeting.

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