General Reference  Oral Communication

How to manage dissatisfied and upset customers in person or on phone calls.

What to do when communicating with an upset customer

5 topics to discuss with your boss to improve your relationship and communication with others

Discusses one of the best ways to become a better listener.

This article briefly details the art of Active Listening.

Information on how to conduct yourself with customer interaction.

Learning how to communicate well on the telephone is one of the top priorities for effective oral communications and learning common phrases used on the telephone helps you know what to expect.

Tips for developing negotiation skills to use during the settlement conference and ending the meeting.

During the interview or conference, any staff member will definitely receive questions and will need to have a plan to handle any question and formulate answers.

Information on how to prepare for and conduct a settlement conference.

Overview for interacting or negotiating with customers in large and small situations

For proper oral communications, different types of interviews require different preparation. These questions may be helpful to prepare for interviewing […]

Process for turning on and using your USB headset for virtual meetings

Different types of interviews require different preparation. These questions may be helpful to prepare for interviewing custodial persons.