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March 21, 2024

Body Language, Vocal Patterns and Word Choice in Interviews or Conferences

Information on how to conduct yourself with customer interaction.

July 24, 2023

Preparing for and Conducting Settlement Conferences

Information on how to prepare for and conduct a settlement conference.

August 2, 2023

Negotiation Skills for Settlement conferences

Tips for developing negotiation skills to use during the settlement conference and ending the meeting.

March 28, 2024

Telephonic Communications

Learning how to communicate well on the telephone is one of the top priorities for effective oral communications and learning common phrases used on the telephone helps you know what to expect.

March 29, 2024

Oral Communications Overview

Overview for interacting or negotiating with customers in large and small situations

July 20, 2023

Interviewing NCP’s directly and Third Party Interviews

For proper oral communications, different types of interviews require different preparation. These questions may be helpful to prepare for interviewing …

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