If a document or information is needed from the other state and is essential to the next step in processing the case and the initiating state does not provide it then the other state may be placed in non-cooperation.
The caseworker must process the case to the furthest extent possible with the provided information and documents supplied. If the initiating state has not provided information or documents that are essential for the next step in providing services, the caseworker must request the needed information from the initiating state.
The caseworker must document the information and/or documents needed and the way that the information was requested (CSENet request, transmittal 2, phone call, email, etc).
If information/documents are not received, then set the case up to close. The case must meet the following requirements to be closed reason code 13 (incoming interstate non co-op).
- The case has at least one active incoming interstate referral.
- If the case has a zero-balance, it cannot have a judgment with a future effective date.
- If the case has a balance greater than zero, it cannot have a judgment with an effective date within the last six months.
- If assigned current cash medical is accruing, then the case cannot close.
- If the amount owed to the state on the case is greater than $500, the case will not close;
- If the amount owed to the state on the case is greater than 0 and less than $500, the case will close, unless there has been a payment in the last 365 days.
- If the amount owed to the state on the case is $0 or less, the case closes regardless of when the last payment was received.
If the documents/information is received before the case closes stop the closure process.