As stated in the “Retained Support Overview” training article, a retained support overpayment occurs when a custodial person (CP) receiving Temporary Assistance for Needy Families (TANF) accepts child support directly from the non-custodial parent (NCP) and does not forward the support to Child Support Services (CSS) or report it to IV-A for benefit adjustments.
If it is verified that the NCP paid the CP while receiving TANF (e.g. Affidavit of Payments, cancelled checks, etc.) and did not notify IV-A, determine whether the private principal and interest (P&I) balances are more than the retained support amount:
- If yes, do not build a retained support overpayment (RS OPR). Apply the direct payments to private arrears and leave the “C” balances on the system.
- If no, and there are private balances, apply the direct payments to private arrears until they are paid in full. Apply the remaining payments to “C” balances. Build the retained support overpayment obligation for the amount of balances that you applied to “C” balances. If there are no private balances, build the retained support obligation for the entire amount (see “Offline Retained Support Overpayment Steps” and “Building a Retained Support Obligation” Help & How To documents).
When child support payments are received, all or a portion of the future issuance are used for recovery.
- The Unreimbursed Assistance (URA) is paid in full
- The case has not been cross referenced to a C/H number
Conduct research to ensure that the URA is truly zero and that the necessary cross references are in place.