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Action Work List (AWL) Messages

Reviewed Content on April 14, 2025

Action Work List (AWL) messages are tools for caseworkers and supervisors to use to determine what actions need to be taken on any particular case.
Caseworker: When the AWL screen is accessed by a caseworker (AWL), messages will be displayed for the worker currently logged on to that terminal.  AWL messages can also be accessed by FGN (AWLF sp FGN).
Supervisor: A supervisor can use AWL messages as a management tool by accessing a worker’s list (AWLW sp Worker’s User ID). The list begins with the most recent action added to AWL and ends with the least current action.
Each message has a prefix to indicate the urgency of the action to be taken. These prefixes are generated by the system and are based on the following criteria:

  • The Eligible Date is the date the FGN meets all the conditions to create an action work list message, and is the date a ‘1st Notice‘ prefix will be displayed with the message on the worker’s AWL list.
  • A ‘Reminder’ Notice is generated if the system-established reminder date is prior or equal to the current date and prior to the due date.
  • A ‘Warning’ Notice is generated if the due date is prior or equal to the current date. The Due Date is the date by which action must be taken.
  • For more information about AWL messages, refer to T-User (M sp AWL, M sp AWLDATA).
  • AWL Message Chart: The following chart (created in April 2008) outlines the Action Work List messages that can be generated by OSIS (in alphabetical order), with the Message, when created (creation criteria), eligible date, reminder notice date, warning notice date, and when deleted (deletion criteria):
Message When Created Eligible Date Reminder Notice Warning Notice When Deleted
“60-day notice sent. Review for closure. Update status on CSCU.”    (CSAWP027) If ALL of the following are true:

  • IV-D status not = ’04’
  • (Notice type = 60-day case closure) AND (DOCRU/I description code = ‘PX’, ‘AI’, ‘FC’, ‘UC’, or ‘NC’)
 Date notice selected + 60 days
  • Eligible date + 15 days
 Eligible date + 20 days If the following is true:

  • IV-D status =- ’04’
“Annual Notice Process Initiated.  Complete Process and Update CSANU.”  (CSAWAN01) If ALL of the following are true:

  • IV-D status = ‘02’,  ‘06’, ‘08’, or ‘10’
  • Annual Notice Status = ‘A’
 Current date = 60 days Current date + 75 days Current date + 90 days If ONE of the following is true:

  • No Annual Notice segment is found for a case
  • There is no Annual Notice segment for a case with an open ‘A’ status.
“AP Insurance Questionnaire Sent, No Response Rcvd.”     (CSAWTM01) If ANY of the following occur:

  • Document M01 is successfully printed via CSCD request or first automatic request
 Date notice selected Eligible date + 15 days Eligible date + 20 days If ANY of the following occur:

  • Policy with active coverage received from OHCA or entered via POLA, POLD or POLM and the AP is the Policyholder
  • Response to M01 via DOCL entered
  • 65 days have elapsed since the message was created (M01 will be requested again if this occurs)
“AP Insurance Questionnaire Sent. No Response Rcvd. Second Request.” (CSAWTD01) If ANY of the following occur:

  • Document M01 is successfully printed as second request
 Date notice selected Eligible date + 15 days Eligible date + 20 days If ANY of the following occur:

  • Policy with active coverage received from OHCA or entered via POLA, POLD or POLM and the AP is the Policyholder
  • Response to M01 via DOCL entered
  • 70 days have elapsed since message was created
“AP not located; SSN required or manual search is needed.”    (CSAW0008) If ALL of the following are true:

  • Priority = 5
  • No AP SSN exists or all AP SSN verification codes = ‘N’
 Priority change date + 30 days Priority change date + 45 days Priority change date + 70 days If ONE of the following is true:

  • Priority not = ‘5′
  • AP SSN verification code not = ‘N’
“Bond extinguished for service.”  (CSAWBD03) If the BNDU screen ‘Available Amount’ field = zero Date Bond Posted field + 45 days Priority change date + 15 days Priority change date + 20 days If ONE of the following is true:

  • If another bond is requested
  • At priority change date + 30 days
“Bond ordered but not posted” (CSAWBD01) If ALL the following are true:

  • The BNDU screen ‘Date Bond Ordered’ field has a valid date.
  • ‘Date Bond Denied’ or ‘Date Bond Posted’ field has no date.
 DATE BOND ORDERED from BNDU screen. Priority change date + 15 days Priority change date + 20 days If ONE of the following is true:

  • The BNDU screen ‘Date Bond Denied’ field has a valid date
  • The BNDU screen ‘Date Bond Posted’ has a valid date
“Bond posted, support has not been paid”  (CSAWBD02) If ALL the following are true:

  • The BNDU screen Date Bond Posted’ field has a valid date
  • No child support payments have been posted for 45 days.
 DATE BOND POSTED from BNDU screen. Priority change date + 15 days Priority change date + 20 days If ONE of the following is true:

  • A ‘P’ (bond) payment has been received
  • A regular payment has been received.
“Case due review.  Notification of right to review sent.  (CSAWO014) If ALL of the following are true:

  • Case Priority = 1 or 2
  • More than 29 months have passed since the more recent of (1) the most current order effective date, or (2) the review completed date
  • There is not an open review
 Current date Eligible date + 30 days Eligible date + 60 days If ONE of the following is true:

  • Case priority not = 1 or 2
  • A review has been started
  • More than 120 days have elapsed since the eligible date
“CHU CP and OBL CP not  the same.” (CSAWMe03) If the CP of the child is not equal to the CP of the obligation. Create date Create date + 30 days Create date + 60 days If ONE of the following is true:

  • The child has been deleted
  • The obligation has been deleted
  • The obligation is not active and enforceable
  • Medical is no longer ordered (MED ORD is not A or D
  • The associated interstate referral is now outgoing
  • The child is no longer on this obligation (To date on OBCI)
“Collect necessary documentation and send to other state.” (CSAWI019) If ALL of the following are true:

  • Referral type = ‘O’
  • Referral status = ‘A’
 Current date If ONE of the following is true:

  • Referral status = ‘T’
  • Referred date >= eligible date
  • Received date >= eligible date
“Complete Enforcement Action. Last Action was (?). See CSCD.”

Values of (?) depend on the value of last enforcement action:

  • INAS – ‘Income Assignment’ (CSAW004A)
  • CONT – ‘Contempt’ (CSAW004B)
  • JUDG – ‘Judgement’ (CSAW004C)
  • LENF – ‘Lien Filing’ (CSAW004D)
  • LENR – ‘Lien Release’
  • (CSAW 004E)
  • BOND – ‘Bond Release’  (CSAW004F)
  • CRED-‘Credit
  • Reporting’(CSAW 004G)
  • HEAR – ‘Admin Hearing’
  • (CSAW004H)
 If ALL of the following are true:

  • Case priority = 2
  • AP mailing address verified
  • AP employment not verified
  • Complete and enforceable obligation
  • No income assignment in effect
  • Last enforcement action > spaces
  • Enforcement message hold date <= current date
 Most recent of :

  • AP mailing address verified date;
  • Priority change date;
  • Last enforcement action date.
 Eligible date + 30 days,

UNLESS

Date service initiated is more recent than eligible date and service results = space; when reminder notice is posted on eligible date + 55 days

 If ONE of the following is true:

  • Case priority not = 2
  • Effective order date >= eligible date
  • (Conference hearing type = ‘AD,’ ‘FI,’ or ‘AN’ and hearing date >= eligible date)
  • Judgement create date >= eligible date
  • Date lien filed >= eligible date
  • Date lien released >= eligible date
  • Date bond released >= eligible date
“Complete review and adjustment process within 180 days of Review Start Date. See OBLU, OBLRV.”   (CSAWO013) If ALL of the following are true:

  • Case priority = 1 or 2
  • Review start date > zero
  • Review complete date = zero
 OBLRV Review Start Date Eligible date + 90 days Eligible date + 150 days If ONE of the following is true:

  • Case priority not = 1 or 2
  • Date review complete >= eligible date
“Continued IV-D Services Notice not generated since CP address not available. Update ADU20.” (CSAW-IVD) When an invalid CP address is encountered at the time of generating the Continued IV-D Services Notice. Current date Eligible date + 1 day Eligible date + 2 days If ONE of the following is true:

  • The CP mailing address is changed on ADU20
  • The CP mailing address is updated automatically by the PS2 referral process
  • ‘04’ is entered on the IV-D status field on CSCU
“CP Insurance Questionnaire Sent, No Response Rcvd.” (CSAWTM04) If ANY of the following occur:

  • Document M04 is successfully printed via CSCD or first automatic request
 30 days after first document sent. Eligible date + 15 days Eligible date + 20 days If ANY of the following occur:

  • Policy with active coverage received from OHCA or entered via POLA, POLD or POLM and the CP is the Policyholder
  • Response to M04 via DOCL entered
  • 65 days have elapsed since message was created (M04 will be requested again if this occurs)
“CP Insurance Questionnaire Sent. No Response Rcvd. Second Request.” (CSAWTD04) If ANY of the following occur:

  • Document M04 is successfully printed as a second request
 30 days after 2nd request document sent. Eligible date + 15 days Eligible date + 20 days If ANY of the following occur:

  • Policy with active coverage received from OHCA or entered via POLA, POLD or POLM and the CP is the Policyholder
  • Response to M04 via DOCL entered
  • 70 days have elapsed since message was created
“CP waiver not received:  See DOCL” (CSAWTR01) When either of the following occur:

  • TR1, Tribal Referral Form, is created
  • TR2, Affidavit to Waive District/Administrative Court Jurisdiction is created
 Current date + 20 days Eligible date + 30 days If ONE of the following is true:

  • The AWL message is over 30 days old.
  • The Notice Action Code = “C” (print request cancelled) or “P” (pulled)
  • Or the following is true:
  • The Notice Response Date is not = spaces and
  • The Notice Action Code = “R” (returned) or “Y” (positive response) or “N” (negative response)
“Emp Insurance Questionnaire Sent, No Response Rcvd.” (CSAWTM05) If ANY of the following occur:

  • Document M05 is successfully printed via CSCD request
 30 days after first document sent. Eligible date + 15 days Eligible date + 20 days If ANY of the following occur:

  • Response to M05 via DOCL entered
  • 65 days have elapsed since message was created (M05 will be requested again if this occurs)
“Emp Insurance Questionnaire Sent. No Response Rcvd. *Second request.” (CSAWTD05) If ANY of the following occur:

  • Document M05 is successfully printed as second request
 30 days after second request document sent. Eligible date + 15 days Eligible date + 20 days If ANY of the following occur:

  • Response to M05 via DOCL entered
  • 65 days have elapsed since message was created
“Employer tied to Policy not verified, see APEU.” (CSAWMe04) If the NCP is the holder of a policy that has an employer sequence number, and the employer is not currently verified. Create date Create date + 30 days Create date + 60 days If the employer is updated to verified

  • If the employer is changed on POLA to a verified employer
  • 90 days after creation
“Employment Verified, notice to employer initiated. Review IANI.”  (CSAWO001) If ALL of the following are true:

  • Case priority = 2
  • AP employment verified on APEU/D
  • Complete and enforceable obligation
  • Income assignment in effect
  • Effective Order Date > zero
 Most recent of:

  • AP employment verified date;
  • Income assignment  create date;
  • Priority change date.
 Eligible date + 10 days Eligible date + 15 days If ONE of the following is true:

  • Case priority not = 2
  • Effective order date >= eligible date
  • Conference hearing type = ‘AD’ and hearing date >= eligible date
  • Judgment create date >= eligible date
  • Date lien filed >= eligible date
  • Date lien released >= eligible date
  • Date bond released >= eligible date
“Establish or complete new support order.” (CSAWO005) If ONE of the following is true:

  • An obligation does not exist for a child whose AP legal status is not = ‘M’
 Most recent of:

  • Priority change date,
  • AP legal status date
 Eligible date + 85 days If ONE of the following is true:

  • (Case priority is not = 3) AND (an obligation exists for the child) AND (The obligation is complete and enforceable)
  • (Service results date > eligible date and service results = ‘S’ or ‘T’)
“Establish paternity or complete service. See EPOC, CSCD or DOCSA.”
Value depends on the obligation segment type:

  • Established – ‘EPOC’ (CSAWC06A)
  • Pending – ‘EPOU’ (CSAWC06B)
 If ONE of the following is true:

  • AP legal status = ‘M’
  • Date petition to establish filed = zero on PESC
 Most recent of:

  • Priority change date;
  • AP legal status date
 Eligible date + 85 days If ONE of the following is true:

  • (Service results date > eligible date and service results = ‘S’ or ‘T’)
  • Obligation exists and priority not = 4
  • Date petition to establish filed > zeros
“Examine for appropriateness for review. See OBLU, OBLRV.” (System initiated) (CSAWO012) This message has been eliminated. If ONE Of the following is true:

  • Case priority not = 1 or 2
  • Review start date >= eligible date
  • Date review complete >= eligible date
“Examine for appropriateness for review. See OBLU, OBLRV.” (Caseworker initiated, normally by CP or AP request) (CSAWO011) If ALL of the following are true:

  • Case priority = 1 or 2
  • Date review initiated > zero
  • How review initiated = ‘APR’ or ‘CPR’ or ‘OST’
  • Review start date = zero
  • Review complete date = zero
 Date review initiated Eligible date + 10 days Eligible date + 15 days If ONE of the following is true:

  • Case priority not = 1 and not = 2
  • Review start date >=eligible date
  • Date review complete >=eligible date
“Financial information not yet received for review hearing. See OBLRV.”  (CSAWO022) This message has been eliminated. If ONE of the following is true:

  • Case priority not = 1 or 2
  • (Date financial info returned – Father > spaces OR date 2nd request info – Father > spaces) AND (date financial info returned – Mother > spaces OR date 2nd request info – Mother > spaces)
  • Date review complete >= eligible date
“Follow up on outstanding service. See DOCSU.” (CSAWS020) If ALL of the following are true:

  • Date service initiated > zero
  • Service results on DOCSU = zeros
 Service due date minus 15 days Eligible date + 10 days Eligible date + 20 days If the following is true:

  • Service results > spaces
“Forward modification notice from other state to parent in Oklahoma. See CSCD.” (CSAWI015) If ALL of the following are true:

  • Case priority = 1 or 2 on CSCU
  • Referral type = ‘O’
  • Referral status = ‘A’
  • Document request code = ‘OM’ and document disposition date = zero on DOCRU
 REFI/U REF/REC Date Eligible date + 5 days If ONE of the following is true:

  • Case priority not = 1 or 2
  • Referral status = ‘T’
  • Document request code = ‘OM’ and document disposition date >= eligible date
“IA sent.  No payment received in 45 days.  Please review.”  (CSAWIA15) When a payment has not been received in 45 days of sending the Initial IA document, and the case appears on the Compliance Report. Current Date Eligible Date + 15 days Eligible Date + 20 days If ONE of the following is true:

  • K, or J payment received
  • Employer changed to last known
  • If 30 days since creation
“Income Assignment denied on this obligation. Please review. Please review order for mod or appeal.” (CSAWIA02) When the IA? Field on OBLU/I = ‘D’ Current Date Eligible date + 15 days. Eligible date + 20 days. If ONE of the following is true:

  • IA? not = ‘D’;
  • IV-D status = ‘04’
“Incoming request for services. NCP no longer in Oklahoma. Please review. NOIA not initiated.”  (CSAWIA07) When ALL of the following conditions are met:

  • REFERRAL STATUS = ‘A’
  • REFERRAL TYPE = ‘I’
  • Complete address for NCP
  • ADDRESS VERIFY is ‘V’, ‘U’, or ‘spaces’
 Date notice selected + 60 days Eligible date + 15 days Eligible date + 20 days If ONE of the following is true:

  • REFERRAL STATUS  = ‘T’
  • ADDRESS VERIFY not = ‘V’, ‘U’, or ‘spaces’
  • IV-D status = ’04’
“Insufficient case data, no children listed. See CSML/CHU.” (CSAW0009) If ALL of the following are true:

  • Case priority = ‘7′
  • Case status = ‘02′
  • No child segments exist or child delete indicators = ‘D’ or children are removed
 Priority changed date Eligibility date + 15 days If the following is true:

  • Case priority not = ‘7′
“IV-D status reason indicates bankruptcy but bankruptcy data not complete. Please review.” (CSAWAN02) When all the following are true:

  • Case status = ‘10’
  • There is no bankruptcy data on ASSP or ASUP
  • Status reason = ’28’ or ‘29’ (bankruptcy)
 The day OSIS runs the Annual Notice Trigger Maintenance job Eligible date + 5 working days Eligible date + 10 working days Eligible date + 20 working days
“IV-D Status Reason indicates bankruptcy but bankruptcy data not complete.  Please review”  (CSAWIA09) When ALL of the following conditions are met:

  • IV-D Status Reason indicates bankruptcy (CSCIVDSR = 28 or 29)
  • Bankruptcy data is not filled in (CN520CHP = spaces and CN520BDD = zeroes and CN520BDF = zeroes)
  • FGN meets other criteria for issuing Notice to Withhold
 Current Date Eligible Date + 15 days Eligible date + 20 days If ONE of the following is true:

  • IV-D Status Reason changed (CSCIVDSR not = 28 or 29)
  • Bankruptcy data is filled in (CN520CHP not = spaces and CN520BDF not = zeroes)
  • IV-D status = ‘04’
“Judgment paid in full, review to release lien” (CSAWLN01) Within 30 days after the judgment amount is zero The date the judgment balance = zero on CFAJ Priority change date + 15 days Priority change date + 20 days If LENU screen ‘Date Lien Released’ field has a valid date.
“License Suspension Criteria Met.” (CSAW0035) Any one of the following are met:

  • Arrearages equal 3 months of current support; or
  • Only partial payments were applied toward a court ordered payment plan during the last 3 months; or
  • NCP failed to obtain/maintain health insurance pursuant to the court order.
 Current date When the AAPE screen RESULT field is updated
“Medical Enforcement Only Requested Through PS2 For This Custodial Person.”
(CSAWME01)		 When All of the following are true:

  • The CP is not currently under MEO (MEO BEGIN DATE = blank, or END DATE = prior date) in OSIS and had not been deleted
  • An AWL is not already there for this CP
  • The CP is the Payee on PS2 case (PSBLF9 + “P” or “G”)
  • The CP has declined full Child Support Services in PS2 (PSBLD8 = “N”)
  • The PS2 Section D Status is not “C” (Closed) or “D” (Denied)
 Current date If ONE of the following is true:

  • The CP is under MEO in OSIS (MEO BEGIN DATE = valid date and END DATE = 99/99/99)
  • The Reference Case or Person ID is removed from CCPU/CCPI
  • The CP is deleted in OSIS
  • The Reference Case or Person ID is no longer found in PS2
  • The CP is no longer payee on the Reference Case
  • The CP is no longer “Full Child Support Services Declined” on the Reference Case
  • The PS2 Section D Status is “C” (closed) or “D” (Denied)
“Negative service results; follow-up on further location or re-issue.” (CSAWS021) If ALL of the following are true:

  • Case priority not = 5 on CSCU
  • Service results on DOCSA = ‘T’
 Service due date + 15 days Eligible date + 5 days If ONE of the following is true:

  • Case priority = 5
  • Service results = ‘S’ or ‘R’
“New employment info received.  Bankruptcy 11, 12, 13 not discharged.  IA not initiated. Please review”.   (CSAWIA08) When ALL of the following conditions are met:

  • Bankruptcy type not 7 (CN520CHP = 11, 12 or 13) AND
  • Bankruptcy has not been discharged (CN520BDD = zeroes)
 Current Date Eligible Date + 15 days Eligible date + 20 days If ONE of the following is true:

  • Bankruptcy is discharged (CN520BDD = valid date)
  • Bankruptcy type changes to 7 (CN520CHP = 7)
  • IV-D status = ‘04’
“New employment info received. NOIA not sent. Case is tribal; please review.”  (CSAWIA06) When new employment information is received and CASE OFFICE = ‘ADA’, or
Procedure type = ‘CF’ or ‘TR’		 Current Date Eligible date + 15 days Eligible date + 20 days If  the following is true:

  • CASE OFFICE is not = ‘ADA’ or
  • procedure type is not ‘CF’ or ‘TR’, and
  • IV-D status = ’04’
“New Policy Received from OHCA. Check caselog.” (CSAWT001) If ANY of the following occur:

  • New policy received from OHCA
 Current date Eligible date + 15 days Eligible date + 30 days If 45 days have elapsed since message was created.
“No Active Mailing Address for Active CP. Update ADU/20.”  (CSAW0027) When ALL of the following are true:

  • CP is active on FGN, and
  • No address 20 found for the CP
 Current date Eligible date + 1 day Eligible date + 2 days When ONE of the following is true:

  • Address type 20 found for CP, or
  • CP deleted from case, or
  • CP custody end date reached for last of her children
“No CP on Obligation.” (CSAWME05) If the obligation has CP =zero. The CP then defaults to the CP of the first child included in the obligation. Create date Create date + 30 days Create date + 60 days
  • If the obligation has the CP sequence updated on OBLU
  • 90 days after creation
“Notice of Review Decision must be sent to parties within 14 days of Review Completed Date.  See OVLRV.  (CSAWO024) If ALL of the following are true:

  • Case priority = 1 or 2
  • Today’s date is more than 10 days after the Review Completed Date
  • Review results do not change the obligation
 OBLRV Date Review Completed Eligible date + 10 days Eligible date + 14 days If ONE of the following is true:

  • Case priority not = 1 or 2
  • More than 16 days have elapsed since the eligible date
“Obligation not active and enforceable.  Please review.” (CSAWIA01) When any one of the following conditions are not met:

  • Order Status must be ‘A’ or  ‘C’
  • Order must be signed
  • Order must be verified
  • Order must not be terminated
  • If there is an associated interstate referral, it must not be terminated
 Current Date Eligible date + 15 days Eligible date + 20 days If the following is true:

  • When obligation becomes active and completed (i.e. all conditions listed are met)
  • IV-D status = ‘04’
“OSIS indicates no J or K Payment Has Been Made in the Last 40 Days.”    (CSAWE005) When ALL of the following are true:

  • FGN is in status 02, 06 or 08
  • Obligation has ‘IA?’ indicator = ‘Y’ or ‘O’
  • 40 days or more since J or K payment received (CFR)
  • AP employment verified or UCB exists for AP (UCB effective date within past year of current date
  • Notice of IA sent to employer or AP referral to OESC
 Current date Eligible date + 10 days Eligible date + 25 days When ONE of the following is true:

  • Employment no longer verified
  • K or J payment > 0
  • Obligation no longer active and complete
  • Case status no longer 02, 06 or 08
  • IA release date < current date
“Outgoing interstate referral; NCP is in OK. IA initiated. Please review. NCP/ASA/REFU.”  (CSAWIA03) When ALL of the following conditions are met:

  • REFERRAL STATUS = ‘A’
  • REFERRAL TYPE = ‘O’
  • Complete address for NCP
  • ADDRESS VERIFY is ‘V’, ‘U’, or ‘spaces’
 Current Date Eligible date + 15 days Eligible date + 20 days If ONE of the following is true:

  • REFERRAL STATUS  = ‘T’
  • ADDRESS VERIFY not = ‘V’, ‘U’, or ‘spaces’
  • IV-D status = ’04’
“Paternity establishment must be completed. See EPOC, CSCD or DOCSA.” (CSAWC007) If ALL of the following are true:

  • AP legal status = ‘M’
  • Document type = ‘P11′ and service results = ‘S’
  • Date petition to establish filed > zero
 Birth date + 183 days
UNLESS

  • Birth date + 183 days is more recent than current date, when eligible date = birth date + 183 days;
  • Birth date + 183 days is equal to current date, when eligible date = current date;
  • Birth date + 183 days is prior to both current date and service results date of P11, when eligible date is = service results date of P11.
 Eligible date + 273 days Eligible date + 365 days If the following is true:

  • (Case priority not = 4 and AP legal status not = ‘M’)
“Policy Coverage Lapse occurred. Check case log.” (CSAWT002) If ANY of the following occur:

  • Coverage lapse has occurred on policy since last OHCA load
 Current date Eligible date + 15 days Eligible date + 30 days If 45 days have elapsed since message was created.
“Priority is 7; analyze case for insufficient data.” (CSAW0010) If ALL of the following are true (these conditions should not exist because the priority assignment process will not assign a priority of 7):

  • Case priority = ‘7′
  • Child segments exist and any child delete indicator = space and any child is not removed
 Current date Eligible date + 15 days If the following is true:

  • Case priority not = ‘7′
“Proceed with getting an income assignment order. See CSCD.”  (CSAWO026) If ALL of the following are true:

  • Priority = 1 or = 2
  • Income assignment request date > zero
  • No notice segments exist for types ‘E08’ and ‘E13’, which have select dates >= income assignment request date.
 Income assignment request date + 10 days Eligible date + 10 days If ONE of the following is true:

  • Priority not = 1 and not = 2
  • (Notice type = ‘E08’) AND (Notice select date >= income assignment request date)
  • (Notice type = ‘E13’) AND (Notice select date >= income assignment request date)
“Provide responding state with requested information. See DOCRU/I.” (CSAWI017) If ALL of the following are true:

  • Referral type = ‘O’
  • Referral status = ‘A’
  • Document source identifier = ‘AIR’ and document disposition date = zero
 Most recent of:

  • Referral  date; or
  • Start date of  request
 Eligible date + 25 days If ONE Of the following is true:

  • Referral status = ‘T’
  • Document disposition date > eligible date and document source identifier = ‘AIR’
“Pursue income assignment or other enforcement action. See CSCD.”  (CSAWO003) If ALL of the following are true:

  • Case priority = 2
  • AP mailing address verified
  • AP employment not verified on APEU/D
  • Last enforcement action = spaces
  • Complete and enforceable obligation
  • No income assignment in effect
 Most recent of:

  •  AP mailing address verified date,
  • Priority change date
 If date of service is more recent than eligible date; 45 days after creation. If ONE of the following is true:

  • Case priority not = 2
  • Effective order date >= eligible date
  • (Conference hearing type = ‘AD’ and hearing date >= eligible date)
  • Judgement create date >= eligible date
  • Date lien filed >= eligible date
  • Date lien released >= eligible date
  • Date bond released >= eligible date
“Review for acceleration of contempt. See CFRR, CNTA/U.”   (CSAWT024) If ALL of the following are true:

  • Contempt disposition type = ‘2’
  • Accelerate contempt = space
 Contempt disposition date + 60 days Eligible date + 10 days Eligible date + 15 days If the following is true:

  • Accelerate contempt > spaces
“Review for closure, check AP date of death on DCHG.  If valid, update proof of death.” (CSAWP028) Date of death > zeros Current date Eligible date + 15 days Eligible date + 20 days Proof of death entered
“Review license suspension.  No payment received.”  (CSAW0035) If ALL of the following are true:

  • No payment plan established.
  • The License Rev. Disposition Date is zero or spaces.
  • The FGN is in priority 1 or 2 and the status is 02, 06, or 08.
  • The FGN has no future hearing type of ‘CR’.
  • The FGN has current support due for each of the last three months.
  • The FGN has past due balances for this month that are greater than the current support due for each of the prior three months.
 Current date If the following is true”

  • A payment plan has been established.
  • A future hearing with type ‘CR’ has been set.
  • The case priority is not 1 or 2, and the status is not 02, 06, or 08.
“Review of order appropriate; prepare documents and forward to other state. See CSCD, DOCRU/I.”   (CSAWI014) If ALL of the following are true:

  • Case priority = 1 or 2
  • Review initiated date > zero
  • Referral type = ‘O’
  • Referral status = ‘A’
  • Review complete date = zero
 OBLRV Date Initiated If ONE of the following is true:

  • Case priority not = 1 or 2
  • Referral status = ‘T’
  • (Document request code = IR or RR) and document disposition date >= eligible date
“Review open but currently uncollectible status. See CSCU – Possible update status/review date.”  (CSAW0023) If ALL of the following are true:

  • IV-D status code = ’10’
  • Current date >= status 10 review date
 Current date Eligible date + 10 days Eligible date + 15 days If ONE of the following is true:

  • IV-D status code not = ’10’
  • Status 10 review date >= eligible date
“Review petition dismissed without prejudice for further action.”   (CSAWO025) If ALL of the following are true:

  • Hearing disposition = ‘DIS’
  • Hearing obligation number > zero
  • Current date < reinitiate action date
 Re-initiate action date minus 20 days Eligible date + 15 days Eligible date + 20 days If the following is true:

  • Hearing disposition not = ‘DIS’
“Review process initiated.”  Financial Affidavits are due back.”  (CSAWO015) This message has been eliminated. If ONE of the following is true:

  • Case priority not = 1 or 2
  • Review has been completed
  • Financial Affidavits have been returned
“Review stat 10, Reas 19 NCP Incarcerated. Ver emp received.” (CSAWIA13) When all of the following conditions are met:

  • New verified employer received
  • Case in status 10, reason 19
 Current Date Eligible Date + 15 days Eligible Date + 20 days If one of the following is true:

  • Verified employer is changed to last known, or
  • status is not longer 10, or
  • NOIA is sent
“Review stat 10, Reas 20 NCP Temp Disabled. Ver emp received.” (CSAWIA12) When all of the following conditions are met:

  • New verified employer received
  • Case in status 10, reason 20
 Current Date Eligible Date + 15 days Eligible Date + 20 days If one of the following is true:

  • Verified employer is changed to last known, or
  • status is not longer 10, or
  • NOIA is sent
“Review stat 10, Reas 37 NCP Institutionalized. Ver emp received.” (CSAWIA14) When all of the following conditions are met:

  • New verified employer received
  • Case in status 10, reason 37
 Current date Eligible Date + 15 days Eligible Date + 20 days If one of the following is true:

  • Verified employer is changed to last known,
  • status is not longer 10, or
  • NOIA is sent
“Section I Order Data Changed In PS2 For Child. Review PULC for FGN” (CSAWPS01) If ALL of the following are true:

  • A pending update for a legal order field is recorded
  • The FGN is open (status not = 04 or IA)
  • The FGN is not information only (type service not = I)
  • The actual PS2 update occurred after CSNA was performed (the PS2 update date > than the CSCU create date)
  • The PS2 update applies to a child in the FGN (PS2 case/person ID exists on the CHU screen for a non-deleted, non-removed child)
  • The pending update was created the day of or the day after the actual PS2 update (to prevent “old” PS2 updates from cluttering up the AWL)
  • CSAWPS01 is not in the AWL delete table DELAWL
  • No CSAWPS01 AWL currently exists for this FGN for the PS2 case/PS2 person (Note: if multiple changes occur in PS2, only one message will exist per child and the eligible date, due date, etc. for the child will be the dates associated with the first PS2 update).
  • The PS2 update occurred after any previous CSAWPS01 messages for the same FGN/PS2 case/Section I/PS2 child were deleted
 PS2 update date Eligible date + 10 days Eligible date + 15 days If the following is true:

  • No APYHIST PUI entries exist for this PS2 case number and PS2 person number (in other words, all associated PUI entries have been deleted)
“Send a copy of order to parties within 14 days of the date signed.”  (CSAWO023) If ALL of the following are true:

  • Case priority = 1 or 2
  • Today’s date is more than 10 days after the Review Completed Date
  • Review results do not change the obligation
 OBLU/N/E  DATE SIGNED Date Eligible date + 10 days Eligible date + 14 days If ONE of the following is true:

  • Case priority not = 1 or 2
  • More than 16 days have elapsed since the eligible date
“Send employer withholding notice. See CSCD.” (CSAWE002) If ALL of the following are true:

  • Case priority = 2
  • (Address type = 05 or 30) and address verify indicator = ‘V’
  • AP employment verified on APEU/D
  • Document type = ‘E08′
  • Document service results = ‘S’
  • Service result date > priority change date
 Service results date + 15 days, UNLESS

  • hearing date is more recent than service results date AND conference hearing type is ‘IN’ AND hearing disposition is ‘AGR’, ‘DEF’, or ‘SUS’, when
  • eligible date is the same as the hearing date otherwise
 10 days after creation 15 days after creation If the following is true:

  • Case priority not = 2
“Status request from initiating state’s Local Office.” (CSAWI032)
This message goes to Interstate referral assigned worker. Same message (CSAWZ032) goes to worker creating document request.		 If ALL of the following are true:

  • Document request code = ‘IL’ and document disposition date = zero
  • Referral type = ‘I’
  • Referral status = ‘A’
 Start date of request If ONE Of the following is true:

  • Document request code = ‘IL’ and document disposition date >= eligible date
  • Notice type = ‘I04’ and select date >= eligible date
  • Referral status = ‘T’
“Status request from initiating state’s Central Office.” (CSAWI031)
This message goes to Interstate referral assigned worker. Same message (CSAWZ031) goes to worker creating document request.		 If ALL of the following are true:

  • Document request code = ‘IC’ and document disposition date = zero
  • Referral type = ‘I’
  • Referral status = ‘A’
 Start date of request If ONE of the following is true:

  • Document request code = ‘IC’ and document disposition date >= eligible date
  • Notice type = ‘I04’ and select date >= eligible date
  • Referral status = ‘T’
“System Cannot Prorate CS Amount to Other Children on the Obligation.”   (CSAWM034) The EPS field on OBLU has an ‘N’ (set by the system). Current date Eligible date + 5 days Eligible date + 10 days Remove ‘N’ from EPS Field on OBLU by inserting ‘S’ (to suppress) or a ‘   ’ –  blank (to prorate)
“TANF/IV-E case is suspended, contact TANF/IV-E caseworker if necessary.”  (CSAW0033) When ALL of the following are true:

  • Case Type is ‘F’ or ‘C’ (child case type)
  • PSCD = ‘S’ (IV-A Suspension)
 Current date + 35 days Eligible date + 50 days Eligible date + 65 days If PSCD59 is not =‘S’
“Update CHMU for MED5.” (CSAWME02) When a MED5 can be automatically created but CHMU data has not been entered. Create date Create date + 30 days Create date + 60 days If information for children is updated on CHMU
If MED5 is manually generated
90 days after creation
“Verify completeness of request, acknowledge receipt, forward for processing. See CSCD.” (CSAWI018) If ALL of the following are true:

  • Referral Type = ‘I’
  • Referral Status = ‘A’
 Referral segment create date Eligible date + 9 days Eligible date + 15 days If ONE of the following is true:

  • Referral status = ‘T’
  • (Notice type = ‘I01’ or ‘I02’) AND notice select date >= eligible date)
“Verify whether AP is ordered to provide medical insurance. If so, take enforcement action.” (CSAWTN01) Within 30 days of generation date of M01 document Current date Eligible date + 15 days Eligible date + 20 days If Action Code updated with ‘Y’ and a response date updated on DOCL for M01
“Verify whether CP is ordered to provide medical insurance and determine if further action is needed.”     (CSAWTN04) Within 30 days of generation date of M04 document Current date Eligible date + 15 days Eligible date + 20 days If Action Code updated with ‘Y’ and a response date updated on DOCL for M04
The accuracy of this CSQuest article is up to date as of April 14, 2025

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