Action Work List (AWL) messages are tools for caseworkers and supervisors to use to determine what actions need to be taken on any particular case.
Caseworker: When the AWL screen is accessed by a caseworker (AWL), messages will be displayed for the worker currently logged on to that terminal. AWL messages can also be accessed by FGN (AWLF sp FGN).
Supervisor: A supervisor can use AWL messages as a management tool by accessing a worker’s list (AWLW sp Worker’s User ID). The list begins with the most recent action added to AWL and ends with the least current action.
Each message has a prefix to indicate the urgency of the action to be taken. These prefixes are generated by the system and are based on the following criteria:
- The Eligible Date is the date the FGN meets all the conditions to create an action work list message, and is the date a ‘1st Notice‘ prefix will be displayed with the message on the worker’s AWL list.
- A ‘Reminder’ Notice is generated if the system-established reminder date is prior or equal to the current date and prior to the due date.
- A ‘Warning’ Notice is generated if the due date is prior or equal to the current date. The Due Date is the date by which action must be taken.
- For more information about AWL messages, refer to T-User (M sp AWL, M sp AWLDATA).
- AWL Message Chart: The following chart (created in April 2008) outlines the Action Work List messages that can be generated by OSIS (in alphabetical order), with the Message, when created (creation criteria), eligible date, reminder notice date, warning notice date, and when deleted (deletion criteria):
Message | When Created | Eligible Date | Reminder Notice | Warning Notice | When Deleted |
---|---|---|---|---|---|
“60-day notice sent. Review for closure. Update status on CSCU.” (CSAWP027) | If ALL of the following are true:
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Date notice selected + 60 days |
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Eligible date + 20 days | If the following is true:
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“Annual Notice Process Initiated. Complete Process and Update CSANU.” (CSAWAN01) | If ALL of the following are true:
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Current date = 60 days | Current date + 75 days | Current date + 90 days | If ONE of the following is true:
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“AP Insurance Questionnaire Sent, No Response Rcvd.” (CSAWTM01) | If ANY of the following occur:
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Date notice selected | Eligible date + 15 days | Eligible date + 20 days | If ANY of the following occur:
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“AP Insurance Questionnaire Sent. No Response Rcvd. Second Request.” (CSAWTD01) | If ANY of the following occur:
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Date notice selected | Eligible date + 15 days | Eligible date + 20 days | If ANY of the following occur:
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“AP not located; SSN required or manual search is needed.” (CSAW0008) | If ALL of the following are true:
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Priority change date + 30 days | Priority change date + 45 days | Priority change date + 70 days | If ONE of the following is true:
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“Bond extinguished for service.” (CSAWBD03) | If the BNDU screen ‘Available Amount’ field = zero | Date Bond Posted field + 45 days | Priority change date + 15 days | Priority change date + 20 days | If ONE of the following is true:
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“Bond ordered but not posted” (CSAWBD01) | If ALL the following are true:
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DATE BOND ORDERED from BNDU screen. | Priority change date + 15 days | Priority change date + 20 days | If ONE of the following is true:
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“Bond posted, support has not been paid” (CSAWBD02) | If ALL the following are true:
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DATE BOND POSTED from BNDU screen. | Priority change date + 15 days | Priority change date + 20 days | If ONE of the following is true:
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“Case due review. Notification of right to review sent. (CSAWO014) | If ALL of the following are true:
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Current date | Eligible date + 30 days | Eligible date + 60 days | If ONE of the following is true:
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“CHU CP and OBL CP not the same.” (CSAWMe03) | If the CP of the child is not equal to the CP of the obligation. | Create date | Create date + 30 days | Create date + 60 days | If ONE of the following is true:
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“Collect necessary documentation and send to other state.” (CSAWI019) | If ALL of the following are true:
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Current date | If ONE of the following is true:
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“Complete Enforcement Action. Last Action was (?). See CSCD.”
Values of (?) depend on the value of last enforcement action:
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If ALL of the following are true:
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Most recent of :
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Eligible date + 30 days,
UNLESS
Date service initiated is more recent than eligible date and service results = space; when reminder notice is posted on eligible date + 55 days |
If ONE of the following is true:
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“Complete review and adjustment process within 180 days of Review Start Date. See OBLU, OBLRV.” (CSAWO013) | If ALL of the following are true:
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OBLRV Review Start Date | Eligible date + 90 days | Eligible date + 150 days | If ONE of the following is true:
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“Continued IV-D Services Notice not generated since CP address not available. Update ADU20.” (CSAW-IVD) | When an invalid CP address is encountered at the time of generating the Continued IV-D Services Notice. | Current date | Eligible date + 1 day | Eligible date + 2 days | If ONE of the following is true:
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“CP Insurance Questionnaire Sent, No Response Rcvd.” (CSAWTM04) | If ANY of the following occur:
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30 days after first document sent. | Eligible date + 15 days | Eligible date + 20 days | If ANY of the following occur:
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“CP Insurance Questionnaire Sent. No Response Rcvd. Second Request.” (CSAWTD04) | If ANY of the following occur:
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30 days after 2nd request document sent. | Eligible date + 15 days | Eligible date + 20 days | If ANY of the following occur:
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“CP waiver not received: See DOCL” (CSAWTR01) | When either of the following occur:
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Current date + 20 days | Eligible date + 30 days | If ONE of the following is true:
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“Emp Insurance Questionnaire Sent, No Response Rcvd.” (CSAWTM05) | If ANY of the following occur:
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30 days after first document sent. | Eligible date + 15 days | Eligible date + 20 days | If ANY of the following occur:
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“Emp Insurance Questionnaire Sent. No Response Rcvd. *Second request.” (CSAWTD05) | If ANY of the following occur:
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30 days after second request document sent. | Eligible date + 15 days | Eligible date + 20 days | If ANY of the following occur:
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“Employer tied to Policy not verified, see APEU.” (CSAWMe04) | If the NCP is the holder of a policy that has an employer sequence number, and the employer is not currently verified. | Create date | Create date + 30 days | Create date + 60 days | If the employer is updated to verified
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“Employment Verified, notice to employer initiated. Review IANI.” (CSAWO001) | If ALL of the following are true:
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Most recent of:
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Eligible date + 10 days | Eligible date + 15 days | If ONE of the following is true:
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“Establish or complete new support order.” (CSAWO005) | If ONE of the following is true:
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Most recent of:
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Eligible date + 85 days | If ONE of the following is true:
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“Establish paternity or complete service. See EPOC, CSCD or DOCSA.” Value depends on the obligation segment type:
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If ONE of the following is true:
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Most recent of:
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Eligible date + 85 days | If ONE of the following is true:
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“Examine for appropriateness for review. See OBLU, OBLRV.” (System initiated) (CSAWO012) | This message has been eliminated. | If ONE Of the following is true:
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“Examine for appropriateness for review. See OBLU, OBLRV.” (Caseworker initiated, normally by CP or AP request) (CSAWO011) | If ALL of the following are true:
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Date review initiated | Eligible date + 10 days | Eligible date + 15 days | If ONE of the following is true:
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“Financial information not yet received for review hearing. See OBLRV.” (CSAWO022) | This message has been eliminated. | If ONE of the following is true:
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“Follow up on outstanding service. See DOCSU.” (CSAWS020) | If ALL of the following are true:
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Service due date minus 15 days | Eligible date + 10 days | Eligible date + 20 days | If the following is true:
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“Forward modification notice from other state to parent in Oklahoma. See CSCD.” (CSAWI015) | If ALL of the following are true:
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REFI/U REF/REC Date | Eligible date + 5 days | If ONE of the following is true:
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“IA sent. No payment received in 45 days. Please review.” (CSAWIA15) | When a payment has not been received in 45 days of sending the Initial IA document, and the case appears on the Compliance Report. | Current Date | Eligible Date + 15 days | Eligible Date + 20 days | If ONE of the following is true:
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“Income Assignment denied on this obligation. Please review. Please review order for mod or appeal.” (CSAWIA02) | When the IA? Field on OBLU/I = ‘D’ | Current Date | Eligible date + 15 days. | Eligible date + 20 days. | If ONE of the following is true:
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“Incoming request for services. NCP no longer in Oklahoma. Please review. NOIA not initiated.” (CSAWIA07) | When ALL of the following conditions are met:
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Date notice selected + 60 days | Eligible date + 15 days | Eligible date + 20 days | If ONE of the following is true:
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“Insufficient case data, no children listed. See CSML/CHU.” (CSAW0009) | If ALL of the following are true:
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Priority changed date | Eligibility date + 15 days | If the following is true:
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“IV-D status reason indicates bankruptcy but bankruptcy data not complete. Please review.” (CSAWAN02) | When all the following are true:
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The day OSIS runs the Annual Notice Trigger Maintenance job | Eligible date + 5 working days | Eligible date + 10 working days | Eligible date + 20 working days |
“IV-D Status Reason indicates bankruptcy but bankruptcy data not complete. Please review” (CSAWIA09) | When ALL of the following conditions are met:
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Current Date | Eligible Date + 15 days | Eligible date + 20 days | If ONE of the following is true:
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“Judgment paid in full, review to release lien” (CSAWLN01) | Within 30 days after the judgment amount is zero | The date the judgment balance = zero on CFAJ | Priority change date + 15 days | Priority change date + 20 days | If LENU screen ‘Date Lien Released’ field has a valid date. |
“License Suspension Criteria Met.” (CSAW0035) | Any one of the following are met:
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Current date | When the AAPE screen RESULT field is updated | ||
“Medical Enforcement Only Requested Through PS2 For This Custodial Person.” (CSAWME01) |
When All of the following are true:
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Current date | If ONE of the following is true:
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“Negative service results; follow-up on further location or re-issue.” (CSAWS021) | If ALL of the following are true:
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Service due date + 15 days | Eligible date + 5 days | If ONE of the following is true:
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“New employment info received. Bankruptcy 11, 12, 13 not discharged. IA not initiated. Please review”. (CSAWIA08) | When ALL of the following conditions are met:
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Current Date | Eligible Date + 15 days | Eligible date + 20 days | If ONE of the following is true:
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“New employment info received. NOIA not sent. Case is tribal; please review.” (CSAWIA06) | When new employment information is received and CASE OFFICE = ‘ADA’, or Procedure type = ‘CF’ or ‘TR’ |
Current Date | Eligible date + 15 days | Eligible date + 20 days | If the following is true:
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“New Policy Received from OHCA. Check caselog.” (CSAWT001) | If ANY of the following occur:
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Current date | Eligible date + 15 days | Eligible date + 30 days | If 45 days have elapsed since message was created. |
“No Active Mailing Address for Active CP. Update ADU/20.” (CSAW0027) | When ALL of the following are true:
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Current date | Eligible date + 1 day | Eligible date + 2 days | When ONE of the following is true:
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“No CP on Obligation.” (CSAWME05) | If the obligation has CP =zero. The CP then defaults to the CP of the first child included in the obligation. | Create date | Create date + 30 days | Create date + 60 days |
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“Notice of Review Decision must be sent to parties within 14 days of Review Completed Date. See OVLRV. (CSAWO024) | If ALL of the following are true:
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OBLRV Date Review Completed | Eligible date + 10 days | Eligible date + 14 days | If ONE of the following is true:
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“Obligation not active and enforceable. Please review.” (CSAWIA01) | When any one of the following conditions are not met:
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Current Date | Eligible date + 15 days | Eligible date + 20 days | If the following is true:
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“OSIS indicates no J or K Payment Has Been Made in the Last 40 Days.” (CSAWE005) | When ALL of the following are true:
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Current date | Eligible date + 10 days | Eligible date + 25 days | When ONE of the following is true:
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“Outgoing interstate referral; NCP is in OK. IA initiated. Please review. NCP/ASA/REFU.” (CSAWIA03) | When ALL of the following conditions are met:
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Current Date | Eligible date + 15 days | Eligible date + 20 days | If ONE of the following is true:
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“Paternity establishment must be completed. See EPOC, CSCD or DOCSA.” (CSAWC007) | If ALL of the following are true:
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Birth date + 183 days UNLESS
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Eligible date + 273 days | Eligible date + 365 days | If the following is true:
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“Policy Coverage Lapse occurred. Check case log.” (CSAWT002) | If ANY of the following occur:
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Current date | Eligible date + 15 days | Eligible date + 30 days | If 45 days have elapsed since message was created. |
“Priority is 7; analyze case for insufficient data.” (CSAW0010) | If ALL of the following are true (these conditions should not exist because the priority assignment process will not assign a priority of 7):
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Current date | Eligible date + 15 days | If the following is true:
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“Proceed with getting an income assignment order. See CSCD.” (CSAWO026) | If ALL of the following are true:
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Income assignment request date + 10 days | Eligible date + 10 days | If ONE of the following is true:
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“Provide responding state with requested information. See DOCRU/I.” (CSAWI017) | If ALL of the following are true:
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Most recent of:
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Eligible date + 25 days | If ONE Of the following is true:
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“Pursue income assignment or other enforcement action. See CSCD.” (CSAWO003) | If ALL of the following are true:
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Most recent of:
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If date of service is more recent than eligible date; 45 days after creation. | If ONE of the following is true:
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“Review for acceleration of contempt. See CFRR, CNTA/U.” (CSAWT024) | If ALL of the following are true:
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Contempt disposition date + 60 days | Eligible date + 10 days | Eligible date + 15 days | If the following is true:
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“Review for closure, check AP date of death on DCHG. If valid, update proof of death.” (CSAWP028) | Date of death > zeros | Current date | Eligible date + 15 days | Eligible date + 20 days | Proof of death entered |
“Review license suspension. No payment received.” (CSAW0035) | If ALL of the following are true:
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Current date | If the following is true”
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“Review of order appropriate; prepare documents and forward to other state. See CSCD, DOCRU/I.” (CSAWI014) | If ALL of the following are true:
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OBLRV Date Initiated | If ONE of the following is true:
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“Review open but currently uncollectible status. See CSCU – Possible update status/review date.” (CSAW0023) | If ALL of the following are true:
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Current date | Eligible date + 10 days | Eligible date + 15 days | If ONE of the following is true:
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“Review petition dismissed without prejudice for further action.” (CSAWO025) | If ALL of the following are true:
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Re-initiate action date minus 20 days | Eligible date + 15 days | Eligible date + 20 days | If the following is true:
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“Review process initiated.” Financial Affidavits are due back.” (CSAWO015) | This message has been eliminated. | If ONE of the following is true:
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“Review stat 10, Reas 19 NCP Incarcerated. Ver emp received.” (CSAWIA13) | When all of the following conditions are met:
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Current Date | Eligible Date + 15 days | Eligible Date + 20 days | If one of the following is true:
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“Review stat 10, Reas 20 NCP Temp Disabled. Ver emp received.” (CSAWIA12) | When all of the following conditions are met:
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Current Date | Eligible Date + 15 days | Eligible Date + 20 days | If one of the following is true:
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“Review stat 10, Reas 37 NCP Institutionalized. Ver emp received.” (CSAWIA14) | When all of the following conditions are met:
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Current date | Eligible Date + 15 days | Eligible Date + 20 days | If one of the following is true:
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“Section I Order Data Changed In PS2 For Child. Review PULC for FGN” (CSAWPS01) | If ALL of the following are true:
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PS2 update date | Eligible date + 10 days | Eligible date + 15 days | If the following is true:
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“Send a copy of order to parties within 14 days of the date signed.” (CSAWO023) | If ALL of the following are true:
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OBLU/N/E DATE SIGNED Date | Eligible date + 10 days | Eligible date + 14 days | If ONE of the following is true:
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“Send employer withholding notice. See CSCD.” (CSAWE002) | If ALL of the following are true:
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Service results date + 15 days, UNLESS
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10 days after creation | 15 days after creation | If the following is true:
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“Status request from initiating state’s Local Office.” (CSAWI032) This message goes to Interstate referral assigned worker. Same message (CSAWZ032) goes to worker creating document request. |
If ALL of the following are true:
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Start date of request | If ONE Of the following is true:
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“Status request from initiating state’s Central Office.” (CSAWI031) This message goes to Interstate referral assigned worker. Same message (CSAWZ031) goes to worker creating document request. |
If ALL of the following are true:
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Start date of request | If ONE of the following is true:
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“System Cannot Prorate CS Amount to Other Children on the Obligation.” (CSAWM034) | The EPS field on OBLU has an ‘N’ (set by the system). | Current date | Eligible date + 5 days | Eligible date + 10 days | Remove ‘N’ from EPS Field on OBLU by inserting ‘S’ (to suppress) or a ‘ ’ – blank (to prorate) |
“TANF/IV-E case is suspended, contact TANF/IV-E caseworker if necessary.” (CSAW0033) | When ALL of the following are true:
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Current date + 35 days | Eligible date + 50 days | Eligible date + 65 days | If PSCD59 is not =‘S’ |
“Update CHMU for MED5.” (CSAWME02) | When a MED5 can be automatically created but CHMU data has not been entered. | Create date | Create date + 30 days | Create date + 60 days | If information for children is updated on CHMU If MED5 is manually generated 90 days after creation |
“Verify completeness of request, acknowledge receipt, forward for processing. See CSCD.” (CSAWI018) | If ALL of the following are true:
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Referral segment create date | Eligible date + 9 days | Eligible date + 15 days | If ONE of the following is true:
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“Verify whether AP is ordered to provide medical insurance. If so, take enforcement action.” (CSAWTN01) | Within 30 days of generation date of M01 document | Current date | Eligible date + 15 days | Eligible date + 20 days | If Action Code updated with ‘Y’ and a response date updated on DOCL for M01 |
“Verify whether CP is ordered to provide medical insurance and determine if further action is needed.” (CSAWTN04) | Within 30 days of generation date of M04 document | Current date | Eligible date + 15 days | Eligible date + 20 days | If Action Code updated with ‘Y’ and a response date updated on DOCL for M04 |