Case Management  OSIS Basics

How to access OSIS screens and how to read them.

Linked listing of important OSIS screens

The OSIS Screen Books are a valuable resource, but difficult to find. Here are two ways to get to them.

Up-to-date listing of frequently (and not so frequently) used OSIS transactions and reports, grouped by subject area.

Overview of OSIS screens that are to be updated while working a case along with data fields and data codes.

Official chart of action worklist messages

An overview of the IV-A / PS2 Case Management Screens

Guidelines for logging customer activity with the Case Log