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March 15, 2023

10 Things Your Employees are Dying to Hear You Say

10 phrases or questions you can use with employees to build respect, gratitude and trust

June 22, 2021

How to Be a Good Listener

This article briefly details the art of Active Listening.

November 4, 2022

New Office Group Sizes

Due to our CSS caseload becoming smaller from case closure projects and other factors, office caseload sizes have changed from past years. Effective 6/30/22, old and new office group sizes are compared, with the new group sizes now being used for purposes of performance measures and other reporting.

June 22, 2021

Credibility – Your Most Important Asset

Discusses specific things you can do to build and maintain your credibility

January 20, 2023

Victims of unemployment fraud

What to do if employees or NCPs become the victim of fraudulent unemployment claims.

August 19, 2021

9 things employees want from managers/supervisors

Different employees crave different things from their managers or supervisors

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