Electronic Benefits Services (EBS) are the issuances that are sent electronically to our debit card vendor.
To process the EBS items in PNDL, first determine the appropriate disposition.
After you have made any necessary case updates, add an “R” resolution indicator using PNDR and a note stating your request.
There are three edits applicable only to EBS you may encounter:
- EPC CANCEL – CARD STATUSED AS RETURNED (PNDL Type CW or RE)
This edit indicates that the card has been returned to the debit card vendor. Once a card has been returned, when the CP/NCP’s address is updated, a new card will automatically be issued.
- EPC CANCEL – NOT PINNED FOR 75 DAYS (PNDL Type CW)
This edit indicates that a card was sent to the CP/NCP 75 days prior and has not yet been pinned. At this point, receipts will distribute to the CP/NCP but will cancel the same night they are distributed and show up as CW on KI1.
- EPC RETURNED – NOT PINNED FOR 90 DAYS (PNDL TYPE RE)
This edit indicates that a card was sent to the CP/NCP 90 or more days prior and has not yet been pinned. Payments that receive this edit message were actually sent to the debit card company and loaded to the CP/NCP’s card, but upon their failure to activate the card, the funds were expunged and sent back to CSS.
If an account has the card statused as returned, then the CP/NCP’s address is probably out of date.
If the card has not been pinned, the address may be current; however, the CP/NCP may not understand that the debit card they received was related to child support.
Both of these situations require contact with the CP/NCP to determine the source of the problem.