iCE is the Oklahoma Health Care Authority’s (OHCA) case management system. It contains case information about the Eligibility of the case and the Recipients on the case.
Under Eligibility, CSS has access to:
Application Information
- Absent Parent
- Application Errors
- Benefit Recovery
- Case Actions
- Comments
- Grievance
- Health Insurance
- Member Eligibility
- Restrictions
Household
- Household Contact Information
- Household Member
- Pregnancy
Income
- Childcare Expenses
- Household Income
Other
- Application Letter Tracking
- Generic Letter
- Suspension Information
- Verification / Documentation
Under Recipient, CSS has access to:
- Member
- Medicare
- Previous Data (including previous IDs)
Child support staff who have access to CSNA for case building have access to both Agency View and iCE. Both Agency View and iCE should be used when researching cases for medical support.