When no address or employer information is available through the use of OSIS automatic locate procedures, or you need to confirm locate information, you must use the manual locate process. If you are a Locate Specialist, your tasks may include updating the system with address, employer, or other identifying information. Some tasks may require you to search the physical case file, OSIS, and/or web sites to find needed information OSIS could not find automatically.
During the manual locate process you might also find an order that has not been entered into OSIS or assets that may be attached or levied for support. Make sure all appropriate information that is in the file has been entered into the case on OSIS.
Manual locate tips: Before starting your manual locate always check the physical file for information that might have been overlooked.
Things to look for:
- Application
- Public Assistance Absent Parent Info Sheet
- Any CP correspondence, L07, L06
- Employer letters
- Orders
You may find identifying information like:
- Name, Date of Birth, SSN;
- Address or employer information;
- Name of other person and contacts (i.e. family, friends, co-workers).
All of these assist in determining who and where the NCP is.