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  • September 11, 2023

    Training Qualified Domestic Relations Order

    This article explains the nature of Qualified Domestic Relations Orders and how they are used.
  • March 13, 2024

    5-Minute Overview How modifications start (3 ways)

    NCP/CP Customer Request Reports WebFocus, CMOD, RAMENU (OSIS) Caseworker Often, workers will notice cases needing a review while performing some other task.
  • January 15, 2021

    Documents & Resources Searching for Existing Orders

    A helpful guide when teleworking, presenting relevant OSIS screens and useful websites that will help your search for existing orders.
  • August 19, 2021

    Training Changes to AAPE in OSIS

    On 2019 January 11, a new OSIS screen was introduced for AAPE. This article discusses new features and explains how to work with them.
  • May 18, 2023

    5-Minute Overview Suspected Child Abuse

    What to do if you suspect child abuse and who provides services through DHS
  • August 16, 2023

    5-Minute Overview Why We Establish Orders/Paternity for Incarcerated Parents

    Overview of the reasons we establish orders and paternity for incarcerated parents.
  • August 8, 2023

    5-Minute Overview Case Closure: Enforcement or Not

    Whether to keep case open or close
  • May 22, 2023

    5-Minute Overview Medical Enforcement and Passing Audit

    Discusses the two most common audit errors for medical enforcement
  • April 25, 2023

    Training Deprived Action Ceases – Deferred to CSS

    The description of the process used for enforcement after a deprived action jurisdiction ceases or is deferred to Child Support Services.
  • August 31, 2023

    Training Passport Denial Program

    The Passport Denial Program was established to deny passports to individuals who owe child support, and to meet the requirements of the law. Its intent is to enforce collection of past-due child support.