Type
Title
Date
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January 21, 2026 5-Minute Overview Case Closure: Enforcement or Not
Whether to keep case open or close -
August 6, 2026 5-Minute Overview How to Make Child Support Payments
Shows the payment options for non-custodial parents and employers including information on how to make a payment, where to mail a payment, and how to set up online payments. -
September 19, 2025 Help & How To CSS Initiated Modification
When a Child Support Services (CSS) initiated downward modification is effective back to the date the motion -
September 19, 2025 Training Credit Bureau Reporting
Credit Bureau reporting can be a great incentive for NCPs to satisfy their child support debt. -
April 14, 2025 Help & How To Overpayment Administrative Review Process
Covers the overpayment administrative review process. -
September 9, 2025 Help & How To Bad Debt Scenario – NCP Overpaid the Amount Due
Discusses CSS processes when there is a bad debt due to the NCP overpaying the amount due. -
April 14, 2025 Help & How To ‘Complex URA Verification’ Obligation/Balance Sharing
Describes the process if obligations and/or balances are shared by more than one CP and how to split the balances amongst the appropriate CP. -
April 18, 2025 Training Hierarchies, Buckets & Balances
Description of the order in which different balances are paid and why.