Menu Help & How To Video Simulation Game Document & Resources Training Link Tag Search clock thumbs-up angle-up
  • February 17, 2023

    5-Minute Overview General Fund Information

    Explains the process of moving money into and out of the general fund.
  • December 6, 2023

    Documents & Resources ARC Agreement Finance Updates

    Once a court order is obtained to reduce state balances due to an NCP’s compliance with a State Debt Compromise agreement, a finance worker will adjust both the child support & TANF URA balances.
  • August 17, 2023

    Training Real Property Lien Renewal

    The lien renewal process is explained, using definitions, procedural, graphic, and reports.
  • August 19, 2021

    Training How to View Debit Card Information – Step by Step Information

    Step by step instructions on how to view debit card information in OSIS.
  • August 19, 2021

    Training UNDL Edits

    Edits you will see when working UNDL
  • August 19, 2021

    Training Allocation and UNDL Edits

    When doing Allocation and UNDL edits, there are things you can check.
  • August 19, 2021

    5-Minute Overview How to Read an Order

    Quick reference for how to read an order and complements the required LMS online course How to Read a Court Order
  • August 19, 2021

    Documents & Resources TANF Research

    The TANF Research article will show the common OSIS screens used to obtain additional TANF information on a case.
  • August 19, 2021

    5-Minute Overview Cross Referencing

    The process of cross referencing is used to attach the URA from a case to the appropriate FGN. For example, if you see that on the URA screen there is no TANF information on a case, such as no reference case number or no URA to verify, but you know the customer has received TANF services, you need to cross reference the case.
  • August 8, 2023

    5-Minute Overview Case Closure: Enforcement or Not

    Whether to keep case open or close