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Bad Debt Overpayment Process

Bad Debts are usually discovered at the district office level, and created by the Center for Finance and Budget (CFB).

Follow the process below:

  1. After realizing receipts have distributed to incorrect balances, complete an arrearage computation (A/C) to verify the full scope the error.
  2. Update balances in OSIS.
  3. Submit a Finance Action Request (FAR) to CFB noting the problem, and if isolated to a specific time frame, the date range.
  4. CFB reviews the case, making sure all related updates in OSIS have been done to prevent future errors.
  5. CFB adjusts the appropriate receipts, creating a bad debt automatically in OSIS.

As child support payments are received, all or a portion of future issuances are used for recovery.