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Undistributed List Overview

The Undistributed List (UNDL) is compiled of payments that cannot or should not be immediately distributed to case because of the following:

  • Incomplete information
  • Unidentified payment
  • Incorrect balance
  • Refund required
  • International CP
  • Untyped interest

Receipts located on the UNDL list should be resolved as quickly as possible. UNDL is a task that should be done daily in order to ensure that receipts are resolved in a timely fashion. If the UNDL list is not being worked on a daily basis this will affect the offices performance measures in a negative way and is poor customer service.

There are many screens involved in working the UNDL list which include but are not limited to the following:

  • CFRR, CFRRX, and CFROP
  • CFRBX
  • UNDO, UNDA, UNDF
  • UNDL