The Undistributed List (UNDL) is compiled of payments that cannot or should not be immediately distributed to case because of the following:
- Incomplete information
- Unidentified payment
- Incorrect balance
- Refund required
- International CP
- Untyped interest
Receipts located on the UNDL list should be resolved as quickly as possible. UNDL is a task that should be done daily in order to ensure that receipts are resolved in a timely fashion. If the UNDL list is not being worked on a daily basis this will affect the offices performance measures in a negative way and is poor customer service.
There are many screens involved in working the UNDL list which include but are not limited to the following:
- CFRR, CFRRX, and CFROP
- CFRBX
- UNDO, UNDA, UNDF
- UNDL