Popular Articles
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UNDL and Non-cooperation
What to do when you have a CP who was placed in Non-cooperation status for not pinning the card prior to the COVID19 change for Non-cooperation, the case was set to close but those CP’s have been placed back in cooperation status and now we have money on UNDL.
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Undistributed List Overview
An explanation of UNDL and what screens are used to work the undistributed list.
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FIDM UNDL Criteria
The following list explains the conditions that must be met for a FIDM payment to log to a case. The list also suggests screens that might need to be updated.
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Allocation and UNDL Edits
When doing Allocation and UNDL edits, there are things you can check.
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Tips for Working UNDL
Tips for reviewing a case before asking for a refund while working UNDL