There is hope for individuals involved with domestic violence. It does not have to do with talking with someone to try to convince them to leave, or in frustration giving advice about how to prepare to leave an abusive relationship. But, with information and knowledge about resources, we can offer victims of partner violence, who are ready to make a change, a life-line for them to create their sense of hope for their better future.
CS Quest has many resources that Child Support Specialists can refer to in order to gain information about interpersonal violence, and what to do when it is disclosed that family violence is part of a customer’s life.
Resources and Information articles
The articles in this section are resources on programs, community coalitions, and other type of resources that can be shared with customers experiencing domestic violence. These resources also equip Child Support Specialist with knowledge that can be useful in personal and professional life.
- In the CS Quest article The Child Support Program Responds to Domestic Violence contains lists of resources and community coalitions that you might be able to contact for information.
- The Domestic Violence Resources article has a link that takes you to the OKDHS domestic violence web page. This page has a map of the location of Oklahoma Attorney General Domestic Violence Program, and other resources.
- Tribal Domestic Violence Resources contains resources that you can share with others.
- The article Cycle of Domestic Violence discusses how a person can remain in a violent relationship.
- Types of Family Violence explains the five types of family violence and how to recognize them.
Working with Customers Experiencing Domestic Violence
Besides resources that can equip you to productively serve customers who are experiencing family violence, there are helpful resources for your work as a Child Support Specialist.
A customer may ask what they can do to help protect themselves and their children. The CS Quest article Protective Order Information for Victims of Domestic Violence can provide information on how to get a protective order and what you can do, too.
The Domestic Violence Checklist is a step-by-step resource for assisting customers experiencing partner violence.
The article on Intergovernmental Family Violence and the Nondisclosure Affidavit (I19) provides information for intergovernmental cases with domestic violence.
Should a customer tell you they are being stalked or they feel threatened with violence the CS Quest article Empowering Survivors and the Role Child Support Plays in Stalking Awareness can help you with information you can share about what to do.
Good Cause is a reason for keeping customers from being put in non-cooperation. Find out more about this in the CS Quest article, OHCA Good Cause Determinations and Customer Documents.
Should Good Cause be denied, there are resources for correcting this. Find out how in the article What happens when a “Good Cause” claim is denied?
The article Making Good Cause Determination Checklist is a good resource for working Good Cause cases.
Last, but not least, is the CS Quest article concerning address confidentiality, Updating an ACP program participant address in OSIS. This article can help with how to apply for the program and how to update OSIS.
These articles can offer you, the Child Support Specialist, hope when helping customers who experience domestic violence and are need solutions. The information you arm yourself with can help you in your personal and professional life when you encounter this issue and increase your sense of hope for yourself and for others.