Menu Help & How To Video Simulation Game Document & Resources Training Link Tag Search clock thumbs-up angle-up
  • August 31, 2021

    Help & How To Sending CSENET messages

    A step-by-step guide on how to send a CSNET message.
  • September 6, 2023

    Help & How To Quick Locate

    Quick Locate is a feature of CSENet that allows for rapid, automatic responses to certain request for NCP information.
  • February 2, 2017

    Help & How To Checking CSENet Messages

    A guide on how to check CSENet messages on a case.
  • February 2, 2017

    Documents & Resources CSENet Screens

    A list of screens used for CSENet and the functions for each.
  • August 31, 2021

    Training Manual Locate

    When automatic OSIS locate search methods do not work, or locate information needs to be confirmed, the manual locate process must be used.
  • July 20, 2023

    Help & How To Entering Case Logs

    Guidelines for logging customer activity with the Case Log
  • March 21, 2017

    Help & How To Mastering DDUP

    Researching, confirming, and correcting duplicate DCNs
  • August 16, 2023

    Training Document List (DOCL)

    Update DOCL when Locate information is returned
  • August 17, 2023

    Help & How To NCP Military Service Verified II

    Updating OSIS for verification of military service